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A large part of our inventory has gone inactive overnight and now shows as needing approval to sell in our EU stores.

"Request selling approval for policy compliance

Reason: Product requires approval to sell."

We are not accepting applications to sell:

Other Home and Garden (including Pet Supplies) category in Refurbished condition(s)

Other Home and Garden (including Pet Supplies) category in Collectible condition(s)

Other product(s)

We have no idea what this has happened and have got no feedback from cases raised

My bank account is suddenly being charged for an Amazon Seller Europe account, but I should no longer have a seller account.

I do still get emails from time to time (Spanish I think), but they are in a language I cannot read.

I don't want to be charged again, and I would like to be refunded the past charge of 30,02 EUR (plus any others that I may have overlooked).

Please help me.

Regards,

Jonathan

There's an interesting post on ABE's forum on a thread about a sudden lack of Amazon orders, which is true for me too.

The poster has had a message from a potential buyer stating that they cannot complete their purchase through Amazon.

I'd put it down to the start of the Summer holidays and it being an quite time of year, but perhaps there's more going on.

Hallo zusammen,

ich habe meine WEEE-Nummer bei der Stiftung EAR bereits registriert, und sie ist dort auch offiziell veröffentlicht.

Bei Amazon steht der Status aber seit über einer Woche auf „Wird geprüft“, und die Freischaltung für mein Produkt ist noch immer nicht erfolgt. 😕

Hat jemand von euch ähnliche Erfahrungen gemacht?

Wie lange hat es bei euch gedauert, bis Amazon die Nummer geprüft und freigegeben hat?

Ich bin dankbar für jede Rückmeldung!

We have used the same card on our account with no problem up until 48 hours ago.

We received an invalid charge method and 'support' stated that it was my bank not authorising the card due to a mismatch on the biling postcode and address.

Upon calling my bank they confirm there is no mismatch and that the details are EXACTLY correct and they have not blocked any transactions or have any issue wth the card. They also confirmed Amazon were continuing to take transactions from the card, despite our company being blocked from the account.

Support is awful. They ignore this feedback and send the same cut and paste text back to me in response. As a business owner I am totally stuck with no options, no support and no resolution and Amazon continues to charge my account.

Surely Amazon should not be allowing transactions via a card the insist is invalid? and blocking the car downer from managing these transactions? Where is the legality in that?

can anyone advise on what to do as I am getting no resolution from Amazon, the bank are happy with the card detials and customers are placing orders that we cannot manage.

Thank you.

Hello, @Seller_XUNeUuvrQDpgP

I really need your help/advice urgently.

Overnight, without any warning or notice, from the 22nd of July, I have had a major problem with my Amazon account: I have lost all BuyBox/Featured Offers for my listings.

I opened several listings with no success, but after chatting with Amazon support, they confirmed it: ‘As of now, your account is not eligible for BuyBox’.

Despite opening multiple cases, I have yet to receive any feedback or resolution on this matter. These cases show that my shop is performing satisfactorily and I have thoroughly reviewed my shop multiple times to ensure that all guidelines are met. In addition, I would like to mention that all of my products are fulfilled by Amazon (FBA), which meets the necessary requirements to obtain a buybox.

However, as to why this is happening and what I need to do to fix the problem, the answer I get is to wait. The problem is that I am losing money every day because nothing is selling, yet I have to pay for business costs and order new products.

This is the asin I am having problems with:

B0FHKTS531

and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.

I have already emailed the Managing Director about this, but have not yet received a reply.

Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?

Thank you for your prompt attention to this urgent matter.

@Seller_XUNeUuvrQDpgP

In recent days, we’ve noticed that the first line of the delivery address is frequently missing from many orders. This issue often leads to confusion and delays, as parcels appear undelivered due to incomplete addresses. We usually book labels in bulk, it's not feasible to manually check each address individually. While our packing team sometimes catches these missing details, the lack of a complete address still poses a risk of delivery failures.

To help prevent this issue and minimize any negative customer experience, we kindly request that customer contact numbers be included on the order packing slips. This would allow our team to easily confirm missing address details—such as door numbers or house names—at the time of packing.We believe this small change could significantly reduce undelivered orders and improve overall customer satisfaction.

Good Morning

I opened this Amazon account because my son who is 14 years old and wanted to experiment the Amazon for learning purpose only. He does not want to do it anymore. We are not required to tell HMRC if the earnings are under £1000. Could you please find a way or advise us how to withdraw the fund stuck with this account.

I am having huge issues with the VTR system that is causing real issues within my business at the moment.

My VTR rate has dropped to a low of 65% even though I am using a validated carrier and everything is fully tracked and all items showing defects have been delivered.

I am currently on the phone to seller support who will not help me regarding this issue so I am reaching out as a last resort.

This issue has only just started to occur. Nothing has changed from my side as I am still using the same software to ship my items and the same courier with the same format. The system has now just started to pick up and state that the item fails valid tracking.

The CS agent stated that this was due to me not manually selecting the shipping provider from the drop down menu but this makes no sense as the carrier is selected from the drop down when the info is sent over from ShipStation. The systems are just not communicating now for some reason.

I have also tracked all items on the list and they all show successful delivery.

Please help me!