Welcome to Seller Forums

Dear colleagues,

We manufacture a few products ourselves. We registered with GS1 and got all of our products verified by them. Then we started to try to list items on Amazon, that's when the problems started.

Firstly, our brand wasn't registered, we received an error 5665. Amazon support resolved this issue, our brand was registered and we finally received authorization to create new ASINs. I did create some manually - everything was working smoothly. But then life got in the way and I had to delay listing all of our products by 2 weeks.

When I finally got around to listing these products, I switched our account to the Professional plan, so that I can upload the products in a batch. Unfortunately, now I keep getting the error 5461. Seller support has been extremely unhelpful, they kept rejecting our requests to create new ASINs, and they claim that they cannot provide a reason why. I submitted all documents and pictures. Our facilities are visible, our product is correctly branded, our packaging and label information is up to date, we have a valid GS1 certificate and GTINs for all of the products. If need be, I can change the packaging or any other issue, it's not a problem, but Amazon support doesn't even list the reason.

We genuinely want to start selling on Amazon, it's a big platform. Our product is not cheap - Amazon could make money off of commissions. This practice is not only anti-competitive, but it also hurts Amazon's bottom line. Unfortunately, it's too big to care about a measly business. Shame.

I hope someone can help me or share any advice they may have.

Thank you!

Best regards

IP.

This is beyond unacceptable.

We issued a full refund over 70 days ago, and now the same buyer has somehow managed to open an A-to-Z claim on that already resolved order. The buyer does not have the item, has been returned and refunded in full, and yet Amazon has allowed this claim to proceed. How is this even possible?

This individual has ordered from us twice before and left two negative feedbacks within the very hour of delivery not just the same day, the same hour. We've reported this behaviour repeatedly, flagged it as abusive, and received no meaningful action in return either feedbacks remaining and keep harming my account.

Now, not only is this malicious buyer still active, they are being empowered to exploit the system further opening claims months after resolution. This is a clear breakdown in process and seller protection.

We are expected to meet the highest standards as sellers, yet we’re given zero defence against blatant abuse. Amazon’s failure to close such an obviously invalid claim is a direct threat to seller integrity and business stability.

Customer issue:

Property Damage or Personal Injury Incident

Delivery estimate: 18 February 2025 - 21 February 2025

We demand an explanation:

How is a claim allowed on a refunded order after 70+ days?

What safeguards are in place to prevent this kind of abuse?

Why are repeat offenders not being flagged and restricted?

Enough is enough. This treatment is not just unfair it is harmful. Amazon must be held accountable for failing to protect its sellers from this kind of exploitation.

Hi everyone, I have a problem with my account. When I try to add some products to the listing, it tells me that my account does not qualify, although I was able to do so before. Please tell me what the problem is and how to fix it? Thank you.

Hello everyone!

I just wanted to pop in and ask others who sell in the Handmade section what size of business are you and what do you handmake, also how business has been going for you lately since the changes were made to the catalogue?

I am a sole trader and create handmade costume jewellery, I don't have anyone helping me with this. I sell on another platform, have my own website and also sell my jewellery on social media and at craft fairs. I dispatch my own items .

Since the changes to the catalogue my sales have gone from regular and steady to occasional.

The loss of the separate categories within handmade has really negatively impacted my sales, I used to regularly be in the top 100 lists by category and if I make a sale now, within hours I have dropped to position 3500+ because my items are now just lumped in the main catalogue with all the large sellers and mass produced jewellery meaning I basically get no exposure at all.

I do use promotions, but don't use ads because I don't have the budget plus I handmake my items in small batches so it seems pointless if I only have a few of something.

Please share your experiences below if you don't mind. If any long time sellers have any words of wisdom, it would be much appreciated!

TIA! Selena

Recently, for the first time in 8 years our account has gone into a negative balance.

We've noticed huge 'other' charges being taken out of our account with no detail or explanation.

We asked amazon for clarification on what these charges were, but they said due to confidentiality they could not say?

Hello from Amazon Brand Registry Support,

We understand you are having questions with the unrecognized charges applied to your account from 27/03/2025 to 10/04/2025, and 24/04/2025.

Upon review, the Amazon Fees Total: -£249.35

• Digital Services Fee: -£4.22

• Subscription Fees: -£30.00

• Other: -£215.13 charge is from an Order Adjustment.

• Amazon Fees Total: -£437.95

• Other: -£400.41 charge is from an Order Adjustment.

These adjustments typically occur due to one of the following reasons:

- Refunds or partial refunds issued to the buyer (for example, for damaged items, late deliveries, or customer dissatisfaction)

- Shipping fee corrections, especially if there was an error in the initial charge

- Promotions or discounts applied after the order was placed

- Customer returns or claims processed after the order was completed

- Amazon-initiated adjustments due to order or fulfillment issues

Due to confidentiality, we cannot disclose the further factors behind the decision.

For further questions, please create a new case.

To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.

Hi everyone!

As new Amazon FBM sellers we are wondering what the best procedure is for handling lost parcels?

We have tracking that hasn't been updated in over a week.

We would like to send out a replacement order to the customer (whilst we try put a claim in with RM) - but aren't sure how to do this?

Can we send replacements via the Amazon Seller system? Or do we cancel/refund the original order?

We would like to avoid anything that damages our account as new sellers and would rather go above and beyond for the customer.

Any advice greatly welcomed

I have a branded product listed in my inventory and currently only me and Amazon are available in that list. But for some reason Amazon is not providing me a buy box and keep matching my price with its own.

I have checked on multiple other devices then mine and I can see that Amazon is matching my price and also keeping the buy box to itself.

Does anyone know what could be the reason behind it and what to do about it? Because I do not want to drop the price on a level where I only get lose and no profit.

I have made the payment more than 4 days ago I have received email balance paid however my account is still showing this. I have contacted seller support but they are not helping still showing invalid Charge Method why? Please somebody help

Hi everyone,

Could you please help me with an issue I have faced? It has been almost two weeks since I created my seller account, and I don't have any other account. However, my account has recently been deactivated due to a multiple account violation policy.

I don't have any separate seller account with this platform, and I received an email stating, "Please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation."

I have no idea what documents I am supposed to provide to prove that the other account isn't mine.

How can I prove that I only own one account and have never owned another account with this platform?