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Have a return on the way back to me with the return reason "No reason given" with No further information.

Who is responsible for the return label cost. This doesn't seem to be covered in policy. Is it treated as a change of mind?

Hi All,

A customer has contacted me this morning to advise their parcel from April did not arrive, i have gone on to their order to reprint the delivery label so i can check the tracking and there is no option to re print it? i have checked orders from this week and i am able to reprint the label, but on orders a few months old.. the option has been removed? any help would be fantastic thanks.. i dispatch orders myself via MFN

I noticed that Holiday settings do not allow you to stop receiving messages from buyers whilst you are away. Are there any other Amazon settings that temporarily close your account and block buyers from sending messages?

Buy shipping is useless sometimes... Telling me for a next day parcel due to leave tomorrow that i can't send it Next day garanteed special before 1pm but i can send it tracked 48 for it to arrive on Tuesday... Are you for real...

Just let me assign the post that i KNOW will arrive on time.

How do I promote my book in Portuguese in the Brazilian store?

Buyer claimed that some of the new items sent were damaged, returned an empty box, I filed a Safe T claim with attached photos showing empty box and returns label and claim was denied. Can anyone advise on the appeal please.

Screen shots to follow.

my account deactivated because of verification fail maybe there is address issue but now there is no submit or edit option showing i contact seller support they said mail verification team i mail many times to them they give same answer every time i provided all my documents to them but they send same mail every time

i am setting my amazon seller's account. It is stuck at invalid charge method. I have tried different cards too. It has charged me 6-7 times in setting up a card. Kindly guide what could be done.

Hi @Sakura_Amazon_ @Sarah_Amzn @Julia_Amzn — we need help with a feedback issue.

Case ID: 11141343162

Order ID: 205-3308678-6025940

Apply for re-review of order #205-3308678-6025940 negative feedback (involving product reviews + full refund)

Dear Amazon seller support team,

We have again applied for negative feedback from order #205-3308678-6025940 because the feedback part involves product reviews and we have a full refund, in line with Amazon's feedback removal policy. The specific reasons are as follows:

First of all, the feedback content includes product reviews, not just service issues

The customer feedback mentioned that "black tennis skirt is missing", which is a description of the product itself (out of stock/not received), rather than a simple service evaluation.

According to Amazon's Buyer Feedback Policy Article 5.2.3:

"When the feedback content is mainly aimed at the product rather than the seller's service, the seller can apply for removal. When the evaluation focuses on the product's characteristics, availability, or the product itself, it should be submitted through the product evaluation system rather than the seller's feedback system."

And we have a full refund and the problem has been completely resolved

According to item 3.1.7 of the "Seller Feedback Removal Guide":

"When the seller has provided a full refund and resolved customer complaints, the relevant negative feedback no longer reflects the current transaction status and can be removed as obsolete information."

We have refunded 100% in full as required by our customers (see attachment for refund vouchers), which complies with Amazon's principle of "remove feedback after problem solving". However, customer feedback did not mention the facts of the refund, which resulted in incomplete content and could mislead other buyers.

Finally, this feedback does not objectively reflect the overall transaction experience

After discovering logistics problems, we actively contacted the customer and provided a 40% refund compensation (the customer did not accept it). Finally, the full refund was made as required by the customer, but our active handling was not reflected in the feedback and did not meet Amazon's "fair evaluation" requirements.

According to Section 4.5 of the Feedback Abuse Policy:

"The buyer submits inaccurate or misleading feedback knowing that the problem has been resolved may constitute a misuse of feedback."

The Amazon team is asked to re-examine and remove this feedback to ensure fairness of the evaluation system.

Attachment provides:

Full refund record

Communication records with customers

Sincerely,

Longbao