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my account has been deactivated for 3 years call after call back from seller support and they say we will get back in contact or tell me to email apuk-seller-verification-enquiry and they keep sending replies this case has been closed.

Why is no one reading emails or looking into account the id part states everything completed but account just won’t reactivate

Please help 3 years now

Hi,

I have had a customer contact Amazon to say the parcel i sent has arrived damaged and requested a refund. Amazon have refunded the customer but when i checked the tracking the parcel was left outside her porch door with no damage to the box at all. I have contacted the customer but not getting any response.

Should i just take it on the chin and take the £20 loss or should i take any further action?

Anyone else having issues with Royal Mail leaving parcels outside lately?

I don't recall it having these issues before with RM, only with couriers like Evri. Is this something they started to do? We've had a spike in these kinds of issues.

Surprisingly, some have been left outside the doors of community apartments. I really don't know how any sensible person thinks its safe to do this, you wouldn't leave your own property out in a hallway never mind outside where anyone can take the parcel.

I am selling toys and I have noticed a significant decrease of sales through Amazon last months (around 30-50% in comparsion with same period of last year). I am doing the same things like in the past (checking the supplies, prices, etc), also I have a positive account health.

Have you notices same problems, or is this a common sign of any sales in Amazon, or were there some changes in the system or new rules?? Dont you know what could be the reason?

I've trying to refresh a product listing. I recently changed accounts. I've raised several cases with Amazon but still keep getting 'missing offer' error. I've filled in all the attributes for the product - even those tht I think are irrelevant. Any ideas what I can do please? Thanks, Lisa

Hi everyone

I'm dealing with a difficult buyer situation and would appreciate your thoughts or advice

A recent buyer received their order one day later than expected. I understand this can be frustrating, and I have offered a discount as a gesture of goodwill. However, the buyer insisted on a full refund without returning the item, and when I declined, she began sending messages that were increasingly aggressive.

She stated she would “leave her review all over social media” if I didn’t comply. Despite my efforts to resolve the situation professionally, she left a 1-star review claiming the products were expired. In fact, the items clearly show a manufacturing date, not an expiration date, and the product has a long shelf life remaining.

I’ve reported the review through Seller Central and flagged the buyer’s messages as inappropriate. Sadly, they disagree. Has anyone experienced something similar? What steps (if any) helped get this kind of review removed?

Thanks in advance for any insight.

Hi,

So this June our sales have been great, no half term/bank holidays in the UK so for the first month in a while we have had a full swing at it with no interruptions,

Everything was going well until about Wednesday when sales have just seemed to fall off a cliff, we haven't changed anything, our buy box percentage is pretty much the same, we haven't been altering prices it has just totally died.

Has anyone else had anything similar in the last week? Just seems strange how we have gone from flying to virtually nothing in the space of a few days,

Hello, I have read on the forum this is a quite common issue, I am strugglin with the set up of my seller account as I cannot update the card I had previously insert for the charge method. Both the app on my phone and the webside on laptop freeze when I try the operation, what can be done?