I have sold mobile phone ( in full working condition) in November 7 & shipped right after the order date. In the second week of January buyer contacted me the item was defective ( after 2 1/2 of delivery date) . Was the charger port & phone charger port melted ( maybe inappropriate use). Though it is not sellers fault( this kind of faults are manufactures fault) we offered £25 partial refund ( market repair price of such issue) & brand new charger. Buyer refused & he wanted a full refund but we replied him that we can not since this is
- out of our guarantee
- manufacture fault.
But we contacted the manufacture on behalf of buyer ( with all the photographs) . The manufactures is delaying ( well reputed phone brand ) the case & we have send number of messages & phone calls regarding this case. but we still waiting for a final decision. In the meantime the buyer on 24, February 2014 filed a a-z guarantee case against me asking for full refund.
my first question is how the buyer could file a A-Z well after 90days ?
& what would be the best action I can take to solve this matter ( rather than full refund).
waiting for experienced sellers advice. thank you .