My account has been deactivated with no warnings at all!
Just a unilateral deactivation after 6 months of selling with no issue.
The performance notification said they require further identification information but after I have provided everything requested they still say they cannot reinstate my account.
I have 800 units stranded in Amazon
I cannot seem to get in touch with a human to explain to me
a) What I have done wrong
b) What is missing from my submission
This is mindblowing - I am furious, and upset.
I am sure this could be resolved with a quick call, but there is no way to contact anyone.
What am I supposed to do in this situation. Amazon says they will start destroying my stock in 45 days....
Well, how am I supposed to expedite this if noone will contact me or explain to me what I am supposed to have done wrong.
Hello ,
Your Amazon seller account has been deactivated, and your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Continue to ship open orders and respond to customer inquiries to avoid further impact on your account. Funds will not be transferred to you but will be held in your account while we work with you to address this issue in accordance with our "Funds Disbursement Eligibility Policy":
https://sellercentral.amazon.co.uk/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6
Why did this happen?
We need additional documentation to verify your identity and account ownership. For more information on our requirements, check section "P-4 Verification" of the "Amazon Services Business Solutions Agreement":
https://sellercentral.amazon.co.uk/help/hub/reference/external/G201190440
Note: This decision was made using a combination of expert human review and automated means.