Welcome to Seller Forums

You think that they couldnt but then low and behold they get worse.

This is happening over and over.

I send a screenshot of the error/s - along with any identifiers.

I get 2-4 automated AI responses that are totally non applicable.

I then get a human, who clearly either cannot read or chooses not too. Sends a non applicable "resolution" back.

I then get so exasperated I escalate to managingdirector@amazon.co.uk

Where is the logic? Do they just not get that it is a total waste of everyones time and money to send cases around in these loops. Errors means less sales, less sales means less fees and less profit for Amazon.

Hello was previously helped by Sarah, whom I was very grateful to, as I was on the verge of a nervous breakdown.

Sarah, if you are still active, please kindly view all messages between us and the buyer and indeed the detailed attachment we forwarded to the BOT in the A-Z department, which clearly shows delivery and reconfirmation from the carrier.

Order no: Order ID: 203-1617990-6115533

Thank you in advance for giving me some hope left in the human race.

Hi All, Can anyone please help. We are UK limited company and are VAT registred in UK. I want to register for VAT service for UK on tax settings page, but it keeps giving error: the page is asking for 3 fields

Citizen ID: Does anyone knows what is this; is this UTR of Limited company or UTR of Director of Ltd company;

Business Registration Number: Is this company registration number that is visible on companies house main page or is this UTR of limited company. It gives error if i input company registration number

VAT/GST Registration Number: This field automatically adds GB in front of it wherein my VAT registration number received few months back has no GB in it

I tried with Citizen id as Director UTR, Business Registration as Ltd Company UTR, VAT registration with and without GB. but this page gives error i.e. Invalid VAT/GST registration number

any guidance on these please

Why is it that there are so many errors in the Amazon catalogue that it is a joke, well, it would be a joke if it wasn't so serious, images in green the product is pink, 12 pack of an item when it is only one, so many different issues with incorrect listings and nobody will listen, seller support are powerless, the catalogue team don't talk to seller support and there is nobody else to appeal to, so the only option is to remove the listing or get a customer complaint for incorrect items and the listing remains for the World to see with serious errors.

Sellers could resolve this issue if only someone would listen, if a seller supplies images and 100% proof that a listing is incorrect, then why can it not be changed?

This issue with the catalogue is now at a level where it is making Amazon look completely incompetent and causing huge issues with returns and bad customer service.

When Amazon expect such high standards from sellers, why are there such poor standards in Amazon itself?

Hello Customer Service Team.

We are writing to inquire about our account being suspended due to KYC verification failure. Here are some of the situations.

1. On March 28, our account received a KYC verification notification. We submitted the information on the same day and received a reply show that "your account information is verified".

2. On April 7, because our advertising expenditure exceeded the account credit card payment limit, this caused us to be unable to access the account normally. In order to pay the advertising bill and access the account normally, we changed to a new credit card same day. After changing the new credit card, we can access the store normally.

However, because we changed to a new credit card, The KYC verification was triggered again. During the second KYC verification, we did't submit any information, and the account showed "We will contact you if any new information is required."

3. A few days later. On April 17, we received a "Verification Failed" notification, and our account has been deactivated.

Could you please help us, what information of our's was wrong, causing the verification to fail the second verification?

If there is a problem with the information we submitted, we can resubmit the information, and we can ensure that alll the information is authentic.

We are just a small seller, we know that we must comply with Amazon's policies, but now our account has been deactivated. We have no way to resubmit any information. Please help us reactivate the submission entrance.

We are really anxious, please help us. Thank you very much.

If need any other information, please let us know, we are always here.

Have a good day!

hi,

Just starting out but wondering?

What automative software should I purchase to drop ship from any site?

Thank you for your time

Just went to puchase a Royal Mail label from buy shipping on Amazon and its removed the option, just had Hermes/Evri??? Is this a gitch or a new change?

Thanks

I’ve had ongoing problems with shipments to Amazon’s DSA7 warehouse, and I’m reaching out to see if others are in the same boat.

I shipped stock via FedEx on 14th March, and it wasn’t delivered to Amazon until 22nd April—over a month just to secure a delivery slot! This delay is absolutely unacceptable. To make matters worse, it wasn’t checked in until 29th April, and now I’m still waiting for it to move from "Checked-In" to "Receiving."

For context, I’ve never had this kind of delay with other fulfillment centers like LTN7 or XUKA. Those typically receive and check in stock quickly and efficiently. The contrast with DSA7 is night and day.

This isn't the first time either. Back in December, DSA7 rejected a FedEx delivery, which led to the stock being returned all the way back to China. FedEx reps mentioned that there’s a new manager at DSA7 who might be contributing to the chaos, but whatever the reason, the impact on sellers like us is massive.

At this point, I’ve made the decision to avoid DSA7 altogether in the future.Has anyone else had similar issues with DSA7 recently? Any workarounds or advice?

英国自发货一直用panther物流两年了，都可以查到轨迹的，但是最近有效追踪率不达标，panther20天后又把轨迹清楚了 怎么解决呢各位大神