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Hi,

We have 50 items declared non conform due to exceeding weight limit by grams.

Can i collect the non conform goods from Amazon directly?

Could anyone give some direction and contact details for Amazon Coventry?

Thank you

Flo

Dear Amazon team,

After registering the brand, I was unable to apply for the Global Trade Item Number (GTIN) exemption, and the seller support department handled my case in a perfunctory manner.

When I added products, I ticked the option indicating that I didn't have a product code. However, instead of the "Apply for Exemption" button popping up, a reminder appeared, stating that my brand had not been granted the exemption qualification. Therefore, I was unable to apply for the exemption in the conventional way.

According to the regulations regarding GTIN exemption on Amazon (as shown in Figure b), I found that I could submit materials and contact the seller support department to apply for the exemption, that is, the information and product pictures I provided in multiple CASES.

However, it seems that none of the seller support staff who replied to me carefully read the information I sent. As soon as they saw that I was applying for GTIN exemption, they only provided me with an application process (applying for GTIN on the product addition page, but my brand does not meet the requirements of this application method, which is why I specifically contacted the seller support department), and then ended the communication.

I hope you can pay attention to my new CASE (ID 11090862312) and provide me with some help. Thank you very much.

I sent 6 cartons by FEDEX. All 6 were delivered to Amazon FC, but only 4 were checked in.

I have provided Proof of delivery from FEDEX. I have provided purchase invoices as well.

Yet Amazon seller support closes the case (ID 11104021322) saying they have not received them.

I have provided physical evidence of delivery to amazon, yet no one takes this seriously.

Can any mods help this, because seller support is not ready to look at delivery evidence and blindly keep closing it

@Seller_Huz6FT08OxHAR

HI ALl

Can anyone please assist/ advise on how to obtain Compliance Certification and below for the Food Supplemmets ?

Compliance Certification Value for Amazon UK

Regulatory Organization Name

Khush

I’m posting this to share a recent case that I believe clearly demonstrates the level of injustice some of us sellers are facing and to ask, if this isn’t a hostile environment for third-party sellers, what is?

A customer bought a clay BBQ grill from me. Over a month after delivery, they broke it and then filed an A-to-Z claim. Despite the return window being long closed (Amazon's own 30-day policy), Amazon accepted the claim, refunded the customer, debited my account, and applied an Order Defect Rate (ODR) penalty to my account because i decline the return when customer request out of policy return.

Let’s be clear:

The product was delivered (only 3 days late, and the claim was NOT about delivery) but amazon always seeking problem to punish sellers

The customer caused the damage can see from picture below.

The return request was outside the allowed time frame by amazon rules!

I was simply following Amazon’s own policies by declining the return.

Yet I was hit twice: once financially with a refund from my own pocket, and again with an ODR penalty, which could affect account health and future sales.

I’ve appealed, of course they decline what else can be is it ? but the bigger issue is: how are we expected to run sustainable businesses under these conditions? If customers can break items, ignore return deadlines, and still be fully protected while we’re punished for following the rules, then what does seller protection even mean anymore?

Has anyone else experienced similar cases? This kind of treatment is not just unfair it borders on hostile. It’s time Amazon held itself to the same policy standards it expects from us.

@Seller_j9Bd91CW3ZVpr@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM@Seller_z3k8APxGfbQEK@Seller_Huz6FT08OxHAR Can you please check this madness and delete this ODR from my account and return my money back please?

Has anyone else had a message written like this?

"I need this item delivered by Friday 16th May 2025 at the very latest please. As a consequence of the delays already experienced, I have no alternative option at all. There has been plenty of time to fulfil and deliver the item, or to give me an honest response and sufficient time to find a replacement item."

It's so oddly written. I knew as soon as I started reading it that the customer was trying it on. Sure enough, the item was delivered, and the GPS was right outside his front door. The message reads like it was copied from a scammer's Facebook group or somewhere.

I was just curious if anyone else had received it.

Is there an Amazon Representative here that can help me

Customer opened a return for an order that was no longer required. Amazon issued label and the return never arrived. customer opened an A-Z stating "Different from what I ordered" to get a refund. this was granted and I opened a help case and it was stated that the refund was not funded by me. A few days later I get a new email stating decision made on A-Z refunding the customer from our funds and has impacted ODR. Return never arrived. I spoke to customer service who were useless and said to appeal the A-Z with the return tracking showing its got lost and hey presto they have upheld the decision.

For the past few months I been receiving small FBA fee charges on our account from Amazon Germany and Amazon Spain. We sell UK power adapters so have no dealings with non-UK countries.

I ran an FBA stock report and I see that somehow I've ended up with 10 pieces of stock in Germany, Spain, Italy and Poland. I didn't ask for this as they will never sell there and as a last kick in the teeth Amazon are charging me storage fees for them each month.

Clearly I need to get them back but support are telling me I need to create removal orders. Heaven knows how much this will cost and I don't feel I should be on the hook for it when I never asked for the original transfers.