Welcome to Seller Forums

Greetings!

My shipment shipment creation has been blocked and it shows (IEN Missing - Import Record Required).

However, when I click to download the list of non-compliant shipments, there is no shipment number within the file.

After communicating with the Amazon support team, they have stated that as of 1 May 2025, the FHDDS reason code ‘My item has been imported, but my customs broker or logistics provider has not provided the required IEN’ will no longer be available. Sellers will have 60 days to provide a valid Import Enumeration Number (IEN). And this time limit is within 1 year.

I have double checked our shipments to the UK and all of our shipments within the 1 year period have had their IEN's successfully completed and the shipment management shows ‘Import details complete’.

We checked all our shipments again and found that only four shipments in 2023 showed ‘Import entry number closed for editing’ (one of them is cancelled), and these shipments are all purchased from the UK, no import means no IEN, and I can't do IEN editing and submission for these four shipments at the moment.

I am very frustrated and confused by Amazon's restriction on creating shipments, and really hope that you can help us resolve this issue. Case ID 11085196762

Looking forward to hearing from you!

AI auto-change title function is useless and ridiculous, it always automatically adds some other people's brand words to my title, and then my product is taken down for abuse of trademark words.

WHY CREAT THIE USELESS FUCTIONS ??????

Hi everyone,

I'm a UK-based seller with a brand already registered with UKIPO. I'm currently trying to enroll in Amazon's Transparency program to better protect my products, but I've hit a roadblock.

Since I haven't received my VAT number yet, I wasn’t able to set up a Transparency account directly. Following Amazon's guidance, I’ve tried the following:

1. Submitted my contact info through the Transparency assistance form: https://sell.amazon.com/brand-registry/transparency

2. Opened a case with Amazon Seller Support

Unfortunately, it's been a while and I haven't received any response from either channel.

Has anyone else faced this situation? Any tips on how to move forward or get in touch with the right team? I’d really appreciate any insights—thanks in advance!

Hello,

I started my Amazon account using an existing company I have to see if I would be accepted to sell on Amazon first. I then opened another company specifically for the Amazon business. I reached out to Seller Support and asked for their permission to update my account details with the new company's details. They advised that I can only do it via account transfer into the new legal entity, they even shared the link to it.

I initiated the process but everything stopped at once, even before I entered the new company's details. I am now unable to proceed further, or go backwords. I cannot access my account or my inventory, The only thing I can see is "invalid Charge Method" message, and when I click on it, it takes me to an Error message.

I reached out to the support team, they are now saying that they cannot find my account using the email I provided. That is the only email associated with my account and the only email I ever used for the account. It is been a week now and I am struggling to solve the issue. Any advice would be much appreciated. Is there any contact number, or complaint procedure to escalate this issue?? Thank you

Hi,

This may well be a stupid question but if i do not currently hold the featured offer status (due to being outpriced) would running ads be a total waste of money?

Is this likely to promote the product for other sellers rather than actually provide me any benefit?

Thankss

Here is one for you sellers.

I ship NDD with DHL express. I was left a 1 star review after a DHL tried to deliver and the customer was not home so there parcel is on hold.

This is due to there mobile phone number being incorrect and DHL not being able to contact them. This is the only way DHL have of contacting them as Amazon do not give out their email address .

As such they contacted my customer asking how there delivery was and to leave feedback. The customer left a 1 star rating saying they had not received their parcel yet .

Luckily I have managed to contact the customer and inform them there mobile number is wrong and delivery has been attempted 3 times .

Amazon really need more competition as they are so bad for sellers

Hi everyone,

At 1:50pm today, all of our listings suddenly became inactive. Our sales stopped completely and 6,237 units went into stranded inventory.

Six hours later, I’m still no closer to understanding what has happened. Despite spending hours on the phone and in chat with Seller Support, no one has been able to explain why all of our ASINs have been removed from the marketplace or offer a solution.

The latest case now states that the issue is related to account verification — but we have been selling on Amazon for 4 years with all documents long since provided and approved. We have received no email, no performance notification, and no Account Health flags. Our account still shows as "Healthy."

This has brought our business to a standstill. We have wages to pay, stock we’re still funding, and no way to sell. The lack of clear communication or urgency from Amazon is deeply concerning.

Is there any way to speak to someone who can genuinely help with urgent, business-critical matters like this? If any Amazon moderators or experienced sellers see this and can suggest a way to escalate, I would truly appreciate it.

Sue

Hello

We have reseller authorisation from the company to sell their product within the UK and Europe on Amazon in these jurisdictions. However they currently have an other reseller in the US selling their products on Amazon US.

The reseller selling their products on Amazon US set up the company's Amazon brand registry and so the company does not own the current brand registry set up on its name.

How can we set up a brand registry for Europe and Uk.

We can apply for the Uk&EU Trademark, and then apply for the Brand Registry under my seller account however l fear Amazon Brand Registry will deny due to this brand name already existing on Amazon.

Should we request access from the reseller in the US to use this brand in EU ?

What will then happen with the listings as we will be selling the same products?

As the title suggests, I'm unable to print FNSKU labels. The print button is greyed out.

Does anyone have any idea what the issue might be? Is there a bug causing it?

I've tried different machines and different SKUs, nothing works.

Thanks.