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Sorry for the heading but why does not Feedback Manager consider 'scam' as obscene? It instantly rejected our removal request for a review wrongfully calling us 'scam' despite our in policy best efforts. Moreover, the human associate I contacted on support directed me to Feedback Manager again and again for its removal. Dear Forum Mods, can you please have a look at this?

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_j9Bd91CW3ZVpr

ORDER ID:206-2767417-6096345 CASE: 11326959692

This feedback meets multiple criteria for removal based on Amazon’s guidelines:

The buyer admits the issue was their own mistake ("my mistake I didn't notice"), which aligns with Amazon’s policy to remove feedback based on buyer error.

The comment includes accusations of a scam, which violates Amazon's guidelines on inappropriate or abusive content.

The complaint, which was written just 3 days after the order, is focused on shipping costs and cancellation timing, not the actual product or service quality. But they got the item at the lowest price compared to other sellers in a timely manner eventually.

We always ship orders promptly and provide tracking with DPD. The parcel was already dispatched when the cancellation request came in, which is consistent with Amazon’s handling expectations.

We kindly ask that you review and remove this feedback in accordance with the above

Thank you for your time and support.

(also thank you @Seller_6HXPDZ2n6YG3n )

Hi all,

I’m trying to disable Cross-Marketplace Settlements (CMS), also known as Negative Balance Adjustment. When one marketplace (e.g., UK) has a negative balance, Amazon pulls funds from another (e.g., DE) instead of charging the credit card on file.

This creates issues with VAT reconciliation and accounting across regions. I’d prefer each marketplace to be financially independent, with charges going to its own card.

Has anyone managed to opt out of this? Is escalation to a specific team required?

Any guidance is appreciated.

Thanks

Can anyone let me know how long the suspension of seller fulfilled prime takes to be reopened is it a 30 day suspension or is it permenant?

Hello,

A month ago we updated our card details for all 5 countries we registered for. We verified the card with each of the 5 marketplaces, and our bank, one by one. It told us to wait 48 hours. It's been about a month and we are still waiting. We were given the same error today, and we replaced the card details again.

Our charge method is showing as active, but we cannot reactive our account, because it keeps taking us to the same page saying Invalid Charge Method. We are going in circles over and over again with no explanation as to why any of this is happening, especially when we have verified our details with our bank and with each of the marketplaces.

When we try to open a support case, it takes us back to the page where it says invalid charge method, so we cannot even submit a support case.

There is no telephone number for us to call either.

How does a trillion dollar company fail to provide support to businesses trying to sell on its platform, and we're left with no choice but to make this matter public on Amazon's forums....

Customer leave 1 star review and didn't comment why? Is it possible to remove it through contact amazon support or it will remain permanent?

There is a huge industry that claims to get your Amazon account fully working again, at a cost which varies from $97 to $1,000 and more.

They all have the same modus operandi. They send you a series of templates for you to fill in and send to Amazon's Seattle headquarters, where it wil be ignored.

So they send you another template and that too is ignored, although they say their "specialist team" have had an answer but they cannot show you for security reasons.

They say wait another few days and you should be full re-instated. This never happens, and before you know it 6 months has gone by, and you realised you have beem scammed.

Hello All

Can anyone advise or help - I have a book stuck in Fix Your Products - In-progress Listings

When I click on the link it goes to a page headed Listings Under Translation and shows the image of a book I have since sold (off Amazon)

It shows a Status of Failed and offers the option of Create the listing manually, but when I try to do this the system correctly identifies from the ISBN or title/author that it's a book published by Orbit and I'm asked for the (irritating) Invoice for 10 new copies within the last 6 months - which as a used bookseller who used to have one used copy, I'm unable to provide

The book is not listed in my Manage All Inventory (or I could Delete it)

I've not raised a case (so far) as I'm unsure if I can explain this situation clearly to Seller Support

Help?

Thank you

Brian

I have 1 item which is unfulfillable (warehouse damaged) and i cannot create a removal order. This has been going on for several months and it will not leave my inventory page. This is very annoying as it is stopping me from closing my account. How can i get this item removed? Thanks

Hello, @Seller_XUNeUuvrQDpgP

I really need your help/advice urgently.

Overnight, without any warning or notice, from the 22nd of July, I have had a major problem with my Amazon account: I have lost all BuyBox/Featured Offers for my listings.

I opened several listings with no success, but after chatting with Amazon support, they confirmed it: ‘As of now, your account is not eligible for BuyBox’.

Despite opening multiple cases, I have yet to receive any feedback or resolution on this matter. These cases show that my shop is performing satisfactorily and I have thoroughly reviewed my shop multiple times to ensure that all guidelines are met. In addition, I would like to mention that all of my products are fulfilled by Amazon (FBA), which meets the necessary requirements to obtain a buybox.

However, as to why this is happening and what I need to do to fix the problem, the answer I get is to wait. The problem is that I am losing money every day because nothing is selling, yet I have to pay for business costs and order new products.

This is the asin I am having problems with:

B0FHKTS531

and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.

I have already emailed the Managing Director about this, but have not yet received a reply.

Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?

Thank you for your prompt attention to this urgent matter.

@Seller_XUNeUuvrQDpgP