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In the last couple of weeks, Amazon has changed the default placement of where Sponsored Products campaigns appear from on Amazon to 'Amazon and beyond' "sites".

"Sites are where specific ad placements can appear. These can be websites or apps.”

The two available Sites options are now "Amazon and beyond" or "Amazon Business".

So without any announcement, or ability to opt-out, all Sponsored Products campaigns have now been transitioned to 'Amazon and beyond' and your ad budget is being spent (at the same bids) on random websites and apps.

There is currently no report available to see where your ads are now appearing, or even what the potential list of websites and apps are where ads could show.

There is no ability to opt-out, and when you create a new campaign you also only have these two options.

If you've noticed your ACOS suddenly increase, this is very likely the reason why.

Even for Amazon this is a new low, with no transparency or ability to opt-out. You're now paying for ads on some random website or app, with likely no intent, at the same cost. Shocking levels of deception.

Hi all,

I’m hoping someone else has come across this — I’m seeing repeated £2.50 “Carrier Delivery Label Adjustment” charges from Amazon on shipments sent via EVRi using Buy Shipping, where:

The item is under 1kg

I’ve entered valid dimensions and weight

The carrier-audited values match exactly

I’ve already been charged for the label (typically £3.00)

Example:

For one order, I declared the parcel as 45 × 35 × 16 cm, 1000g.

The actual item was much smaller (522g, 14 × 2.6 × 21 cm), but I over-declared to be safe.

Amazon charged £3.00 for the label — then later hit me with a £2.50 surcharge, citing “Carrier delivery label adjustment due to under-charged delivery label.”

This is now happening across dozens of orders, and after reviewing just a week’s data, I’m already seeing £500+ in unexplained extra charges.

It seems to happen specifically when using EVRi through Buy Shipping, and even when all the entered and audited data match.

Has anyone else experienced this?

I've raised a case with Amazon, but would love to hear from others before escalating.

Any experiences or advice appreciated.

Thanks,

Dear friends:

Hello!

We currently have two problems:

1. Due to the severe limitation of inventory capacity in the EU market, we cannot ship to Amazon EU warehouses (we use the FBA fulfillment program to place inventory in the UK, Germany, and Italy). Currently, in the EU market, two of our products are about to be out of stock. We have submitted an application to request an increase in storage capacity. We hope that the seller support logistics team will approve the request for increased storage capacity as soon as possible.

2. Is there a problem with the seller support page? We submitted the problem through seller support and expedited the review. At the last step, we clicked the "Submit" button. However, the "Submit" button did not respond. We tried to submit in the UK, Germany, and Italy markets, but failed.

At present, we cannot know the results of the review.

Can the relevant personnel of the forum and community solve the above problems?

Thank you, friends

Tomato

Have a return on the way back to me with the return reason "No reason given" with No further information.

Who is responsible for the return label cost. This doesn't seem to be covered in policy. Is it treated as a change of mind?

Hi everyone,

This evening, we’ve been hit with hundreds of sudden charges on our account under the description:

"Carrier delivery label adjustment due to under-charged delivery label"

These adjustments are:

Hitting all at once with no prior notice

Going as far back as April 2025

All related to EVRi Seller Fulfilled Prime (SFP) shipments

Providing no clear breakdown or calculation of how the so-called "undercharge" was determined. All we can see is that its a duplicate charge to the original buy shipping charge.

This has caused massive billing disruptions and we're concerned it may be a system-wide issue or billing error. A few example order IDs show the same problem with duplicate or unexpected label charges retroactively applied.

We have raised this with both EVRi and Amazon support, but are still waiting for an explanation or fix.

Is anyone else seeing this?

Would appreciate hearing from other SFP sellers (especially those using EVRi) to understand if this is isolated or affecting others too.

Thanks in advance for any insight!

@Seller_mIRnuhdx7l5sN

Hi all,

One of our food supplement products was removed almost immediately after listing. We were prompted to submit a compliance document, which we did straight away. However, it has now been over 2 days with no response from Amazon. Previously, we would typically receive a response within 24 hours.

Additionally, we've noticed a change in process: Amazon used to allow us to continue listing the product while giving us a deadline to submit the compliance certificate. Now, the product was removed automatically without any grace period.

Has anyone else experienced this? Has there been a policy change regarding compliance submissions and product removals for food supplements?

Any insight would be appreciated.

kind regards

can anyone help. Trying to put account into holiday mode and as home screen changed cannot find help button to action this

我已经上传更新模版，编辑商品信息去删除标题的侵权词。模版显示都是更新成功，但是在库存列表还是没有改过来有侵权词的状态。侵权词已删除，绩效消除，商品还是不可售

@Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH @Seller_Huz6FT08OxHAR @Seller_yk3kzHpjMMa4B @Seller_DNQGSsdC7DccM @Seller_pcsb5w54JugEA @Seller_hnDMgUKxMh1V4

Our Account Health Rating is approximately 1000, well within the healthy range.

Our Order Defect Rate and Invoice Defect Rate are under control.

We use "Amazon Shipping " to ensure the fastest and most reliable shipping service.

We have not made any recent changes to product pricing.

We are only sell on amazon. There are no other platform we sell.

ASIN: First 100

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