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I completed all required verification steps and submitted my documents 7 days ago for my Amazon.co.uk seller account.

However, my account is still under review, and I have not received any further updates. I am eagerly waiting to start my selling activities, and I want to make sure there are no issues or missing information from my side.

I'm trying to close my Amazon seller account, but I'm unable to do so because the system keeps asking me to add a charge method. If I add a payment method, the account will continue to charge my bank card — even though I'm no longer actively using the account and don’t have a valid VAT number.

About a year ago, I began the VAT registration process in the UK through Amazon’s VAT services and fully paid all associated fees. However, I ultimately decided not to complete the registration, as I chose to pursue a joint venture with another entrepreneur and sell products together with him instead of selling products on my own. As a result, I no longer needed this seller account.

Unfortunately, I later discovered that my credit card had been charged monthly because there is one item in my inventory that couldn’t be removed, and the account was considered active.

Now I'm stuck in a catch-22 situation: I can’t close the account because I don't have a VAT number, and I can’t stop the charges unless I add a payment method — which would only allow Amazon to continue billing me. On top of that, I'm unable to even open a support case to resolve this.

I would appreciate any guidance on how to proceed.

Hello,

I recently submitted an appeal for my Amazon seller account reinstatement. However, I received a response stating:

"Upon review of your account, we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store. Your account and selling privileges will not be restored."

I am unsure about the specific reason behind this decision and would appreciate any guidance on whether there is a way to escalate or provide additional information to clarify my case. Has anyone successfully appealed such a decision? Any insights or advice would be greatly appreciated.

Thank you.

case ID 10981353432

@Seller_mIRnuhdx7l5sN @Seller_z3k8APxGfbQEK @Seller_Huz6FT08OxHAR @Seller_XUNeUuvrQDpgP

Order number 206-3888087-3341934

Buyer had used the product and then returned us an empty bottle saying item didnt work. We are retailers and not manufactueres of the product. Informed the buyer about this but he said he bought it from us so we are liable. No evidence provided what so ever if the product worked or didnt work for him. We had closed the return request without refunding him, he then went on to open a claim stating item defective, and amazon granted him a full refund and gave us an ODR. This is a new type of fraud buyers are doing, using the contents of the bottle and then returning empty bottles back saying item defective. Have appealed but as usual no luck.

@Julia_Amzn , @Sarah_Amzn , @Ezra_Amazon , @Winston_Amazon , @Spencer_Amazon please help us review this claim internally.

Friends, Amazon recently released new requirements for EN 131 drop tests for the products we sell. However, Amazon itself did not provide any specific laboratories that can conduct this test. We tried searching and found a few, but they don’t even respond.

Does anyone have any recommendations for a laboratory that can perform this test against EN 131 standard?

Any help would be appreciated!

@Seller_z3k8APxGfbQEK @Seller_XUNeUuvrQDpgP @Seller_hnDMgUKxMh1V4

in the past two we have had numerous amount of refunds where Amazon is refunding customers as item described. It’s easy not described and not return the item we have not even received the items back. We have had so much loss on these orders below they are just constantly pouring in. Can somebody have a look and refund us back? This is absolutely pathetic now if Amazon will keep refunding customers.

202-1105953-3469949

206-4274496-2009936

026-3192847-4413901

206-4406710-3962714

026-7483046-1319529

204-5143966-4547546

204-9667041-0297133

203-8150612-8932348

202-9140930-3420305

206-1864117-5631516

206-2383566-2728355

205-0970388-9695545

205-4942294-1505945

202-1351660-2789157

206-9426122-1708349

205-2604370-5969166

203-5676869-7153962

206-6406969-7953168

026-6818770-1469965

206-0802355-7365940

206-6540180-5537906

204-7389654-2958724

This is more of a rant, but my Preventable Contact Rate and Buyer Dissatisfaction Rate are skyrocketing.

This is because of Amazon's "Your item may be lost" emails.

These emails encourage people who did recieve the items to get in touch to try and get a freebie, increasing my Preventable Contact Rate. And when I show them the proof that the items were delivered, they mark the conversation as "Not resolved" which goes against the Buyer Dissatisfaction Rate. Please note that none pursue it once presented with the evidence.

I'd tag a mod, but is there any point?

EDIT: And to add salt to the wound, I've just had an Item Not Received claim from two and a half years ago, on which I'm certain to lose an A-Z.

If a mod does see this, Order 203-5822312-2813944 shipped 24-Sep-2023 16:05 GMT.

Has anyone else noticed the brand names on their listings changing over the last 2 weeks? It started off with a couple of listings being rebranded Erkic, then yesterday it was 76 of my listiings rebranded Erkic, several rebranded GONDMAX and today some of the listings that had been rebranded Erkic had changed to PIROIT overnight. I am the only seller on the listings, so no one else is selling the items. The only common denominator is all the listings have positive feedback on them and I have several thousand listings with no feedback whatsoever, so that is not a coincidence. When I click on the 3 new brand names Erkic, Gondmax and Piroit, they are a collection of listings from hundreds of different sellers from alcohol to t-shirts and everything in between. Have I missed something that everyone else knew about or is it just the bots experimenting? It wouldn't make much difference if it wasn't for the fact I can no longer edit some of my own listings despite being the manufacturer and the only seller? Is anyone else noticing their brand names changing?

I have been trying to submit the promotion repeatedly for more than 2 weeks, but I always get the same error. How can I solve this problem?