Welcome to Seller Forums

Hi Amazon team and fellow sellers,

I’m urgently seeking help.

I accidentally clicked “Transfer Account” in the Business Information section of Seller Central UK. I did not mean to change the legal entity, and I did not submit any new owner info.

Now my account is stuck in a compliance freeze, and I can't:

Access support

Update billing info

Use my dashboard normally

Every action redirects me to this broken error page:

👉 https://sellercentral.amazon.co.uk/mario/compliance/legal-entity-change/regional

I’ve tried:

Calling support

Emailing seller-verification@ and seller-performance@

Logging in from different countries

Clearing cache, switching browsers

Nothing works — and I’m fully locked out. This is causing serious disruption to my business.I’m the rightful owner and just need help fixing this mistake.

If any moderators or sellers have resolved this before — your advice is deeply appreciated.

Thanks in advance

@Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_XUNeUuvrQDpgP

I believe Amazon is gatekeeping the browse node whenever it wants to override a specific category. Most of our best-selling products have been kicked out one by one from their top 1 ranking category because Amazon product are placing their own.

They first override your listing variation or attributes, then change them randomly to be unqualified for the category. Then, they remove the category or block you from moving back to that category.

@Seller_Huz6FT08OxHARCan you help provide the template? I can't seem to find where the flat file is. This is the complete node:

Tools & Home Improvement›Building Supplies›Building Materials›Flooring›Accessories›Underlayments

Hi @Seller_XUNeUuvrQDpgP,

I hope you're doing well.

I'm reaching out to request your urgent assistance regarding a critical issue affecting our Amazon store. Five days ago, on 15 May 2025 we noticed that the Buy Box/Featured Offer disappeared from all ASINs in our catalog for my Amazon uk, and this issue has persisted. Currently, our Featured Offer rate has dropped to just 3%.

We contacted Seller Support multiple times and were informed that our account is not eligible for the Featured Offer/Buy Box. However, this explanation seems inconsistent with the current state of our account:

Our Account Health Rating is approximately 900, well within the healthy range.

Our Order Defect Rate and Invoice Defect Rate are under control.

We use "Amazon Shipping " to ensure the fastest and most reliable shipping service.

We have not made any recent changes to product pricing.

Given these factors, we are unable to understand why our listings are being excluded from the Featured Offer. Our catalog includes approximately 13,862 listings, and this issue is having a significant impact on our business performance.

To assist in your investigation, I have included the Parent ASINs for our top 100 listings below. We would greatly appreciate your support in resolving this matter as soon as possible.

List of Top 100 Parent Asin:

B099BG5G49

B00UG7WDQ6

B08BPGN98K

B07YNDS25Y

B0C9JBS6NZ

B0DZ6RK16G

B0DP9ZD5G4

B07WKJFGJ3

B076739LVF

B0CZXW8QK7

B0BRGJRCWT

B0BTJ1RF82

B0F6YJ8C96

B09L588FXS

B0992J2P2V

B0C6V27FL2

B081TTR97W

B0DXD29KTY

B09F9KS4Y2

B0DVGX9KZM

B011J5ARXE

B09CV5VZBL

B077Z99YH9

B0DYVGDKD2

B0DVC8TZHT

B00JHQL6OC

B016YF8CXQ

B08Q5G7KS8

B0CNWFJTX8

B0BWS1DNFQ

B002IGOELK

B00UG7WDRK

B0BHKGQMYG

B01M0IWC3B

B01LZJS5MX

B09CDSCLQX

B00B69E49W

B09976PV8D

B0D3W1VPD4

B07BTQ2LZ7

B09S7L4V71

B0BVN1F7WG

B07CKCXNH4

B094RGCY77

B00D4NA5OG

B07S2NG791

B007TWIE1O

B0B2FFQZ9H

B006315GTK

B081TT6Q9M

B074F66CZH

B09KQXH9FC

B09Y4DBJJM

B00KNPKJO4

B01LWM9MQS

B092R4D48Q

B0C3Z9BTBN

B0D14TS5F5

B0776X8DZM

B07TLY9358

B01LYX4AZQ

B07FMBX15C

B098TMZHP6

B09TL11Q9Q

B09HS87DS4

B0B34VNXF9

B0C4B8VKZB

B09BZW7KTW

B0B5DXM547

B0DZ15XSRX

B07C2X2TGM

B092JN7FF9

B099K8WC5V

B09ZHBSZ2D

B0BS9Q65FL

B0BST6MB6N

B0CF2RVHF1

B0DVZLWB8B

B073WYZY94

B0B1CH7VMW

B0BSQX3PJT

B0CN67DZ77

B0DFN29PR2

B07CKD1GWL

B0BNVV91S8

B0CCF4SR8X

B0D38711S1

B0999N6ZG9

B09SBCVP2G

B0BTT6WT72

B0CW9NLJBK

B0F73ZVS64

B00XWP0V0Y

B08LNWYD5D

B095VR84WT

B0BQC2XJ3Q

B0C412HSPP

B0C55KT3XX

B0D2LVKJKV

B0017KOS28

Thank you in advance for your attention and assistance.

