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Customer claims INR but the tracking shows they have it. They then say that the package arrived completely empty and of course - Amazon just believe them despite no evidence shown.

Surely the fact that they changed the theme of the complaint when challenged... this should sound alarm bells .. and put the burden of proof onto the customer. Whats the point of tracking when people can do this so blatantly. Its not like this is a mistake or a misunderstanding to make the assertion in the first place.

406-5927624-585074

Any help please?

@Seller_TSXM2A5nxWSuH@Seller_DNQGSsdC7DccM

They just seem to get worse - and in this case ask for irrelevant screen shots only to come back with incompatible solutions which prove that the question has not been understood

Is there a way of forcing a question to be looked at by human that can actually do things?

They just seem to be in a race to close cases as fast as possible with pin the tail on a donkey answers that are wide off the mark.

Dear Amazon Seller Support,

I am writing to express my deep frustration and disappointment with the unacceptable level of customer service and the unnecessarily complex process involved in opening a Seller Account on your platform.

For over a month, I have been trying to activate my account. Despite providing the requested bank verification details multiple times, the system continues to ask for the same information. To make matters worse, I have already been charged £30, yet my account remains inactive and unresolved.

I have made several attempts to contact customer support, but I have been met with confusing responses, long waiting times, and transfers between departments that ultimately lead nowhere. For example:

A call to your UK support line led to a transfer to a chat agent who, after two hours, informed me he only covers Canada and the USA and could not assist.

The "Online Seller Contact Service" agents often provide irrelevant responses that do not address my issue, likely due to language barriers or lack of training.

Most email channels are "no-reply," leaving sellers with no reliable method of communication.

Your systems and processes are overly complicated and feel more like navigating rocket science than opening a business account.

This situation is unacceptable. I am requesting the following immediately:

A competent Amazon representative to directly contact me and resolve my account issues.

A full explanation of why my bank account cannot be verified, despite you managing to charge me.

A refund of the £30 if you cannot activate my account or provide clear next steps.

As it stands, your service is not only failing to support new sellers but also appears to lack transparency, proper guidance, and functional communication channels.

Please treat this complaint as urgent. I expect a prompt response and resolution.

07566865663

Has anybody else experienced a huge drop in sales as of recent? Last month or so?

Down 70% and have not had a sale for 6 days. Fear this is going to send us out of business if this continues.

Account health is perfect. No account issues.

As the title suggests, I'm unable to print FNSKU labels. The print button is greyed out.

Does anyone have any idea what the issue might be? Is there a bug causing it?

I've tried different machines and different SKUs, nothing works.

Thanks.

I have an issue with a customer, he purchased some boots from our store in 2023. I have contacted the manufacturer who has stated they are out of warranty. The customer is becoming very aggressive towards us. They have stated that amazon have said they will refund them. The boots are a lot of money and we should not be loosing such an amount for no fault of our own.

I’ve reached breaking point and I’m posting this publicly because I’ve followed every process Amazon laid out and have gotten nowhere.

Here’s what happened:

• A customer placed an order and later filed an A-to-Z Guarantee claim, saying they never received the item.
• I reached out to them - multiple times - and found out they missed the first two delivery attempts, but the item was delivered on the third attempt.
• I have proof of delivery from UPS, one of the most reliable couriers out there. It shows date, time, location, everything. The order was clearly delivered to the correct address.
• Despite all of that, Amazon still granted the refund under the A-to-Z claim.
• I appealed. Rejected. No explanation.
• I contacted Seller Support - and all they did was send it back to the same Claims team. A full circle of uselessness.

What more am I supposed to do as a seller?

I fulfilled the order, the item was delivered, I provided solid proof from a trusted courier - yet Amazon sides with the buyer who just says “I didn’t get it.” This is a broken system. If customers can simply claim non-receipt and get refunded, even when there's clear delivery confirmation, then we’re not running a marketplace - we’re running a free giveaway service. This isn’t just unfair - it’s enabling fraud. It’s Amazon rewarding dishonest behaviour and penalising sellers who do everything right.

I’m demanding Amazon explain:

• Why was the claim approved when I had clear delivery proof?
• What is the actual point of using tracked and signed-for delivery if Amazon doesn’t even consider it?
• How are sellers supposed to protect themselves when the appeals process is completely opaque and clearly biased?

This is outrageous. I’ve lost money, time, and trust in this platform. If sellers can’t rely on Amazon to protect them when we follow the rules, what are we even doing here?

I've just realised you can't claim SAFE-T for an FBA order.

I had an FBA item returned to me today (the order was made in March). The item has either been swapped for a dirty, filthy one or has been just treated badly. Either way, it's in no way the same condition we sent it out in.

I can understand a little wear & tear but it's utterly disgusting.

What can be done in this situation if I can't make a SAFE-T Claim?

I assume nothing but thought I'd ask anyway. Not massively expensive but about £100 cost to me which is a pain.

Hi everyone,

Could you please help me with an issue I have faced? It has been almost two weeks since I created my seller account, and I don't have any other account. However, my account has recently been deactivated due to a multiple account violation policy.

I don't have any separate seller account with this platform, and I received an email stating, "Please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation."

I have no idea what documents I am supposed to provide to prove that the other account isn't mine.

How can I prove that I only own one account and have never owned another account with this platform?