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hello,

recently I have seen my Amazon sales drop heavily, I was doing £1500 sales a day around and all of a sudden there was a drop, from £1500 to £500 to £200 and now less than £100, my stock is all good with decent levels, account health is good, IPI is good, talked to account specialist and he said my account is healthy. Check all metrics and everything seems good but I don’t even win the BB anymore or get sales, only 2-4 a day now, any idea what it could be, maybe I’m shadowbanned?

Dear Amazon Sellers,

I’m writing to share a troubling experience I had with Amazon’s return policy — one that shows how vulnerable we, as sellers, really are.

A customer recently bought 11 pieces of cable from me and returned them in a damaged condition. I contacted Amazon Support, and they confirmed that the damage was caused by the buyer — not due to shipping, fulfillment, or any fault on my end.

Despite that, Amazon still deducted the product cost from my account, and I was not reimbursed. I asked the support agent if the buyer was charged for damaging the items, and the answer was no. Their policy does not allow for reimbursement in cases of damaged packaging, missing seals, or boxes that differ from the original — even when the customer is clearly at fault.

To make a point, I used a hypothetical example in my chat:

“So if Jeff Bezos starts selling on Amazon, I can buy a $5,000 product from him, return it damaged, and still get my full refund — and Jeff, the seller, eats the loss?”

The agent replied, “Well, you have a point with that.”

This makes it painfully clear:

Buyers can damage products and face no consequences.

Sellers are left to absorb the cost.

Amazon emphasizes customer satisfaction — and we get that. But sellers deserve protection too, especially when buyers misuse the return system.

If you've faced something similar, I’d like to hear your experience. It’s time we speak up and push for fairer policies that don’t penalize honest sellers.

I've seen the below on one of our listings this week. It states that the ASIN is 'Frequently Returned'.

I've checked the return rate and it is 8% which is just below our average return rate. So not true basically.

This is a really negative thing to have on a product page especially when it's not true.

Anyone else seeing these?

I have just received a refund request for something sent out in April 2024. They say they haven't received it and Amazon emailed them saying that their order was lost and to ask for a refund. I wouldn't refund after so long, but what about Amazon?

Hi ,

I’m new to selling on Amazon, and we’re planning to import Marvel 3D key tags from China. Before importing, I tried to create a new product listing on Amazon, but I found the process quite complicated.

Could anyone please guide me through the steps or share some tips on how to create a new listing correctly?

Thank You

Please can anybody help me with fees? I understand FBA fees per item, also the £30 seller plan fee. However, for the past few months I have also seen a 'digital fee' and then 'others'. Can anybody help with what these are and if they are compulsory fees or have I signed up to somthing unknowingly?

Hello amazon seller team on 20-04-2025 i got mail from your side that my amazon payment account deactivated because of kyc verification but i gave you all the correct valid documents but today on 21-04-2025 i got another email that says your amazon payment account is verified successfully. but now i am checking the account still remail deactivated please help me on this issue may be this is an error

إدارة شركة متعفنه حقا تعتمد على ابتزاز و سررقةة أموال التجار، محجوز على أموال شركائي و أموالي منذ ٣ شهور بدون سبب لا انصح أي تاجر بالتعامل مع تلك الشركة الكهلة العجوز القذذره ، تعاملوا مع نون و شي إن و على بابا و جوميا فقط ، امازون إلى المزبلة

Hi guys,

I have had an issue where a buyer had opened an A-Z claim against me and the item had been received along with an image of the item being delivered and the buyer confirming someone will take it inside. However, after this last message i have received no reply back from the buyer as they have received a refund along with the item, leaving me out of pocket.

I have contacted seller support who then transfer the issue to the A-Z team where i keep getting the same auto response saying they are siding with the buyer despite all the information i have provided (generic message everytime now).

Have also contacted the MD email and had no reply back whilst i have also chased every 2 working days i have received nothing.

Please can someone help me with this, this has been ongoing for a better part of 5 months.

I have case ID's of contacting seller support as well as emails but unsure if they are to be shared here.

@Seller_z3k8APxGfbQEK@Seller_mIRnuhdx7l5sN@Seller_XUNeUuvrQDpgP@Seller_iTgjdgiRqiPsn@Seller_TSXM2A5nxWSuH@Seller_gAhPNiLrkfTcr@Seller_VJ4XoAkjDpjPH@Seller_b91S9zQ2eKxLt@Seller_j9Bd91CW3ZVpr

Look forward to your reply