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Hello Amazon team and fellow sellers,

We are a UK-based LTD company selling on Amazon for over 10 years, and we’re currently stuck in a serious verification loop which is affecting our ability to operate. The process appears to be broken, and we're hoping someone at Amazon or in the community can help.

What happened:

We attempted to add our UK HSBC business account to the Polish marketplace – it was rejected.

To resolve this, we ticked the box to deactivate the account for Poland, assuming we could just use it for UK – but it unexpectedly deactivated the account from our UK marketplace too.

We then re-added our HSBC account to the UK marketplace and were prompted to upload a bank statement.

We uploaded a recent HSBC bank statement which clearly included:

Our company name

Bank logo and name

Account number

Document dated within the last 180 days

Despite following the system prompt (which specifically asked for a bank statement), we received an email stating that a bank letter was required instead, with the following criteria:

Must be dated within 180 days

Must show bank name and logo

Must be signed or stamped by the bank

Must include the account holder’s name, residential address, and account number

We visited HSBC multiple times, spending over 2 hours in-branch. They confirmed:

HSBC does not issue letters for this purpose

HSBC does not stamp or sign documents (except in rare visa-related cases)

Our bank statement should be accepted by Amazon

With no progress, we then decided to:

Deactivate the HSBC account entirely from the UK

Add our UK Wise business account (registered to our LTD company)

We uploaded the official Wise account confirmation document (which was both signed and stamped, and contained all required info) — and it was also rejected. Most frustratingly, the rejection email asked us to upload a document for a bank account that had already been deactivated, not the one currently under review.

Additional Notes:

The original HSBC account is still verified and working on four other marketplaces.

When trying to deactivate it from these market places (we dont really use them at the moment and we think it might be issue for glitch not allowing us to add the new bank account as the system keep asking us for the docs from this account), the system was asking for an IBAN and then marking it as incorrect — despite being valid.

We now believe there may be a system glitch on Amazon’s side.

We’re asking:

Has anyone else faced similar issues with HSBC, Wise, or marketplace deposit method rejections?

Can any Amazon employee or moderator escalate this?

We’re happy to connect with other sellers having the same problem — we’re considering raising this publicly via media outlets like Channel 4 or similar platforms if this remains unresolved.

We are simply trying to comply with Amazon’s requests, but the platform appears to be working against us, not with us.

Any help or suggestions would be appreciated.

Thank you,

I have recently noticed in 2 of my FBA shipments, Amazon received approx 120 units (60 in each) extra units than what I sent.

While I'm not complaining about getting free stock, I obviously don't want this to be at the expense of another seller, which I feel it likely is. I also don't want this to cause any problems in the future.

Has anyone else experienced this? Can anyone recommend the best course of action for this?

Thanks.

For the last 3-4 weeks, the recommended FBA restock quantities in my Restock Inventory page appear stuck and showing the same quantities. So, I've restocked twice, maybe 3 times as suggested and the numbers are still the same.

Anyone else?

Customer has claimed they returned their order of solvent based paint with Royal Mail to our hazmat registered warehouse.

Royal Mail prohibit the shipping of hazmat solvent based liquids & paint.

The buyer cannot provide a tracking number & a signed proof of delivery of their return & our Goods Inwards reported no return was received.

You know whats coming next?

Yes, the buyer opens a a-z claim & after appeal is refunded & our ODR is affected!! So now the buyer has our paint & now our money!

So now clearly, there is one rule for sellers to provide proof of delivery & tracking BUT buyers returning their orders can make up any story & be refunded. DOUBLE STANDARDS ONCE AGAIN FROM AMAZON!!.

When will this stop.....!

I am reletively new to advertising on Amazon.

I have set up a few campaigns using fixed bids and have set them quite low at 10-20p per click. However when i check the campaigns a few days later amazon keeps changing them to dynamic style bids and setting the clicks at over £1 without my control. I have just had a bill of nearly £300 for advertising which is way above my sales due to my items being low value.

How do i stop amazon changing my bids for me? i just want to have fixed campaigns where i can play about with the bidding amounts myself over time to see how it affects sales. In no way do i want amazon to control my bids for me.

Any help would be great

Sorry for the heading but why does not Feedback Manager consider 'scam' as obscene? It instantly rejected our removal request for a review wrongfully calling us 'scam' despite our in policy best efforts. Moreover, the human associate I contacted on support directed me to Feedback Manager again and again for its removal. Dear Forum Mods, can you please have a look at this?

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_j9Bd91CW3ZVpr

ORDER ID:206-2767417-6096345 CASE: 11326959692

This feedback meets multiple criteria for removal based on Amazon’s guidelines:

The buyer admits the issue was their own mistake ("my mistake I didn't notice"), which aligns with Amazon’s policy to remove feedback based on buyer error.

The comment includes accusations of a scam, which violates Amazon's guidelines on inappropriate or abusive content.

The complaint, which was written just 3 days after the order, is focused on shipping costs and cancellation timing, not the actual product or service quality. But they got the item at the lowest price compared to other sellers in a timely manner eventually.

We always ship orders promptly and provide tracking with DPD. The parcel was already dispatched when the cancellation request came in, which is consistent with Amazon’s handling expectations.

We kindly ask that you review and remove this feedback in accordance with the above

Thank you for your time and support.

(also thank you @Seller_6HXPDZ2n6YG3n )

Hello,

I have completed the sale of 50 units of a product from the K-Secret brand. I have an official authorization letter from the brand, valid invoices, bank statements, intermediate warehouse invoices, and delivery confirmation documents — all of which are accurate and official.

Despite submitting these legitimate documents, my invoices are being reviewed by AI systems, and I am receiving rejection emails stating that the Handmade Integrity Team has denied them. However, none of my products are handmade, and I am an authorized reseller.

Unfortunately, due to this automated system, I am unable to carry out my sales even though I fully comply with all of Amazon's requirements.

Hello,

I'm an Amazon seller who operates in full compliance with the FBA model. My products are authentic, and I've provided all invoices to Amazon.

However, my account hasn't been activated for about a year. I've successfully completed 997 FBA orders, and there have been no negative feedback or violations.

Only one product (TopicalsRx Faded – ASIN: B0BMZF7H3P) was cited as the reason for my account closure. This product was purchased from the brand's original distributor for a different company of mine. Shipping invoicing and payment documents are fully recorded. Despite this, Amazon refused to acknowledge the product's authenticity and unfortunately destroyed all my stock and blocked my entire store and balance.

My account balance was also recently reset by the system. Immediately afterward, I was sent a contact link, but this link doesn't work. It says "Contact support," but I'm also blocked from opening a case. I'm only shown a message saying "Contact us to reactivate your account," and I can't make any progress.

During this process:

I submitted all necessary documentation (invoices, shipping receipts, payment receipts).

I didn't do drop shipping; the products arrived directly and were directed to the Amazon FBA warehouse.

Amazon's communication methods are not working; I can't reach them via call/message or form.

What should I do? What channel can I use to resolve this? I request that my account be reopened and at least the remaining balance be refunded.

Thank you.

CASE ID: 11337582122

I am continually provided either BOT or canned responses when attempting to ungate for LEGO

I've placed genuine wholesale orders multiple times and have provided the exact documentation and volumes request each time.

What secret reason is preventing me from getting ungated? The level of transparency is appalling