Welcome to Seller Forums

I've sold a bundle of items on another platform to an InPost locker. One of the products I've sent in to FBA so I need to get one of them back.

What's the cheapest and best way to get one of them back to me? Create a removal order for 1 item or create a fulfilment order to my address?

I called HMRC and they have no idea what they are talking about

Anybody heard this before?

For 3 weeks now we have had 12 listings removed from our Amazon account as they have been listed as infringing the copyright of a trademark - BUT WE OWN the trademark!!!!! I have sent in 6 times in 6 different cases the trademark registration document and a screenshot of the expiry dates on the intellectual property site showing this to be my trademark but seller central who have said that they will refer this internally have done nothing. Our sales are suffering as a result of these false intellectual violations yet Amazon refuse to help.

I have by mistake listed these items with a slight variation of our trademark using our Amazon store name not the actual Trademark ( the store name includes our trademark name) but this is locked and can not be edited even though seller centrals advice is to amend the brand name !!!!

Literally going round in time wasting circles for weeks feel like screaming !!!! So simple to fix !!!

Hello fellow sellers,

I feel obligated to share this experience due to the extremely unfair treatment I have received from Amazon.

About 8 months ago, my account was deactivated. Amazon requested full documentation for reactivation, and I fully complied by submitting:

Supplier Invoice

Order confirmation

DHL Signed Proof of Delivery

Bank Payment Proof

Authorization Letter (LOA) directly from the brand owner

➔ All documents are perfectly consistent — matching product names, quantities, supplier and payment details, and delivery addresses.

Important to note:

The ASIN in question was never sold.

No orders, no customers, no complaints.

The listing remained completely inactive.

Despite all this, Amazon still refused to reinstate my account without any valid explanation.

To make the situation worse, on the same day, Amazon sent two contradictory emails:

One email said: "We validated your LOA."

Another email said: "We could not verify your LOA."

How can sellers trust a system that contradicts itself and punishes full compliance?

I am currently facing over $12,000 being unfairly withheld for 8 months — without a single sale, without violating any policies, and after fully cooperating with every request.

This is not just poor service; this is systematic mistreatment and bad faith conduct against honest sellers.

Has anyone else experienced similar contradictions or unjust account holds despite full compliance?

Any advice on further escalation steps would be greatly appreciated.

Thank you for reading.

Cannot update listing because Amazon wants the title to be in Italian language....Cannot make changes/ create sales etc as I get the error that 'the tite conflicts with value 'XXXXX' for ASIN Z in the Amazon catalogue'. This value, is Italian. Obviously, not right for the UK.

Seller support are obviously useless. Can a mod assit? @Seller_DNQGSsdC7DccM@Seller_XUNeUuvrQDpgP

Case ID 11004180862

I am sorry if this has been posted already, I did check by searching "Windsor Framework" in the forums and saw six results that did not relate. If this is already an ongoing topic I'd appreciate a link to it.

I started a Seller Support case on 28 Mar 2025 asking

"No customer EORI number or AIRN for Northern Ireland order from England, for Pay by Invoice customer.

Pay by Invoice means I can not contact them and ask for this.

What is Amazon doing to ensure business customers from Northern Ireland will be providing EORI number or AIRN for shipping?"

The case is still open and I've been receiving the regular "Nothing to worry, we will make sure to provide useful information. Hopefully the investigation will give a clear path regarding ongoing issue. Thanks for your understanding."

I've not seen any news about this, or had any emails, has anyone else heard anything?

1.) The customer service should be locally based and not the oursource. As this makes difficult for the seller to raise the complaint.

2.) PLEASE provide enough training to customer service tem. They just read the automatic message from the system and never solve the query raised by the seller.

3.) PLEASE STOP ALLOWING YOUR EMPLOYEE TO WORK FROM HOME. They are not solving seller problem and increasing seller problems.

4.) Please allocate manager to big seller to help and solve the problem..

5.) Amazon need to provide call service to all the legal department to solve the problem straight away rather then messaging seller which increase the seller workload.

Dear Fellow Amazonians

The Windsor Framework, the agreement between the UK and the EU amending the NI protocol comes into force from 1st May 2025.

QUESTIONS:

1. For all B2B shipments with goods that will stay in NI, the can move under the "green lane" but for this, the sender needs a UKIMS number. I have tried to apply for one this morning but it requires "Indirect Representation" in NI - who is everybody using for this?

2. Whilst we assess the impact of this framework on shipping, is it possible to switch off Northern Ireland sales?

For those not aware, this is totally separate to Amazon.ie which relates to Southern Ireland.

Any advice would be appreciated.

Thank you

Mrs Truly

Dear Amazon Seller Community,

We recently discovered a negative review for our product with ASIN: B08H2BMHNJ, titled “Looks nothing like the pictures.” The review, dated March 15, 2025, from Egypt, states:

"Not 3 layers only one, absolutely horrible."

Please note that we do not have a seller account on Amazon Egypt, nor do we sell our products in this market. It has come to our attention that an unauthorized seller has listed our product without our knowledge or permission. As a result, this negative review is misrepresenting our product quality and harming our brand reputation.

We kindly request your assistance in removing this review as it does not pertain to our genuine products. We would appreciate any guidance on resolving this matter to protect our brand integrity.

Thank you for your support.

Best regards,

@Seller_DNQGSsdC7DccM