Best regards,

Hi everyone,

We’re currently trying to list a new product under our brand – a “Running Vest with Water Bottle” – but are facing an issue with the Product Type and Recommended Browse Node during the listing process.

The system is only offering one product type, which is unrelated to our item.

Ideally, our product should fall under:

Product Type: Hydration Vest – Hydration Pack

Category Path / Browse node: Sports & Outdoors > Sports > Running > Hydration Packs

However, the only Recommended Browse Node being displayed is for “Motorcycle Accessories & Parts”, which is completely irrelevant.

This not only will affects the visibility of our product but also prevents us from proceeding with a properly categorized listing.

We’ve also tried using the “Get help and resources” section, but it requires a SKU to proceed — which we cannot generate until the correct category is selected.

Has anyone else experienced a similar issue when trying to list a niche or specialized product? If so, we’d really appreciate any advice or workaround that helped you resolve it.

Thanks in advance for your help!

Hi everyone,

This evening, we’ve been hit with hundreds of sudden charges on our account under the description:

"Carrier delivery label adjustment due to under-charged delivery label"

These adjustments are:

Hitting all at once with no prior notice

Going as far back as April 2025

All related to EVRi Seller Fulfilled Prime (SFP) shipments

Providing no clear breakdown or calculation of how the so-called "undercharge" was determined. All we can see is that its a duplicate charge to the original buy shipping charge.

This has caused massive billing disruptions and we're concerned it may be a system-wide issue or billing error. A few example order IDs show the same problem with duplicate or unexpected label charges retroactively applied.

We have raised this with both EVRi and Amazon support, but are still waiting for an explanation or fix.

Is anyone else seeing this?

Would appreciate hearing from other SFP sellers (especially those using EVRi) to understand if this is isolated or affecting others too.

Thanks in advance for any insight!

@Seller_mIRnuhdx7l5sN

@Seller_j9Bd91CW3ZVpr@Seller_XUNeUuvrQDpgP@Seller_mIRnuhdx7l5sN

Guys need your help,

I'm facing an issue, where Amazon has issued a trademark misuse/IP violation on my listing for a SE****UN product.

At the time of listing, “SE****UN” was not available as a brand option in the catalog, so I used my own brand name “CA*****RA” to proceed, while still clearly mentioning correct product details & images.

Amazon accepted the listing after reviewing multiple compliance issues (ingredients, pharmacy-only flag, etc.). Till this time same Listing was INACTIVE, But later checked it got ACTIVE & very next day suddenly flagged it as an IP violation, even though:

A) I never claimed to own the Selsun brand.

B) I only used the brand name I was forced to due to Amazon’s system limitation.

The listing is still active as of 15 May 2025.

Despite explaining this, seller support keeps sending copy-paste responses asking for a letter of authorization or to change the brand — when that wasn’t even an option to begin with.

Has anyone dealt with something similar? Any advice on how to get real help or escalate this properly?

I need help, @Seller_j9Bd91CW3ZVpr@Seller_XUNeUuvrQDpgP@Seller_mIRnuhdx7l5sN

Thanks..Bhim

We’ve been selling our products on Amazon FBM, eBay and Shopify but long story short, we’re struggling for space in our warehouse and want to utilise FBA and MCF more as Amazon is our most popular channel, FBA will make storage and Amazon sales/fulfilment a bit easier for us for the time being until we can move into a bigger warehouse.

We’re planning on fulfilling eBay and Shopify orders ourselves, but want to utilise MCF if we’re low on stock but have enough in Amazon, if we’re short staffed for whatever reason I could remotely ship orders. Things like that.

I’ve been trialling sending myself a few of our products over the last few weeks, and have noticed most of the deliveries have been Amazon Logistics which I don’t really want to use. As much as they’ve been reliable for me, I know some eBay customers who perhaps boycott Amazon can be funny about their parcels coming from Amazon. I also promise Royal Mail Tracked 24/48 services and would rather use them via MCF if I can.

I’ve googled for help on this but the only response I’ve found is Googles AI telling me to create templates in my shipping templates but wasn’t making much sense.

Is it possible to do?

Hi

I am with amazon UK more than 13 years selling as merchant and FBA, My account has been deactivated with section 3, does not explain any particular asin that caused it, i sent several emails to amazon via case but always received same auto type reply "Category, Product and Content Restrictions": no further info. in my account heath all healthy no violation it is all clear.

anyone here from amazon professional team or seller who gone through this, please help me how to find out the exact reason of deactivated and what is the best way to appeal please help.

regards

few days ago our ebay account was restricted, ebay requested a few documents, it would take some time to get the documents so we emailed them saying hey we need some time to send those documents can u unrestricted our account so we can get the money out, 10 mins later our account got unrestricted..... i could never imagine amazon doing this....... amazon please take notes