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Hi,

I am trying to reactivate my account due to a virtual identity issue. Amazon keeps telling me my account is fraudulent and I have been appealing this from two months back. I am a seller in the US and have inventory that is stranded. I need help before the deadline. I need this account to get activated because I need the US account to be activated too. It seems like the appeals are getting looked at by a computerized agent and is still not getting activated. I was asked to submit my passport and I just got an update that I am still not getting activated. Please help.

My last name changed because I got married, my old last name is on my credit card, my account was closed for no other reason than that and I think it was a mistake.

We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.

We leveraged a combination of automated means and expert human review to identify this issue and make this decision.

Please take appropriate steps to resolve any open orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from the balance in your existing Seller Account.

Please do not hesitate to contact Seller Support/Selling Partner Support with any questions you may have or if you believe there was an error: https://sellercentral-europe.amazon.com/gp/contact-us/contact-amazon-form.html

For more information on selling requirements, go to ‘Information required to sell on Amazon’: https://sellercentral-europe.amazon.com/help/hub/reference/G201200780

@Seller_Huz6FT08OxHAR @Seller_TSXM2A5nxWSuH @Seller_mIRnuhdx7l5sN @Seller_XUNeUuvrQDpgP @Seller_iTgjdgiRqiPsn @Seller_fgtTzyHQfOM1x

Can someone explain why the referal fee for the home and kitchen category is being charged (last time we checked) at 15.3% and not 15%?

The digital serices fee is itemised separetely.

Amazon have been charging this for about 6 months, but have only offered a £1 in reimbursement.

Hi Everyone,

I was wondering if anyone else has encountered this. We have maybe 1-2 tickets like this a week. To my knowledge, is there no way for us to redo an Evri return QR code? This has to be done by Amazon itself. If so, why is Amazon's customer service team forwarding complaints they should be dealing with to sellers??

Is anyone able to shine some light? Maybe we are just missing something here, where we can reprocess these QR codes?

Example AMZ message below!

I have just started using Amazon buy shipping and used to use Royal mail click and drop for all my postage. This is because of the VTR rules which have forced me to use BUY shipping to keep my VTR level. When I use buy shipping and choose CRL 48 the manifest gets passed to my royal mail account and I get charged for the postage through my Royal Mail OBS account. When I select Royal Mail 2nd class postage I cant find how or if I get charged for the postage. My royal OBA account is not showing any charges for this and I cannot find any charges on my amazon account. Anyone have any similar experience with this. I have seen on other discussions that when other sellers (who dont use click and drop) use this method and take the packages to the post offices they cannot scan them. Its as though Amazon generate the label and expect the seller to somehow to pay for the shipping at the post office. Any help here would be great

How do we receive money from Amazon after achieving sales. Do they transfer what is owed monthly into our accounts? Then, I guess we can review the monthly reports, right?

VTR MADNESS!

Trying to resolve matters / concerns with Amazon seller "support" is like pulling teeth and getting absolutely no resolution whatsoever, instead they open a case, 100 people transfer it to every other department then eventually one person replies that has absolutely nothing to do with my actual initial question and then they close the case.

So... my VTR metrics are now dangerously high and I'm trying to figure out how i should be confirming my shipments so that Amazon know to exempt them from my VTR metrics.

So following Amazons own guidance:

“All cross-border shipments will be included in VTR calculation, unless the order value is below €20 (including shipping, excluding VAT) and a ‘letter’ ship method was used.”

We ship from the UK to Europe, with Germany & France being our biggest marketplaces after the UK.

1. 99.9% of the order values for my items sold is well under €20

We used Royal Mail (standard letter services) & Standard international

There is no point in us purchasing tracking for the items we sell as customers just wont pay higher postage costs as they will outweigh the item cost, therefore we will make no sales at all. How on earth do i get round this?

I feel i am about to lose my amazon business that we have run successfully for over 10 years and not one person that works for amazon cares or can help.

Any guidance would be much appreciated on how i can work around this

Thank you in advance

More and more I'm getting customers (rightly) annoyed at items (2nd class letter size) taking up to 9-10 working days to deliver. Often the replacement & original turn up on the same day - in other words, holding back mail until they have enough to 'justify' going to that address.

Yes, I offer 1st class upgrades from letters up to ParcelForce sizes. But not many are willing to pay the extra charge, especially for a low value item.

Anyone else experiencing the same?

Hello Customer Service Team.

We are writing to inquire about our account being suspended due to KYC verification failure. Here are some of the situations.

1. On March 28, our account received a KYC verification notification. We submitted the information on the same day and received a reply show that "your account information is verified".

2. On April 7, because our advertising expenditure exceeded the account credit card payment limit, this caused us to be unable to access the account normally. In order to pay the advertising bill and access the account normally, we changed to a new credit card same day. After changing the new credit card, we can access the store normally.

However, because we changed to a new credit card, The KYC verification was triggered again. During the second KYC verification, we did't submit any information, and the account showed "We will contact you if any new information is required."

3. A few days later. On April 17, we received a "Verification Failed" notification, and our account has been deactivated.

Could you please help us, what information of our's was wrong, causing the verification to fail the second verification?

If there is a problem with the information we submitted, we can resubmit the information, and we can ensure that alll the information is authentic.

We are just a small seller, we know that we must comply with Amazon's policies, but now our account has been deactivated. We have no way to resubmit any information. Please help us reactivate the submission entrance.

We are really anxious, please help us. Thank you very much.

If need any other information, please let us know, we are always here.

Have a good day!