hey anyone has this issue in past? our account it has been verified for a year without any problems, moment we start sending loads of stock to fba, with good sales coming up , we have to submit document to get verification sorted again, now since 25th may we deactivated pending verification - with large sum of sitting in account £, stock stuck in fba and killing our cash flow as we can withdraw any money and we had vat bills coming up anyone had similar issue in past? any idea how to speed this up ?

Hi All,

My account has been deactivated with additional documentation required as per email (dd. 18 April 2025) from Amazon below. On April 19, 2025, I have provided documents from category 1 as my businss is not established in UK for VAT Purposes so I am not able to provide documents from category 2 and 3. I have opened an internal review to request what exactly I can deliver. After almost 1 month, Amazon resent me the below email with the similar content on April 25, 2025. Not possible to call Amazon as my account on Individual selling plan. Please advise what to do. Amazon does not react to my emails.

Amazon email below

Quote

Hello,

We’d like to inform you that your account requires additional verification.

We have noticed that the address provided in your Seller Central account or in the documents provided is used by a number of different companies as their registered address, hence, does not meet our establishment requirements.

As a result, your listings have been deactivated and your funds have been withheld in EU and UK marketplaces, while we work with you to confirm the actual address from which you operate your business. This is where you and your employees are physically present.

We have taken this decision in accordance with our Funds Disbursement Eligibility policy: https://sellercentral.amazon.co.uk/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6

What actions do I need to take?

To reactivate your listings and disbursements, send the following three documents to vatsubmit@amazon.com:

1. A recent commercial invoice or utility bill issued to your operating business address. The utility bill can be a gas, water, electricity, TV, internet, mobile phone, or landline and must be dated within the last 180 days.

2. The last 3 VAT filings submitted to UK HMRC as downloaded from HMRC Online. These 3 VAT filings also must include the submission receipt reference.

3. Copies of your bank statements showing the corresponding payments or refunds to HMRC.

What happens if I do not take any action?

If you do not provide the required information, your listings and the ability to disburse funds will remain deactivated.

We’re here to help

If you have any questions, contact us at https://sellercentral-europe.amazon.com/help/hub/support

Sincerely,

Amazon Europe

Unquote

I sent stock into FBA over a month ago—basic adult baseball caps in 9 different styles. After noticing that the FBA fees seemed unusually high, I submitted a remeasurement request on May 13 for all 9 styles.

Since I didn’t receive a response, I followed up with support. Eventually, measurements were returned, but they’re clearly inaccurate and make no sense: every item was listed as 50 cm x 30 cm and weighing 0.5 kg. These figures are completely unrealistic for a baseball cap and strongly suggest the items were not properly measured.

Typically, Amazon provides precise measurements (e.g., 25.3 cm), not rounded figures like 50.00 cm across the board. These dimensions are closer to cabin luggage than headwear, and they dramatically inflate the FBA fees.

I’ve reopened all related cases and increased the price of the items temporarily to prevent them from selling, but I’m very concerned there’s something seriously wrong—or even potentially dishonest—happening within the remeasurement process.

Despite multiple follow-ups, I’ve still received no real response. I would appreciate any insight or support from others who’ve encountered this, or advice on how best to escalate this to a team that will actually investigate.

Hello

I was trying to list my first product on Amazon, but always got this Error message after the first page (Blank form type new Listing). Can anyone help?