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Hello fellow sellers and Amazon support,

I’m reaching out to share a critical issue that’s severely impacting my business and to ask if anyone has experienced a similar situation.

Until May 1st, I was holding the Buy Box on approximately 1500–1600 listings consistently. My account health was excellent — my Order Defect Rate (ODR) was around 0.69%, well below the 1% threshold. There were no performance notifications, no account health flags, and no significant customer complaints or policy violations.

However, on or around May 1st, my Buy Box eligibility dropped suddenly to 0 across all my listings. Since then, I’ve not been able to win the Buy Box on any product, even though I am currently the lowest-priced seller on hundreds of listings.

To clarify:

My account has never been suspended or warned.

My metrics remain within Amazon’s required thresholds.

I’ve contacted Seller Support, but the only explanation I received was that the issue might be related to my ODR, which clearly was not a problem when the loss occurred.

This abrupt change with no clear reason is not only frustrating but devastating for my business, as Buy Box visibility directly affects our sales.

I’m hoping someone from the community or Amazon's support can shed some light on:

Whether there might be a system bug or recent algorithm change affecting Buy Box allocation?

What additional steps I can take to recover my Buy Box eligibility?

Any help or shared experience would be greatly appreciated.

Best regards,

I keep getting these absolutely ridiculous "Suspected Intellectual Property Violation".

All the brands have absolutely nothing to do with my items.

Lego. Hasbro... etc all keep trying to say completely unrelated art prints and posters are somehow associated with them.

Anyone know why this could be happening? Is it just Amazon errors or is somebody making incorrect reports on purpose?

Any help or thoughts are greats appreciated.

I would like to use my home address on companies house and also for my business information on Amazon seller . However i was told by someone when contacting brands/suppliers they will refuse to work with you if your company details are registered at your home address . This is because brands/suppliers will assume you’re a small business and will not want to work with you as a result . Is there truth to this ? Has anyone had success as a seller using their home address ?

We have been selling a product since January 2025, and everything is going fine at the same price, but all of a sudden, Amazon removed the feature offer. And all of a sudden buy box is removed, and the listing is available on Amazon pages, but the buying option is not available. Can anyone explain?

Im not being paid by Amazon for items that have been sent and delivered ??? Im trying to speak to a Human at Amazon , but keep going round in circles with so AI rubbish.... can a amazon representative please contact me regarding these payments ive not recieved!

We haven't sold any items using this account for the last 3–4 years and it was on the basic plan. We have a different account selling entirely different products. However, two days ago, I received an email from Amazon saying our current active account will be deactivated, apparently because this old account was deactivated due to missing credit card information.

I’ve now submitted the required documents. Does anyone know how long the approval process typically takes to reinstate a deactivated account?

Not something I was expecting but it seems this is happening.

Hi

A few weeks ago I sent in a small box for FBA, it came up to send to LBA4 so off to Doncaster it went, I had sent a box there before and it was actually quicker than BHX4 where mine normally seem to go to.

It has been stuck on checked in since 3rd May. I have never had them stuck for this long, its only a fairly small box of 300 cards - some were VE day and some were exam good luck cards, both of those occasions have now pretty much past but my parcel is still stuck on checked in and not moved to receiving.

Is there anything I can do, I have sent a lot of boxes in the last couple months and all have been in received and in inventory after about 7-10 days of UPS collecting them.

hi

I have minimum and maximum price range for my product selling in UK. I wanted to use remote fulfillment by Amazon and activated other EU countries. And entered 29 Euros for each of them but when on Sweden i forgot their currency is Kr and similarly i put 29 there so it equals to 2 pounds i guess which is way lower than my COGS and FBA fees. So can i request something logical from Amazon now? When i changed my price below or above the min max prices it immediately deactivated my listings and sent me email. So why in this case they didn't do it and let it sell for 29 kr? I even contacted Amazon before the orders confirmed while they were in pending status. Now i ask for reimbursement from Amazon because they didn't take my minimum price into consideration.