Welcome to Seller Forums

Hi,

Our UK account was deactivated due to a rejected VAT number, caused by a mismatch between the information registered with HMRC and our business account name.

The only solution we have found so far has been to request a brand new VAT number from HMRC, ensuring that it fully matches the business account name we use across both the EU and the UK. However, the process is taking time, and our account has now been deactivated for over a month.

I understand that Amazon can grant a grace period in situations like this if we can provide evidence that a new VAT number has been requested — which we are able to do. Over the past three weeks, I have contacted support multiple times to request this grace period, but I keep receiving standard replies explaining how to submit a VAT number for approval, without addressing my actual request.

Would it be possible for someone to help escalate this matter to the VAT team? We would be extremely grateful for the opportunity to receive a grace period while waiting for our new VAT number to be issued.

Many thanks for your support.

Best regards,

@Seller_XUNeUuvrQDpgP

Brand aproval received on the 9th Jan. 2025 but can't still listing many products , after searching for about 100 product none will br sellable. Please help me.

Urgent: High-Value Fraud Case (£5,595.87) - Seeking Escalation Guidance

Hello Amazon Seller Community and Forum Admins,

We are reaching out for urgent assistance with a significant fraud case involving Order ID: 202-9780436-3289944, resulting in a loss of £5,595.87. Despite multiple communications with Seller Support, we have not received clear guidance or resolution. We hope the community or admins can help escalate this to the appropriate team.

Case Details:

Critical Issue: Amazon issued an unauthorized refund to the buyer while the package was still in transit, without an A-to-Z Guarantee claim or seller authorization.

Our Action: We provided the buyer with a prepaid return label to return the item to us.

Fraudulent Activity: The buyer returned a fake cosmetic ring instead of the original high-value item, clearly indicating deliberate fraud.

Financial Impact: £5,595.87 loss due to the improper refund and fraudulent return.

Actions Taken:

Filed a police report and Action Fraud case (Reference: NFRC250407287869).

Submitted evidence to Amazon, including:

Photos of the counterfeit item

Original invoice and product details

Action Fraud report confirmation

Reported via Seller Central > Account Health > Report Abuse, as instructed.

Contacted Seller Support multiple times (Case ID: 11034139312), but responses lack actionable steps or specify the responsible team.

Challenges:

Seller Support suggested filing a Safe-T claim, but this is not possible as Amazon issued the return label, not us.

Responses from Seller Support (from individuals claiming to be from the Leadership Team) are vague, referencing "the team responsible" without identifying them or providing an escalation path.

No progress on reimbursement for the unauthorized refund, despite clear evidence of fraud and a police report.

Questions for the Community/Admins:

Has anyone successfully escalated a high-value fraud case with a police report? If so, which team handled it, and how did you reach them?

What is the specific escalation path for cases involving unauthorized refunds and fraudulent returns?

Can forum admins assist in escalating this to Amazon’s internal fraud team or the UK Executive Team?

Are there alternative channels (e.g., emailing jeff@amazon.com) that have worked for similar cases?

Request:

We urgently request assistance in escalating this to the team responsible for fraud and unauthorized refund issues. If admins can review Case ID: 11034139312 and facilitate escalation, we would be grateful. Alternatively, please provide specific contact details or steps to reach the correct team.

We’ve also contacted Action Fraud and are considering further legal action, but our priority is resolving this through Amazon’s processes. Any advice or experiences from the community would be greatly appreciated.

Thank you for your support.

Sincerely,

Dazzlingrock Team

Contact: +1 (213) 622-3264 (U.S. business hours)

Note: We have followed Amazon’s guidelines for reporting fraud and provided all requested evidence. The issue stems from an improper refund initiated by Amazon’s system while the package was in transit, followed by the buyer’s fraudulent return of a fake item using our prepaid label.

I've created a shipment to be sent off to Amazon through their partnered courier program. I can't remember when I schudeled for the pickup. I'm sure it was meant to be today, but can't seem to find any correspondance for this. Or are these shipments meant to be taken to a local store when UPS collect from?

I called HMRC and they have no idea what they are talking about

Anybody heard this before?

Just went to puchase a Royal Mail label from buy shipping on Amazon and its removed the option, just had Hermes/Evri??? Is this a gitch or a new change?

Thanks

hi,

Can anyone recommend me an Beiersdorf AG approved distributor for Eucerin products that provide invoices which meet amazons requirements?

Hi Everyone!

I am a week in and going round in circles!! I have applied to Handmade and according to my account page I have been registered but I haven't got a green Handmade at Amazon on my Seller Central and when I add a product Handmade doesn't come up???

I have spent so much time watching videos and reading manual but now even more confused!

Also do I need to get GTIN exemption???

It's all incredibly confusing and time consuming!

Angela (Beadlet)

So after seeing the Amazon ads for Veeqo it seemed like a good idea and fair deal to switch inventory management to them.

However, wow this has been very very bad, so everyone needs to be aware.

We set it up and found that items were being Zero'd. Veeqo are lovely and told us to contact Amazon and ask them for the data about why this was happening. Cant fault them on this and their response. Amazon however, didnt help, could not or would not share the information Veeqo wanted and I was left feeling they are not even an Amazon Company, sadly.

It got worse, we then used VEEQO to send some items. Imagine my suprise when I noticed that they were not registering as bought using Buy Shipping for Amazons VTR, despite the assurances from VEEQO and AMAZON they would.

We opened a case the second this happened and notified Amazon to alert them. Who Promptly told us, that No, this was not right and we now had to submit an Action Plan about why for the first time in ages Buy Shipping had fallen below the VTR requirement.

For real Amazon ? they are outright listed on your Order Page as your chosen choice, and that they count for VTR if done that way when all the shipping services are set up correctly, which they are.

VEEQO of course have said Amazon are wrong, but we are getting Nowhere with this or the issue of Stock Zeroing

So other sellers, be aware this could happen to you too, CASE ID 11066296932 and 10988427162.