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We have been using Click & Drop to despatch Small Parcel domestic tems. We currently ship these on Royal Mail Tracked 48 service and then paste the track # into each order, and this works perfectly with for our VTR which remains at 100%.

Our questions is does anyone have experience of just marking the orders DESPATCHED TODAY in click and drop and does the track # transpose across to the customers orders page without any problems? If it does this would save us a little time, but we heard in the past that this doesn't always work from a VTR perspective ?

I know my stock. I deal with everything as I am a sole trader.

Seller Support refusing to go and remeasure even though the measurements are so wrong.

Is anyone else dumfounded as to why sellers/competitors are selling items but simply can't be making a profit? Whats the point? Is it their intention just to try and destroy other sellers? The only one it seems to benefit is amazon and their advertising and general fees. Or is simply just bad business sense?

On 5/14, we received a notification in our account email:

We have received a notice from a private organization advising that the specified merchandise does not meet the applicable safety and compliance standards for sale in the Amazon Mall. We do not have sufficient documentation to confirm the safety and compliance of the merchandise in question.

After that, the electronic product was immediately taken off in EU 9 market.

We tried to file POA , but Amazon customer service has not responded to us as to whether our information is correct, and whether it can be reinstated.

The certificates we have are:

EU Declaration of Conformity.pdf

EMC.pdf .

RoHS.pdf

EN IEC 62368-1.pdf

Pictures of Product.pdf

Pictures of Product Packages.pdf

User Manual.pdf

The Warning Label.pdf

Does anyone know how to resolve this please? Thank you very much.

Order 405-0350050-8137106

The buyer filed an A-Z claim for not receiving the product.

Amazon approved the seller's refund and affected the ODR.

This order shipped using Amazon Buy Shipping services. We ship on time and the parcel is delivered on time. Why it affects our performance?

Please help us.

@Seller_j9Bd91CW3ZVpr@Seller_mIRnuhdx7l5sN@Seller_XUNeUuvrQDpgP@Seller_ZyGdB49sb7An4

Hi everyone,

I'm reaching out to the seller community today with a critical and escalating issue that is severely impacting my business. I previously posted about this, but the thread was locked without resolution from Amazon, so I'm trying again, desperately seeking advice or a way to get Amazon's attention on this.

For the past seven months, my accountant has identified a staggering £50,000 discrepancy between the total expenses listed on my Amazon invoices and the actual amounts Amazon has deducted from my payouts. This is a massive sum for any business and represents a significant financial drain that we simply cannot afford.

We have diligently tried to resolve this through every available channel:

Over 20 attempts to contact Seller Support through various routes, consistently receiving only generic, automated, or unhelpful responses.

My account manager has also been unable to provide any meaningful assistance or escalation path for this specific financial issue.

This ongoing discrepancy is not just a bookkeeping headache; it's a direct contributing factor to the significant challenges and declining health of our business. We are essentially operating with a substantial and unexplained hole in our finances.

Has anyone else encountered a similar problem with large, unresolvable discrepancies between Amazon invoices and actual payout deductions?

I'm at a complete loss as to what steps to take next. The lack of clear communication and resolution from Amazon on such a critical financial matter is incredibly frustrating and concerning.

Specifically, I'm hoping for guidance on:

Is there a specific Amazon department, team, or escalation path that genuinely handles these types of complex financial discrepancies (beyond standard Seller Support)?

What concrete evidence or steps can I take to finally get this issue acknowledged and investigated by Amazon?

Has anyone found success in resolving large financial discrepancies like this, and if so, how did you do it?

I'm desperate to resolve this matter and recover the missing funds. This ongoing issue is having a severe impact on our cash flow and overall business stability.

Any advice, insights, or even shared experiences would be immensely appreciated.

Thank you in advance for your help.

Hello fellow sellers and Amazon representatives,

I'm sharing a story today that I never thought I'd have to tell, one of a business built over a decade on Amazon, now facing imminent collapse. I'm hoping to find some guidance, support, or reach someone who can truly help.

Since 2014, my companies have been dedicated Amazon professional sellers. We've weathered the ups and downs, always striving to grow and innovate. In 2022, we made a significant investment of over £500,000 to expand our warehouse and launch two new brands, leaning heavily on Seller Fulfilled Prime (SFP) to deliver top-tier service.

However, 2023 brought a series of devastating blows:

Unreliable Amazon Shipping & Delivery Promises

Despite paying for next-day delivery through Amazon Shipping, our buyers consistently saw padded delivery dates, often delayed by 3 to 4 days. This directly impacted our customer experience and led to a sharp decline in sales. It's incredibly frustrating when you're paying for a premium service that simply isn't being delivered.

Unresolved Financial Discrepancies

In 2023, our accountant discovered significant discrepancies in our Amazon monthly statements. We tried to get this resolved, contacting seller support at over 20 different touchpoints, but we received no meaningful response or resolution. This unresolved financial issue became another drag on our business's health.

Costly Support, Declining Sales

In a desperate attempt to turn things around, we invested heavily in Amazon's support services. We hired an Amazon Strategic Account Manager, which cost us $18,978, and further invested in Amazon advertising managers. Despite these substantial expenditures and immense pressure, our sales continued their downward spiral.

The Final Blows: Shipping Suspension & Revenue Hold

The situation became critical last month. A delay in clearing an Amazon Shipping invoice for one of our companies led to the immediate suspension of collection services by Amazon Shipping. As we had relied solely on Amazon Logistics, we were left with no shipping alternative, forcing us to make the heartbreaking decision to close that store.

In a frantic effort to recover, we focused all our resources on our second company, pushing sales to generate revenue and clear the outstanding invoice for its sister company. We managed to clear over half of the amount due when, without warning or explanation, Amazon placed a total hold on our revenue.

Business on the Brink

This complete freeze on our earnings was the final shot. With no access to our funds, we couldn't clear outstanding advertising invoices, which only accelerated our decline. Our sales have plummeted by 40%. Despite countless attempts to contact and explain our desperate situation, we've been met with what feels like rigid, uncommunicative decisions.

In just two months, a multi-million-pound business is now on the verge of collapse. We're facing the imminent inability to afford our warehouse rent, and a team of 10 dedicated staff members are at risk of losing their livelihoods.

I'm sharing this in the hope that someone out there has experienced similar issues and found a way to resolve them, or that this message might reach someone at Amazon who can genuinely help. Has anyone faced such drastic actions from Amazon Logistics or unexpected revenue holds without clear communication? Any advice or insights would be greatly appreciated.

Thank you for taking the time to read our story.

See below my issue. Thanks all in advance