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Hi,

I am struggling to get my shipments collected by DPD. I have email the DPD seller onboarding team but I have not had a response for over a week. Amazon is not helping in this matter either. I need my boxes collected ASAP. Can anyone please offer any advice ?. Thanks

@Seller_TSXM2A5nxWSuH@Seller_DNQGSsdC7DccM@Seller_z3k8APxGfbQEK

Hi all,

Looking for advice after Amazon upheld an A-to-Z claim on an order we definitely delivered.

Order ID: 205-8157695-5685131

Courier: DX Freight | Tracking: L3940815

Customer claimed non-receipt. DX tracking wrongly shows 0 of 5 items delivered, but we have:

Signature from customer (CUSTOMERS NAME)

Photo showing parcel at the correct address (CUSTOMERS BUSINESS)

GPS confirming delivery at the right location (CORRECT GPS)

DX email confirming the delivery was signed for and that they cannot update tracking once signed

Amazon still ruled in the customer’s favour, likely just going off the tracking status.

We’ve appealed with all evidence but don’t expect much. Has anyone had success pushing back when there’s clear proof of delivery but incorrect tracking?

Any tips appreciated – it’s frustrating losing out when we’ve done everything right.

Thanks,

PartsGuys

Genuinely at my wits end.

Trying to optimise my product names to further boost sales.

Wanting to update names and details etc. Amazon is now telling me to delete the listing and open a new one.

A few days ago I had the same issue. Followed Amazon's advice, deleted my listings. Tried to make new ones, error 8541. They were apparently attributed to products removed for violations. Crazy that, considering I've had them for nearly 2 decades now.

I digress.

Amazon were categorically refusing to either add my old listing back up, or open my new listing, until I proved the thousands of units of stock I have are actually mine. When I asked why their system went to an old product that was removed instead of cross-referencing or looking at the product I had listed literal days prior, they told me generic copy and paste answers without seeming to look at the situation. Brand Registry felt absolutely meaningless at this point. However, I found a solution, and have my products relisted with what I hope are more optimised titles and descriptions. Time will tell I suppose.

I am now trying to update my last product, ASIN B0DNR4RFS2. Yet to see a single sale on it, been listed since November. Admittedly, the page is weak and un-optimised. I get that. I'm trying to fix that.

Can someone please explain to me why, when I have changed, via 'Edit Listing', solely my product name to a more optimised version, ie 'Thirsty Splash 19L Polycarbonate Bottled Water' to 'Thirsty Splash Still Water – 19 L Reusable BPA-Free Polycarbonate Jug – Pure, Smooth Taste – Eco-Friendly & Recyclable,' wherein all the previous words for the product title are still present, I am getting an error 8541? Moreover, I have gone through Brand Registry successfully on this product too.

Am I no longer able to update the product details? Am I being stupid and missing something obvious? Did I list it incorrectly? Is my punishment another circular conversation with Seller Support?

Any advice would be appreciated, thank you in advance.

I am messaging here in the hope an Amazon moderator can look in to this for us as we are flatly refused a resolution via the A-Z appeal and Amazon seller support. The buyer in this case returned the wrong item for a refund, order ID 205-0306167-9114720.

We have documented proof in the Amazon message thread where the buyer states they returned an item different from the one purchased. Their actions directly violate Amazon's policies regarding honest returns and proper use of the A-to-Z Guarantee. This claim was wrongfully granted and the resulting account defect is unjustified, as we fulfilled the order correctly and acted in accordance with Amazon's policies throughout the process.

Who do we contact now for the following

Reassessment and reversal of the A-to-Z Guarantee decision for order 205-0306167-9114720.

Immediate removal of the associated defect from our account metrics.

Consideration of this buyer’s misuse of the A-to-Z process, as it undermines the trust and integrity of the Amazon marketplace.

We are committed to providing excellent customer service and complying with all Amazon policies. We hope Amazon will uphold fairness by correcting this matter.

Has the shipments page changed it's display for anyone else?

Mine seems to have lost all the highlighting that made it easier to read. The cynic in me thinks it has been done to make it harder to claim for lost items. Is this a bug or a design change?

Unless I am doing something basically wrong why is it when i switch from UK to Canada or USA or vice versa I have to sign in again and get a new OTP. What a pain if I want to switch back and forth.

Hi everyone,

We’re hoping someone here can advise or has faced something similar. Our UK-based account was recently deactivated due to three “Counterfeit” complaints linked to a popular supplement brand. However, the products were 100% genuine — sourced directly from the manufacturer in the USA via their authorised UK distributor.

We’ve provided Amazon with:

- The manufacturer’s authorisation chain (to distributor, then to us)

- Letters of Authorisation

- Clear proof of authenticity

- Communications confirming the brand asked the complainant to retract the claims

The issue began when a competing seller contacted us demanding we stop selling these items. When we professionally requested proof of exclusive rights, none was given. Instead, they filed IP complaints under “Counterfeit” — a categorisation we believe was deliberately chosen to trigger an account shutdown.

That same seller:

- Placed multiple orders with us

- Left negative reviews on each, all of which were removed by Amazon for being abusive

-Returned the exact same items for refund — we recorded all returns showing they were genuine

Despite Amazon removing the malicious feedback, our account remains fully deactivated, even though both the manufacturer and supplier confirmed the product is genuine and authorised.

This feels like a serious flaw in enforcement: using the “Counterfeit” flag not for IP protection, but for commercial suppression of competition. We’ve done everything by the book and still face severe business consequences.

Has anyone managed to resolve similar abuse of the counterfeit reporting system? We’re actively appealing, but Amazon’s process seems stuck in “evaluation.”

Thanks,

A UK Seller

Hi! I'm trying to fully set up my account and start to add products, but I'm stuck in a loophole. My card got verified in Netherlands but I'm unable to update charge methods in other countries. No matter in which country i decide to verify my credit card,

this info pops up. What can I do about it?

Hi.

Hope you're well,

Attempting to use the BIL tool - we have about 1600 listings in the UK market place

556 Across europe (made by the Bil tool)

Canada and Mexico are also 556

But america is only 50?

Not sure why they aren't all 1600 but im trying to set up America - Any help would be much appreciated!