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How can a 1978 First Edition Book be listed as "New" ?

Death in the Long Grass by Capstick

Has it been in storage all this time ?

Hi all,

Some of my orders are missing royal mail delivery options when using buy shipping, Next day orders do not have the option for royal mail special delivery and some standard orders are not showing 2nd class options, anyone else having issues?

Thanks

@Seller_j9Bd91CW3ZVpr@Seller_XUNeUuvrQDpgP@Seller_mIRnuhdx7l5sN

Guys need your help,

I'm facing an issue, where Amazon has issued a trademark misuse/IP violation on my listing for a SE****UN product.

At the time of listing, “SE****UN” was not available as a brand option in the catalog, so I used my own brand name “CA*****RA” to proceed, while still clearly mentioning correct product details & images.

Amazon accepted the listing after reviewing multiple compliance issues (ingredients, pharmacy-only flag, etc.). Till this time same Listing was INACTIVE, But later checked it got ACTIVE & very next day suddenly flagged it as an IP violation, even though:

A) I never claimed to own the Selsun brand.

B) I only used the brand name I was forced to due to Amazon’s system limitation.

The listing is still active as of 15 May 2025.

Despite explaining this, seller support keeps sending copy-paste responses asking for a letter of authorization or to change the brand — when that wasn’t even an option to begin with.

Has anyone dealt with something similar? Any advice on how to get real help or escalate this properly?

I need help, @Seller_j9Bd91CW3ZVpr@Seller_XUNeUuvrQDpgP@Seller_mIRnuhdx7l5sN

Thanks..Bhim

Hello, dear Amazon audit team.

We wrote to consult about the suspension of our account due to KYC verification failure. Here are some situations:

1. On April 17, I submitted the KYC audit materials on the German site, but I have not received the audit approval email. I thought the audit would take a long time.

2. On May 1, I received an email notification saying that my account was deactivated due to KYC audit failure. I checked the performance notification of the German site again and still did not receive a notification. Then, I clicked on the UK site to check and found that Amazon has been sending notifications on the UK site. Because I have been operating on the German site, I thought I would be notified on the German site, which I did not expect.

3. On May 7, I carefully read the performance notification sent to me by the UK site, and resubmitted the materials required for the audit. I sent an appeal email to cn-seller-verification-enquiry@amazon.co.uk, and the attachment included the materials required for KYC audit, but I have not been replied to yet.

4. There is no entry for submitting information in the Amazon backend. When I followed Amazon's instructions, I clicked Reactivate My Account on the homepage, entered the account status page, and clicked Reactivate My Account again to enter the KYC information submission page, but there was no entry for submission. It showed that the verification failed and we failed to verify the information you provided. If you have any other questions, please contact sales partner support. But I can't contact Amazon seller support online. I can only email Amazon seller support. On May 16, I sent an email of the appeal letter to Amazon seller support again, hoping to get a reply as soon as possible to review and reply to my account sales.

If there is a problem with the information we submitted, we can resubmit it and make sure all the information is true and reliable.

We are just a small seller, we know that we must comply with Amazon's policies, but now our account has been deactivated. We can't resubmit any information. Please help us reactivate the submission entry.

We are really anxious, please help us. Thank you very much.

If you need any other information, please let us know, we are always at your service.

Have a good day!

Anyone experience this before?

We’ve had a 900 account health score for years. About 2 weeks ago, Amazon flagged us stating we “left negative feedback on a competitor or incentivized customers to do so”.

I spent hours on the phone with both seller support and account health support asking what info they needed to rectify this. After the 3rd phone call, my account was deactivated yesterday.

Amazon can’t give me any info other than what the flag says. It can’t say what product is flagging this. If it was me who left a review or “someone who knows me”. They have no info and keep saying it’s a confidential matter. That unfortunately doesn’t help me solve the issue.

I uploaded any buying history, my review history (or lack thereof), product descriptions of everything I’ve ever purchased on Amazon to show it’s not a competitor.

Haven’t heard back yet.

I don’t even care about the health strike at this point. We do over $50k a month on Amazon, I just want the account active.

Anyone experience this before? Better for me to keep working with them and losing money? Or can I just say sure I did it (even though I didn’t), take the account strike for 180 days, and get my account active?

UK based and we send stock to FR, though have vat numbers in EU4.

I cannot get my head around the fulfilment charges in various countries

Looking at the transaction view in Italy, sometimes Items are charged a fee for EFN fulfilment, other times 'domestic'.

The fact is we send stock only to France. And (alas) these items are not PAN EU (though they were). However. I thought EFN meant stock is kept in 1 country only (the country into which it was delivered).

However, if I am being charge a domestic rate for certain transactions elsewhere, stock must be held in that country (in this case italy) but I have not sent it there.

Logic tells me that Amazon must be moving stock around despitre not being PAN EU

As Shakespeare would have said when face with a similar, albeit Todor, conundrum

'It doth do'est mine head in'.

Has anyone seen this occur before (ie, EFN set up but domestic rates for certain transactions in other countries).

(NB we are VAT registered in EU4 , which means stock can be stored other than FR

Any comments welcome.

Hi There,

Can someone please guide me if we want to sell customised greeting cards, how Amazon will give us the files for printing does these comes ready to print or we need to use another tool to get the messages and pictures transfer into printable formate.

I don’t even know where to start. I’ve been selling on Amazon for a while, doing everything by the book. I offer real products, ship with FBA, maintain a clean account, and I treat every buyer with respect. But none of that mattered in the end.

A buyer named Janet Payne has been repeatedly purchasing the same item from my listing. Each time, she claims "performance or quality not adequate" — but never once returns the product, never files an A-to-Z, never goes through any official complaint route.

Instead, Amazon quietly refunds her. Every. Single. Time.

Here are just a few of her orders:

202-9518971-4398749

202-4264305-1225105

202-2093544-8173138

I submitted multiple cases to Seller Support, included full documentation, confirmed shipment, and BEGGED for help. Nothing. Janet got to keep the product and the money. Again.

Funny thing is, this janet doesnt even try to hide it, its the same profile, u can see 5 orders all refunded and they are ordering more and more. i cant cancel the order cz of fba. with fbm i dont get the buy box so i removed the listing completely....

Then it got worse.

Another buyer — Michelle Sadd — began doing the exact same thing. Same product. Same excuse. Same refund.

We called her number to try to sort things out… and who picked up the phone? The same voice as Janet Payne. She told us directly to stop selling this ASIN. This wasn’t just refund abuse anymore — it felt like harassment. Sabotage.

So what did I do? I refunded Michelle myself. Out of my own pocket. Because I didn’t know what else to do. I felt trapped.

And then... Amazon refunded Janet again. After everything. After all the evidence.

I asked for a refund reversal, for my ODR to be fixed, for help.

They said no.

They let her win.

They let me bleed.

And they don’t care.

I don’t know how a platform that preaches fairness and customer obsession can let abusive buyers run wild while hardworking sellers get trampled.

I’m writing this because I don’t want to be silent anymore. If this has happened to you — speak up.

If you know someone at Amazon who cares — show them this.

Because sellers like me are drowning in silence, and nobody is listening.

my listing is removed due to blade policy. I providedall the proof in case ID 11104656892 but not getting any response. Can any moderator help in escalating this case faster? this is my 2nd post as 1st one was not getting any responses or attention.