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My shipment was delivered over 25days ago but not yet checked in.

Im now out of stock and seller support doesn't seems to be of any help.

The products in the shipment are Prime Day goods.

Shipment ID: FBA15K5ZK6ZP

CASE ID 11206379362

Hello,

We've had a brand registry application (case id: 17876170571) rejected for the reason flagged below in bold.

I don't understand how we can have our trademark approved by the UK trademark office, however, Amazon still rejects it, and doesn't give any clear reason why outside the below (which is so vague).

This essentially stops us from being able to sell the product as we can't create A+, protect the brand etc.

From looking on forums, this appears to be a fairly common issue, and I believe that for newer brands, we need clear guidance on how to manage this as the Amazon flywheel relies on new products/brands being onboarded, and surely the point of us having to have an approved trademark with a relevant office (e.g. UK or EU ones) is done to ensure the authorities are happy our brands don't intellectually violate anyone else.

Please advise on the potential next steps here

@Seller_z3k8APxGfbQEK @Seller_j9Bd91CW3ZVpr @Seller_XUNeUuvrQDpgP

The reason given is 'we are unable to approve your Brand Registry application because the trademark on the application either violates the intellectual property rights of others and/or is highly likely to be confused by customers for an established brand.'

Thanks

What is the best way to get details of all VAT that can be recovered in a VAT quarter on my Amazon costs. I know how to get VAT on my sales but not on my Amazon costs.

hi all, what do we do about customers that take the Mickey?

Customer stated parcel was not delivered. About £50 worth

Customer opened an a-z and was refunded.

Upon checking the tracking the parcel has been delivered.

I appeal the a-z and send proof of tracking and amazon denied the case.

What on earth is wrong with them? How hard is it to check the tracking which was provided on the order and on the appeal.

Any help appreciated

Amazon have recently given a huge spike of refunds to customers as it’s non returnable. Problem is the loss. Safety claim denies the claims responding to its no refundable and we are responsible and customer when we reach out to for damaged photos for Royal Mail claim. They don’t respond so how to we get compensated. I use buy shipping, how can we claim with Royal Mail without proof of photos?

Hello All,

I am doing the company accounts myself and was wondering what is the best way to get the cumulative total of all fees charged by amazon as there are various reports options available as well as the SKU economics tabs. I would like the total fees plus the VAT amounts that have been charged on it ideally split by the fee type.

Thank You and looking forward to your responses :).

After several complaints, Amazon Seller Support has done nothing but send automated replies from no-reply email addresses.

Is there any way to get them to at least investigate sellers who list on branded product detail pages and sell somewhat similar items with no original packaging, no product logos, incorrect sizes, and incorrect colors?

• I am Brand registered
• Test buy done and photos taken, although none of the Amazon forms have the option to include attachments.

I have been experiencing a bank account verification issue for over four months, and unfortunately, I have not received any payments during this period. Several support cases have been opened regarding this matter:

Case #11191786892

Case #11121727862

Case #11119897212

Despite these efforts, the issue remains unresolved, and the only response I've received so far has been to continue waiting. I would greatly appreciate it if someone could take a closer look into this situation and provide a concrete update or resolution.

Hi everyone,

I’m hoping someone from Amazon Seller Support or the community can help me here.

I’ve now tried 10+ times to list a seamoss product under my registered brand. Each time, the listing is created, submitted successfully, and marked as “in progress” — but shortly after, it vanishes completely. No error messages, no suppression notice, nothing in my catalog or inventory. It’s as if it never existed.

I’ve double-checked everything: compliance, listing policy, category approvals — all in line. Still, the listing disappears without a trace.

This is becoming incredibly frustrating as I am a brand owner and this is now a constant issue whenever I try to list this product.

Can someone from Amazon please escalate this or guide me to a solution? I’m losing time, money, and trust in the platform.

Anyone else experienced this?