Welcome to Seller Forums

11271117172 @Manny_amazon please raise with a community manager as you stated on another thread:

We require a separate thread for each individual issue. Please create a new thread, choose the "Product safety and compliance" category, and include your case ID there, and a Community Manager will assist.

thank you.

Dose Amazon Accept cjdropshipping invoice I am going to buy a product from Cj it has good profit and I can buy from cjdropshipping in bulk So will Amazon Accept that invoice it include these details

(Dated on or after 3 Jan 2025 (within 180 days)

Includes your name and address, matching the information in your selling account

Include the name and address of the manufacturer or distributor

Show the combined purchase of at least 10 units)

I wanted to start selling again but noticed my account had been deactivated

The reason was I wanted to sell a puzzle but couldn’t as it was classed as a toy - so they deactivated my account., this was probably 4 years ago if not more

So for two days now I have been trying to reactivate my account, appealing etc, I get emails saying contact seller central to help, they send me a link

Open link, type the issue out, receive a reply …sorry not us, you have to appeal … but I have and they say they can’t help… I don’t want to sell toys I want to sell cds.

No one wants to help me

What do I do I am getting so stressed

We have an ASIN we have been selling for 3+ years now with no issue for some reason today it has been classed as an Adult Item, the lsiting shows as active etc seller support say it is fine but its not showing in my store front and when i go to troubleshoot it says it has been classed as an dult item, seems like quiet a few sellers are seeing this issue now please can you help we have prime day coming up, one of the busiest times of the year and our ASIN is not showing up in search

CASE ID: 11266252362

@Seller_mIRnuhdx7l5sN

@Seller_z3k8APxGfbQEK

@Seller_Udi0JNbTrsmUV

@Seller_XUNeUuvrQDpgP

Hi all.

I received this message when i tried to get brand approval(misusing another brand’s intellectual property rights) I tried to talk to the chat but it couldn't help me, the brand doesn't resemble any other brand in its name or logo, what could be the problem?

Out of interest how is everyone finding DpD are the delivery getting there as fast as UPS? I’m not worried about a collection as they collect everyday i’m like everyone here wanting stock to arrive in a timely manner.

So, the Customer Reviews page is being discontinued in favour of Voice Of The Customer.

I find VOTC useless. I have a couple of "Very Poor" listings because of Negative Customer Experience (NCX), but it doesn't give any useful feedback. Reviews usually (but not always) give you some information you can work with.

Unless I'm missing something, VOTC doesn't tell me anything about why the customer had a negative experience.

Hey folks,

We’re about to initiate a public recall for an Amazon-sold product and plan to handle it manually (we won’t be opting into RLS). Our goal is simply to remove every unit from the market.

Questions:

Blanket refunds: Are we required to refund every customer automatically, even if they never respond to the recall notice?

Proof of disposal: Would it be acceptable to refund only after a customer confirms they’ve disposed of the product, or is that against best practice/Amazon policy?

Typical process: For those who’ve done a manual recall before, how did you handle non-responsive customers?

Any insight or experience would be greatly appreciated—thanks!