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this was the email i got but i would have thought amazon would use my name instead of hello

I recently started selling on Amazon—it's only been about a month since I launched my account. However, my account was suddenly deactivated, and Amazon is now asking me to submit invoices to verify my products. I actually do have legitimate invoices and have already provided my account statements as well, but despite submitting these documents, my account remains deactivated and there has been no further update from Amazon. Meanwhile, my payment is also stuck, and I'm not sure what else I can do to resolve this. Has anyone faced a similar situation, or does anyone have advice on how to proceed? Any help would be appreciated!

Hello,

We are shipping personalised greeting cards using a tracked service as requested by Amazon. I can see that most greeting card sellers on here offer free shipping with their items. Can I just ask that if you offer free shipping, do you have to use a tracked service or are you including the price of second class postage (87p) with your cards? It seems a lot to charge for the price of a greeting card.

Many thanks

Hi all,

I’m trying to accurately calculate my final profit for FBM orders, but I’m getting conflicting results compared to online calculators and Amazon’s own revenue calculator.

Here’s an example of how I work it out (all figures include VAT):

Sale Price: £5.49

Postage Cost: £1.55

Cost of Item: £1.50

Amazon Fee (from Amazon’s own report): £0.53

Based on this, my calculation is:

Profit = £5.49 - £1.55 - £1.50 - £0.53 = £1.91

However, most calculators (and the Amazon revenue calculator) show the fees as around £1.01, which would make the profit about £1.43 instead.

Why is there such a difference? Am I missing something in the fee structure (e.g., VAT on fees, referral fees, closing fees, or other deductions)?

Any advice or clarification would be much appreciated!

This stopped working for me about a week ago. I use it a lot when searching in BMVD but it is currently a dead link. This is using Firefox, an Amazon recommended browser.

I'm not sure if it affects categories outside of BMVD but it must be reducing sales if buyers are unable to see all variations of a given title.

Amazon search in books and media is bad enough as it is but this is making it even worse.

I also note that the 'manage inventory' tools have been very slow recently. It often takes several seconds between pressing a button on the edit page and the system responding.

I'm guessing these requests are being handled by remote servers across the globe?

Checking today, it seems the problem is more prevalent in media titles than books.

Example here:

https://www.amazon.co.uk/Abbey-Road-50th-Anniversary-Deluxe/dp/B07VLMMG2F

Image here highlighting the link in yellow:

Recently, I've had a spate of refunds being issued without an A-Z being raised.

These are all customers who have claimed that something hasn't arrived, but the evidence shows otherwise. When challenged, they then either "find" it or don't respond. Days later, they contact Customer Support and receive a refund.

Now, maybe I'm being suspicious, but this seems to have occurred around the same time Asos made the news for banning customers who abused its fair use policy. It just got me thinking that the scammers are preemptively changing tactics to avoid racking up the A-Z's. I know there are Facebook groups etc. discussing how to get freebies. Maybe I'm overthinking it?

Customer requested return choosing reason "Incompatible or not useful for intended purpose" with buyer comment "ORDERED WRONG".

Request was automatically approved by Amazon with a prepaid Royal Mail label. It has been 23 days but customer never posted the return. I am not sure if Amazon has already granted him full refund or not.

It is showing a pending action from me. What shall I do now?

Many thanks for your time

Hello,

I tried to ungate a certain brand and provided a invoice from an authorized distributor, proof of payment, proof of delivery, yet it was rejected. Not sure what am I missing here?

All documents provided are authentic and unaltered.

Could a mod have a look into the Case ID: 11318049692 - thank you

@Seller_DNQGSsdC7DccM@Seller_XUNeUuvrQDpgP@Seller_j9Bd91CW3ZVpr@Seller_fgtTzyHQfOM1x@Seller_mIRnuhdx7l5sN@Seller_hnDMgUKxMh1V4

i have been having severe issues with Amazon for sometime now and cannot connect with a human to help.  My account has been deactivated and i have tried everything to get it open again without success.  I am stuck in the virtual world of amazon seller support and keep going around in endless circles.

Can someone please look into my account and contact me?

Thanks,

Gary

@Abella_Amazon , @Ash_Amazon , @Spencer_Amazon , @Mary_AMZ , @Virgil_Amz , @Ezra_Amazon @Sarah_Amzn @Winston_Amazon