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Is there any way to get in contact with seller support. My account is deactivated any there is no option to reactivate it. Any case log I create is closed in return. Is there an email or number I can call to get in contact with anyone from seller support?

Hi everyone,

I’m hoping someone can clarify this for me. I currently use Royal Mail 24 and Royal Mail 48 services to fulfill my Amazon orders. As you know, these aren’t fully tracked services, but they do provide delivery confirmation when the parcel is delivered (a barcode scan at delivery).

My question is — if I dispatch an order using Royal Mail 24/48 with delivery confirmation, and later a customer opens an A-Z Guarantee claim saying the item wasn’t received, how is this handled by Amazon’s system?

Since the decision process is largely automated (AI-based, not human-reviewed initially), and these services aren’t classed as ‘tracked’, would the AI still side with the customer even if I can provide the delivery confirmation scan?

Would appreciate hearing from other sellers who’ve been in this situation — or if there’s an official Amazon position on using services like Royal Mail 24/48 for fulfilling orders and how it affects A-Z claims.

Thanks in advance for any advice!

Has anyone found a way to track the savings from shipping to the FC in the recommended pack groups? It isn't appearing on the savings tile as detailed in the help pages.

I have asked Seller Support but they didn't understand the question.

Is anyone experiencing the unknown charge on expenses in "other" section?

I got charged -$£2,747.05

Support could not assist. They transferred me to someone else and I havent heard back ever since. I also tried to request that funds but the link they provided to me for video interview does not work. Funds team said they will respond in 10 business days but it is been 2 months.

Unlike eBay, Amazon appears incapable of accurately classifying shaving equipment as not being deadly knife blades:

ASIN: B0BQ6R4VLT, Title: Gillette Mach3 Men's Razor + 12 Razor Blade Refills, 3 Blades for a Smooth Shave, Fits All Mach3 Handles

We received the email to say, “It is your obligation to ensure that the products you offer comply with all applicable laws, regulations, and Amazon’s policies.” As Gillette owns the listing, we are unable to edit it, so we followed the appeal process and explained to Amazon how shaving products should NOT be classified as dangerous knife blades.

Surprise, surprise, we LOST the appeal with a reply stating:

We have received your request for review of the following product(s) and, after careful consideration, have determined that the product(s) does not meet the necessary criteria and will be restricted post the grace period.

Why did this happen?

The product detail page for the ASINs indicated in the next paragraph is not compliant with our policies.

What actions do I need to take?

To reactivate your ASINs, remove the prohibited content indicated below from your product detail page or provide additional evidence of compliance:

ASIN: B0BQ6R4VLT

Recommended changes to be done: need to update the attribute customer_restriction_type populated with uk_18_knife.

As a final note, it seems if you are Amazon as the seller, then this policy does not affect you, only third-party sellers. This is yet another instance where Amazon fails to adhere to its own policies.

Amazon send me link, but it does not work!!!!

@We apologise for the inconvenience. It seems that you may not be eligible to participate in the virtual identity verification at this time.

Please check the latest performance notification to confirm you have the correct link to the video verification

https://sellercentral.amazon.co.uk/mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render

Please try refreshing your browser page or clearing your browser cache and cookies before clicking on the link to see if that resolves the problem.If the issue persists, please contact Amazon Seller Support with any error messages that you see, so we can assist with your request.@

Please help.We are a family lighting business.We sell light bulbs that are Energizer or Eveready Branded.We have all the letters from Energizer and the approved UK distributor granting licence to sell Energizer.We have GS1 barcodes but when we try to list with letters and images attached Anazon just keep rejecting.We are getting nowhere on the case logs and really need to speak with a Senior UK Anazon seller support customer service person.Do any sellers gave experience of how they overcame this or a good contact to help us at Amazon.It feels like rather than putting Energizer as the brand we will have to pay hundreds of pounds to get our company name trade marked and use that as the brand as many other sellers are doing.Please please help as our sales are drying up as we are struggling to list any Energizer products on Amazon.

Hello fellow sellers,

I'm reaching out in utter desperation and hoping someone here has experienced this frustrating loop and can offer guidance.

My Amazon seller account has been deactivated since October 2024 (that's 8 months now!) for a product that I only listed and never actually sold.

Since then, I have been tirelessly appealing this decision. Each time, despite providing comprehensive documentation, I receive the same unhelpful, templated "insufficient information to reactivate" response.

Here's what I have submitted repeatedly:

*Invoice for the product: Clearly showing purchase from the distributor.

*Distributor Authorization Letter: A formal letter from the distributor confirming my authorization to sell their products.

*Bank Statement: Proof of transaction matching the invoice.

*Email Dispatch Proof: Confirmation emails received directly from the distributor for the order.

My distributor is a fully authorized and legitimate distributor. I've done everything by the book, but I just keep hitting a wall with these generic responses.

Now, to make things worse, my ability to contact Amazon Seller Support has been severely restricted:

The "Call option" on my Account Health page is now completely gone.

When I click the "Contact Us" link, it displays the message: "Sorry, you are not authorised to view this page."

I am completely locked out of communicating directly with Amazon to escalate this or request an internal review. This is incredibly damaging as my account remains deactivated for a product I haven't even sold.

Has anyone faced a similar situation where contact options are completely removed for a deactivated account? How did you manage to get through to a human agent or request an internal appeal review when the usual channels are blocked?

Any advice or successful strategies would be immensely appreciated. I feel completely helpless.

Thank you in advance for your time and help.

Regards,

Never used to be much of an issue this, very occasionally I would get a message from a customer saying the item was late and they need a refund.

Over the last couple of weeks I am getting many messages asking me for a Refund as the item hasn't arrived on time and it is too late to be used. Almost always these messages come on the Expected Delivery date or the day afterwards. I am getting it all hours of the day and it is driving me mad.

I know Royal Mail can be slow but is there any kind of change in Amazon messaging which anyone is aware of which is driving this?

This is particularly impacting Letter Post sent by Royal Mail where there is no tracking.

This is different to the Item is Lost messages I get which I am used to (and still get!).