Welcome to Seller Forums

Amazon doesn't know its own policies. Today, we and other sellers received VTR warning emails in France, Germany, Spain, and Italy.

The policy clearly states 'You must maintain a 95% VTR for the following seller-fulfilled shipments:

Cross-border shipments above €20: Shipments to and from the UK, Germany, Spain, Italy, Netherlands, Portugal, Poland, Austria, or Sweden that have an order value above €20 (including shipping charges, excluding VAT).

Today received warning emails for all categories for invalid tracking on orders below €20 Euros. It's madness with Seller Performance not understanding Amazon's own policies. We have raised this with seller support twice this year to get standard replies stating the policy above.

Why are Amazon not measuring cross-border VTR to their own policies on orders under €20?

Just When You Think Amazon Couldn’t Get Any Worse…

While doing a routine check for potential image misuse (something we face often, despite being brand registered), we discovered that Amazon US themselves are using our original product images as the main photo on one of their listings( we do not sell these laces to any other company and we full fill them ourself to USA)

At first, I assumed the seller had just named themselves “Amazon US,” but Seller Support confirmed that the product is sold and fulfilled by Amazon — this is Amazon US directly using our images.Seller Support has told me they’ll escalate the issue to an internal team, but they couldn’t tell me how or when I’ll be updated.

It’s incredibly frustrating — we all put so much effort into creating high-quality, brand-consistent listings, only to find Amazon using our content without permission.

Might be worth checking Amazon US listings for any of your images being used without consent.

You think that they couldnt but then low and behold they get worse.

This is happening over and over.

I send a screenshot of the error/s - along with any identifiers.

I get 2-4 automated AI responses that are totally non applicable.

I then get a human, who clearly either cannot read or chooses not too. Sends a non applicable "resolution" back.

I then get so exasperated I escalate to managingdirector@amazon.co.uk

Where is the logic? Do they just not get that it is a total waste of everyones time and money to send cases around in these loops. Errors means less sales, less sales means less fees and less profit for Amazon.

Recently a buyer purchased an £500 iPhone. They contacted us to advised that the phone was faulty due to a display problem. We advised to open a return. The phone was received back and the screen was smashed. (Done whilst Buyer was using as the phone had been setup and their details were on it.)

We contacted the buyer to advise this is not covered under warranty so they immediately opened an A-Z claim.

Amazon asked for additional information and stated we had 72 hours to supply. All requested information was given and within 44 hours we received an email advising us to return the item to the customer, upload tracking to Amazon and we had 72 hours to do so.

Then just 9 minutes later the A-Z claim was closed with a defect applied and full refund to the customer as we had "you have not provided the locked device return tracking number as requested."

Numerous appeals have been lodged but Amazon will not admit culpability. So we are posting in here to let people know that 72 hours can actually mean just 9 minutes

I've been in dispute with Amazon for 8 months. My issue was finally resolved, and my productis back to a normal listing. But, they refuse to refund any costs incurred thus far, and now they are charging me extortionately high aged inventory charges as they have been on the shelf for more than 270 days.

I just want to clear all stock as quickly as possible, without losing more money, and shut down my Amazon Seller Account.

I think I have two options, donate, or dispose and cut my losses, which are 4k so far. I don't think I'm eligible to liquidate, as I don't have a registered UK company, VAT number.

Any advise on how I can do this the quickest way?

Hello

I have a problem listing a used copy of 'The Gonzo Papers Anthology' by Hunter S Thompson because I need brand approval from the publishers Picador. This seems unlikely because I have been able to list other Picador titles without such approval required. I have listed it on Ebay without any such nonsense-any thoughts please,

Thank you

I got a "customer" that was suspicious from the beginning. First she claimed she did not receive the order. Tracking showed it was delivered. Then she filed return requests with various reasons:

1. No longer needed 2. Accidental order 3. Unauthorized purchase 4. Item defective or doesn’t work

All in all 17 (!!) return requests. I answered to her immediately, said that I will of course refund her when I get the order back. The item in question is the most valuable thing I have ever sold in my 15 years of selling here, so I reported her to Amazon TWICE, saying that this person is trying to scam me. Her communication was extremely poor, like this:

"I don't even ask in mailbox I ask for refund thank you no DVD there I have the DVD not sent."

"The reason for returning the DVD to the mailbox thank you no items refund all good."

So, it was impossible to communicate with her. Yesterday she filed an A-Z claim. I answered to Amazon, sending proof of delivery. Amazon immediately granted the refund. I then appealed, proving again the delivery and also proving that the item was as described (another false claim from the buyer). Today Amazon decided to "uphold" their decision, because I had not responded to the buyer’s return request before the claim was filed.

To me it seems that Amazon is just trying to make new rules so that they can take my money. Should I really have responded to all 17 return requests? They are all auto-approved by Amazon with my general instructions. This person would have had already 4 weeks to return the item, but clearly she did not do anything about it.

If there is a rule that one should somehow respond to multiple return requests by the same buyer (how can one actually respond to those?), this buyer made all these multiple requests on purpose. Some morning I would have 5 return requests from her.

Besides taking my money and stealing an expensive, rare and out of print item (it is now selling for 180 euros), Amazon is counting all this against me and putting my marketplace at risk of deactivation. I sell so little that this one order means now that I have 33% defect rate.

All this doesn't seem fair to me. I am really getting tired of all this bs.

Hello was previously helped by Sarah, whom I was very grateful to, as I was on the verge of a nervous breakdown.

Sarah, if you are still active, please kindly view all messages between us and the buyer and indeed the detailed attachment we forwarded to the BOT in the A-Z department, which clearly shows delivery and reconfirmation from the carrier.

Order no: Order ID: 203-1617990-6115533

Thank you in advance for giving me some hope left in the human race.

Hi All, Can anyone please help. We are UK limited company and are VAT registred in UK. I want to register for VAT service for UK on tax settings page, but it keeps giving error: the page is asking for 3 fields

Citizen ID: Does anyone knows what is this; is this UTR of Limited company or UTR of Director of Ltd company;

Business Registration Number: Is this company registration number that is visible on companies house main page or is this UTR of limited company. It gives error if i input company registration number

VAT/GST Registration Number: This field automatically adds GB in front of it wherein my VAT registration number received few months back has no GB in it

I tried with Citizen id as Director UTR, Business Registration as Ltd Company UTR, VAT registration with and without GB. but this page gives error i.e. Invalid VAT/GST registration number

any guidance on these please