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I noticed today i had no sales on Amazon, It never happened like that before even when i started it was not that bad. We Sell LED Lights, anyone having same issue and related to same product portfolio??

Holiday Settings With An Order Thats Been Pending 3 Days? Just put holiday settings on for wife and then she said i think we have a pending order so i am guessing if payment comes through I have to dispatch it or? Tia any help

We have just had an A-Z granted in favour of the buyer. The buyer cited the reason for not being delivered, but clear photographic evidence provided by DPD shows delivered. I am at a loss for words as to why Amazon refund the buyer without looking at the tracking. DPD is certainly one of the better carriers for viewing delivery and tracking information. On appeal, at this moment we are advised that Amazon have upheld their decision as we did not provide sufficient evidence!

We provided a written summary of events and screenshots of full buyer messaging, photographic proof of delivery and an email between us and DPD confirming the delivery was correct.

If anyone at AMAZON is viewing this, please reach out to us. I seriously feel quite stressed when we act correctly and get treated like this, not just from the buyer but also by Amazon.

More and more I'm getting customers (rightly) annoyed at items (2nd class letter size) taking up to 9-10 working days to deliver. Often the replacement & original turn up on the same day - in other words, holding back mail until they have enough to 'justify' going to that address.

Yes, I offer 1st class upgrades from letters up to ParcelForce sizes. But not many are willing to pay the extra charge, especially for a low value item.

Anyone else experiencing the same?

I recently had to re-verify my VAT number / "Business Information" with Amazon, as I had originally input my business name in the name field, however as a sole proprietor, my DE VAT number was registered in my legal name.

I updated this and the VAT number and information is updated and verified - this is great news!

Unfortunately, this threw a spanner in the mix with my "Primary Contact Information" under KYC found here; https://sellercentral.amazon.de/sw/SSR/BusinessKYCInfo/spaDashboard

I submitted my passport and a bank statement and eventually this was verified after a few attempts (I believe the original picture of my passport wasn't clear enough).

I then got an email from Amazon stating

"We have good news! Your payment account ‘Sell on Amazon’ has been activated. We will get in touch with you if we need further information"

So, great news again! I thought I'm all set up!

I then received an email asking for some further business information;

"[Action required] Information required for your ‘Sell on Amazon’ payment account"

The email outlines that Amazon would like me to upload a document from the last 180 days, such as a copy of an advance VAT return, or commercial register letter. That's no problem at all, I have these bits of paperwork ready to provide.

I follow the link to provide these new documents (once again, at https://sellercentral.amazon.de/sw/SSR/BusinessKYCInfo/spaDashboard) to submit them. However now, I am shown that my seller verification has returned to an error state, telling me "The information entered does not match the document submitted. Please update the information provided and resubmit."

I've checked it over and over, and the information is an exact match, my bank statement is the correct format and features my name and address, but I keep getting stuck in this loop - is this a machine error?

I would highly appreciate any insight on this matter!

So after seeing the Amazon ads for Veeqo it seemed like a good idea and fair deal to switch inventory management to them.

However, wow this has been very very bad, so everyone needs to be aware.

We set it up and found that items were being Zero'd. Veeqo are lovely and told us to contact Amazon and ask them for the data about why this was happening. Cant fault them on this and their response. Amazon however, didnt help, could not or would not share the information Veeqo wanted and I was left feeling they are not even an Amazon Company, sadly.

It got worse, we then used VEEQO to send some items. Imagine my suprise when I noticed that they were not registering as bought using Buy Shipping for Amazons VTR, despite the assurances from VEEQO and AMAZON they would.

We opened a case the second this happened and notified Amazon to alert them. Who Promptly told us, that No, this was not right and we now had to submit an Action Plan about why for the first time in ages Buy Shipping had fallen below the VTR requirement.

For real Amazon ? they are outright listed on your Order Page as your chosen choice, and that they count for VTR if done that way when all the shipping services are set up correctly, which they are.

VEEQO of course have said Amazon are wrong, but we are getting Nowhere with this or the issue of Stock Zeroing

So other sellers, be aware this could happen to you too, CASE ID 11066296932 and 10988427162.

Our amazon prime has been suspended for 1 month.

We recently changed carrier on prime and had a day where the carrier failed to collect.

We submitted a POA for the issue, then support decided they required a POA for an older issue relating to the switch over, which we also submitted.

The only response we get on the new POA is that it's being reviewed by the relevant team, but it's been 7 days with only stock responses from the support team that it's being reviewed by the relevant team.

The POA should be fine, they're both from the carrier (Evri) and they don't understand why the review is taking this long.

I don't think it is being reviewed, I think it's got stuck in the system somewhere, is there any way to get this actually looked into?

Hi all,

Why are Outbound Shipping costs being refunded to Buyers who select a buyer-fault return reason? The Seller should have the option NOT to refund Outbound Shipping costs.

Our Buyer selected 'no longer needed' as the return reason, but has been refunded outbound shipping costs.

Our SAFE-T claim has been denied because 'The outbound shipping costs were charged in line with the refund policies. See https://sellercentral-europe.amazon.com/help/hub/reference/G202080050'. However, this link mentions nothing about the *Outbound* shipping costs

Why does SAFE-T refuse to reimburse the Outbound Shipping fees, when Buyer declares the return reason is 'no longer needed'?

Please can anyone help? Thanks :)

Whilst I was setting up my Seller account, I got to the stage where I was approving payment information for EU regional accounts. Each one took a small unexpected payment from me. Then without warning the .co.uk tried to take the £30, which was declined due to insufficient funds. This was because all the other EU account took a small payment to check (it's a new account, so I only added enough funds for the £30).

Now I have restricted access to my dashboard.

When I log in, it opens up on a page titled "Invalid Charge Method". Below this is a button to view and update the charge method. When I click on this it says the page is not available. I have cleared cache, tried several browsers including incognito and the same things happens. Basically the system is not allowing me to update the payment information.

I managed to speak to Amazon .co.uk through a case I raised (with difficulty) I don't have access via the dashboard. They have told me that they cannot help as I need to update the card information. I have told them, that is the issue, I cannot get into the page to update the information.

I seem to be going round in circles and no one is helping me.

Please can someone help me?