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There is a huge industry that claims to get your Amazon account fully working again, at a cost which varies from $97 to $1,000 and more.

They all have the same modus operandi. They send you a series of templates for you to fill in and send to Amazon's Seattle headquarters, where it wil be ignored.

So they send you another template and that too is ignored, although they say their "specialist team" have had an answer but they cannot show you for security reasons.

They say wait another few days and you should be full re-instated. This never happens, and before you know it 6 months has gone by, and you realised you have beem scammed.

Hello @Seller_XUNeUuvrQDpgP

I tried posting in the megathread regarding this but it's locked.

Our account has lost all buy boxes for no apparent reason. Our account has all healthy metrics and we have received no performance notification as to why we lost the ability for featured offer.

As is evident on the forums, this is an issue affecting numerous sellers.

Some examples of asin's that we have lost the buy box for, despite being the best price/delivery or the only seller priced below the competitive price are:

B075TYCWQ7

B00ZPWR0N8

B07TYYYK81

B0792ZWX7D

B07DH5ZS7X

B07N81VPDQ

B08PTKZRDP

B07DH9S7BM

B008VK3F94

B09SBTH8PC

Please can you raise this with the relevant team so that our buy box eligibility can be restored?

Many thanks,

Drew - Premium Beauty

Hello everyone,

I urgently need support with a VAT issue unresolved for over a year.

Amazon keeps rejecting our claim that the business is established in the UK for VAT purposes, despite fully meeting the criteria cited by HMRC and Amazon themselves (central management and operations in the UK, real physical office, matching Companies House address). Documents repeatedly submitted, per Amazon’s own checklist:

- Director’s bank statement with UK address (within last 180 days)

- Director’s UK passport (UK resident)

- Certificate of Incorporation and Companies House documents

- Lease agreement for office in London matching registered addressInvoice and proof of rent payment

- Invoice for accounting software subscription used in the UK office

- Letter explaining UK-based management, operations, and staff

According to the guidance cited by Amazon (and HMRC), we meet the requirements to be considered a UK business establishment. The director lives in the UK and all essential management and operations are carried out from the office not virtual.

Amazon also accepts we are VAT exempt under the £90,000 threshold but still does NOT refund the VAT paid on imports nor the VAT charged on sales invoices.

This causes issues with HMRC since we cannot register or reclaim VAT while it’s being withheld by Amazon. I’ve called and emailed seller support many times but only receive generic, repeated denials.

Has anyone successfully resolved a similar case?

How can I escalate this to get a proper review by Amazon?

Any advice or contacts would be much appreciated. @Julia_Amazon @Ezra_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Winston_Amazon @Maja_Amazon @Ash_Amazon @Abella_Amazon @Angie_Amazon @JiAlex_Amazon

Thank you!

Hello All

Can anyone advise or help - I have a book stuck in Fix Your Products - In-progress Listings

When I click on the link it goes to a page headed Listings Under Translation and shows the image of a book I have since sold (off Amazon)

It shows a Status of Failed and offers the option of Create the listing manually, but when I try to do this the system correctly identifies from the ISBN or title/author that it's a book published by Orbit and I'm asked for the (irritating) Invoice for 10 new copies within the last 6 months - which as a used bookseller who used to have one used copy, I'm unable to provide

The book is not listed in my Manage All Inventory (or I could Delete it)

I've not raised a case (so far) as I'm unsure if I can explain this situation clearly to Seller Support

Help?

Thank you

Brian

Hi,

I have been selling on Amazon a while now and I have been fulfilling all the orders myself. I am thinking of trying out FBA but I am yet to make the leap. Does anyone have any advice on this?

Where do I start?

I have lots of products but I was thinking of just starting with the most popular ones.

Do I create new SKUs as I will still hold stock at my business premises to sell via my other platforms etc...

Any advice welcomed.

Thanks

Hi everyone,

I registered my brand a few years ago and was successful and can use all the tools that Brand registry gives.

The issue I have is that I seem to have lost the right to edit my listings I made prior to joining Brand Registry, saying i'm not the brand owner. My older listings don't have "Limited" at the end, whilst my new ones do.

When i use the help desk, all I keep being told is that I'm not the brand owner.

I've seen on registry reference to an alias function that I feel may help.

Has anybody come across any similar issues and managed to get a resolution.

Thanks

This is not the first time this has happened, but it's the first time brand registery has not acted on the violation.

Historically I used to provide the ASIN and link to the problem listing that has committed the violation in using my images and pasting over my logo with their own logo. Amazon swiftly removes those images. There is no ambiguity as the images belong to me.

I have reported the violation more than once, and in response this is what I get back from Brand Registry:

We cannot act on your report for one of the reasons listed below:

Copyright image mismatch

The description of your copyrighted work does not match the content that you reported as infringing. If you believe this decision was made in error, submit a new report with the intellectual property that you believe is being infringed upon and the corresponding ASINs.

Incomplete notice on copyright image

We do not have enough information to evaluate your report alleging the unauthorised use of images. Submit a new report identifying those images by providing a complete text description of the image content or by including a direct link to the image(s) as it appears on Amazon or other sites.

Refer to the email that you received regarding this case for further information, and to this help content to find out more about reporting copyright infringement.

It says 'one' of these reasons but I'm not sure which one as I provide sufficient information in the initial report:

The images used in the listing for ASIN ooo are a direct unauthorised copy of our original images. The product layout, camera angle, shadows, and product positioning are identical to our copyrighted images, but with our branding covered up or removed. This misleads customers and violates our copyright.

We have not licensed or authorised this seller to use, edit, or republish our images in any form. This constitutes copyright infringement and also breaches Amazon’s Product Detail Page Rules, which prohibit copying content from other listings without permission. The seller has taken our copyrighted content, covered our brand, and falsely presented it as their own.

This violates both copyright law and Amazon’s listing policies under Amazon Intellectual Property Policy.

Where am I going wrong?

Hi I have question about first picture. Why my listing is block because of my firs picture but I see many listing with exactly the same picture, How is possible that some listing with the same picture are going thru and the other are block. I would be thankfull for the answer. Thanks

Hi,

Please help! I am unable to gain access to my Amazon account because I keep getting the Invalid charge method error on my account, despite having made numerous attempts to authorise the card, tried a different card etc. The error keeps coming up, and cant get into my account. Please can some one help, I have created a case but it could take upto 3 days to respond, and I wont be able to process any orders.

Thank you.