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Hi, several months ago Amazon decativated my seller account. The failed to inform me that my listings were however still active, it seems & I recently was sent notification of a sale. I am unable to reactivate my account & I don't want to either because I have no spent several days, of extremely stressful conversations & emails back & forth with Amazon & the refuse to assist. As far as I know I will still be charged the Amazon fees for the sale & they'll continue to accept any sales because they refuse to deactivate my listings.

I don't know how any company is allowed to treat its users this way.

Hello!

We have formally written to request a resolution to the issue where FBA inventory cannot be removed due to a system error on Amazon. This problem has seriously hindered us from closing seller accounts

United Kingdom Inventory :1 units

Poland Inventory :1 units

We want to close our account, but the following prompt appears:

You currently have inventory stored at one or more of our fulfilment centres. This inventory needs to be either returned to you or disposed of before your account can be closed. Place a removal request to process your request.

You have a balance on your account. Once you've received a final payment or charge and your balance is £0.00, you can close your account.

1. We started dealing with this inventory removal issue on December 6, 2024. However, nearly six months have passed, and the inventory problem remains unresolved as it has been cancelled by system errors.

2.The seller support failed to provide an effective solution.

We declare our willingness to give up all the inventory in the store and the claim rights for the inventory. Please help complete the direct disposal of this inventory.

If you need us to provide any materials, please contact us. Thank you very much!

We have been using Click & Drop to despatch Small Parcel domestic tems. We currently ship these on Royal Mail Tracked 48 service and then paste the track # into each order, and this works perfectly with for our VTR which remains at 100%.

Our questions is does anyone have experience of just marking the orders DESPATCHED TODAY in click and drop and does the track # transpose across to the customers orders page without any problems? If it does this would save us a little time, but we heard in the past that this doesn't always work from a VTR perspective ?

Hi Fellow sellers,

I’m reaching out to get your thoughts and experiences regarding a situation we’re currently facing with a trademark complaint on Amazon.

We recently received a complaint alleging that our product listing infringes on a trademark and is selling counterfeit items. However, upon investigation, it seems the complainant is not the actual brand owner of the product we sell. The genuine brand and trademark owner is clearly indicated on the product packaging, and the complainant appears to have created a separate listing under their own company name, which is misleading and potentially against Amazon’s policies.

What’s more, it seems some smaller sellers may be registering general trademarks and then creating listings under their own company names as brands, even when they do not own or have any affiliation with the actual brand. This practice effectively blocks other legitimate sellers from listing the authentic product, creating duplicate listings and marketplace confusion.

Has anyone else encountered similar situations? How do you usually handle trademark complaints when the complainant might not be the rightful brand owner? And what are your thoughts on the practice of creating duplicate listings under different brand names that do not correspond to the actual brand?

Any advice or insights would be greatly appreciated!

Thanks in advance.

Every time I contact Seller support ,

I am always made to go around in circles until I give up

it has got to the point , where I no longer wish to contact them and if i do

I am dreading reading their reply

My deferred transactions have gone from about 15% of my balance, to 60%

Has anyone else seen this? Maybe it's a new policy?

hi any body know what kind of invoice amazon accepted i get marketplace invoice they dont accept

Hi,

Our best-selling ASIN B08K7P576B was suspended a few months ago due to improper labelling.

Since then, we have fully cooperated with Amazon to resolve the issue—submitting all required documentation, relabelling our inventory in line with Amazon and regulatory standards, and clearing the existing stock to enable reactivation of the ASIN.

All related communication can be found under Case IDs 10977463382 and 11140068442.

However, we have recently been informed that the ASIN cannot be reactivated because not all stock has been cleared from the fulfilment centres. We were told this might be due to remaining units from another seller. This is confusing, as we are the exclusive sellers of this ASIN and no other seller should have inventory under this listing. Even if a rogue seller had previously sent units somehow, we do not have visibility or control over their stock.

We kindly request the Amazon team to investigate this matter further and advise on any steps we can take to expedite the reactivation process. We are also willing to cover the cost of any residual stock claimed to exist, as both our business and Amazon have been experiencing significant lost sales due to this suspension.

Thank you for your support.

Kind regards,

Alp

My account has been deactivated with no warnings at all!

Just a unilateral deactivation after 6 months of selling with no issue.

The performance notification said they require further identification information but after I have provided everything requested they still say they cannot reinstate my account.

I have 800 units stranded in Amazon

I cannot seem to get in touch with a human to explain to me

a) What I have done wrong

b) What is missing from my submission

This is mindblowing - I am furious, and upset.

I am sure this could be resolved with a quick call, but there is no way to contact anyone.

What am I supposed to do in this situation. Amazon says they will start destroying my stock in 45 days....

Well, how am I supposed to expedite this if noone will contact me or explain to me what I am supposed to have done wrong.

Hello ,

Your Amazon seller account has been deactivated, and your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Continue to ship open orders and respond to customer inquiries to avoid further impact on your account. Funds will not be transferred to you but will be held in your account while we work with you to address this issue in accordance with our "Funds Disbursement Eligibility Policy":

https://sellercentral.amazon.co.uk/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6

Why did this happen?

We need additional documentation to verify your identity and account ownership. For more information on our requirements, check section "P-4 Verification" of the "Amazon Services Business Solutions Agreement":

https://sellercentral.amazon.co.uk/help/hub/reference/external/G201190440

Note: This decision was made using a combination of expert human review and automated means.