kindly check this now the main reason of late deliveries is low stock inventory
Dear Amazon.co.uk Seller Performance Team,
Thank you for your opportunity to address non-receipt and late-receipt complaints in our Seller Account.
We understand that Amazon takes failure to properly fulfill orders very seriously and we would like to share with you our Plan of Action, in which we explain, what we have done to address this problem and how we will prevent similar complaints in the future.
What went wrong:
Over the past few months a number of customers reported issues regarding their orders. We received complaints about non-receipt and late delivery in form of A-Z claims and negative feedbacks.
We failed to use a reliable supplier, due to Christmas our old supplier failed to supplied us, which caused late deliveries. We received orders for item we had not in stock. This is the main reason we didn’t delivery on time. All this happened due to our computer stock management
What we have done to resolve the problem:
All affected customers who let us know that they haven’t received their orders have either been fully refunded or had replacement products sent.
We responded to all buyer messages in a timely and professional manner and apologized for the inconvenience. We also offered them some extra discount for late delivery. We also reached out to all customers who left us negative feedbacks to resolve the issue to their full satisfaction.
We have extended our Shipping Time from 2-3 days to 3-5 days. This will ensure that our customers have realistic expectations about the expected delivery date of their order, and in most cases will result in customers receiving their orders early.
We removed all item from the inventory that are out of stock
What we will do to prevent similar complaints in the future:
We will contract with new supplier. New supplier ensures us about quality of product. we stock items in our ware house and after stock completion we update our inventory. This will prevent non-receipt complaints, as we will be able to deliver each order that we have in stock. Also, all orders will be delivered within the Estimated Delivery.
We hire a new employed who only check our stock and compare it with our inventory if something is not in stock he will remove from inventory.
All orders will be shipped, confirmed as shipped and updated with a valid tracking number within the Expected Dispatch Date.
We will be closely monitoring our account’s metrics to ensure that we meet all the performance targets as set by Amazon.
Please understand that we take the running of our business very seriously, and within that is the way we run our Amazon account. I am sincerely sorry that we have let customers down as we always aim for 100% customer satisfaction. I would very much appreciate the opportunity to service Amazon’s customers once more and I promise that the steps outlined above will be followed to the letter.