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Recently I've noticed we're having more and more issues with Amazon selling more units than they are told is in stock. Does anyone else have this issue?! Any tips on how to stop it?! I'm getting tired of cancelling orders and getting bad reviews because Amazon decided to sell 12 units when there's only 10 available for example! Not happening on all lines, no specific routine for which items it's happening to either

Not something I was expecting but it seems this is happening.

Hi,

I’m hoping a moderator can help as I’ve been scammed and there seems to be no proper way to get the proof of delivery to the A-to-Z team.

A buyer in Sweden used two separate Amazon accounts to order the same item from me, around £400 each. Both were sent tracked to his home address, but they ended up being delivered to a local Co-op service point. I suspect he had them forwarded. He then waited until both parcels were there and collected them on the same day.

After that, he claimed the packages were empty and opened an A-to-Z claim. But here’s where it gets sneaky, he contacted me from one account, and opened the claim from the other. So when I asked Amazon to check the message history to see that he acknowledged receipt, there were no messages showing, because they were on the other account.

A few days later, he repeated the same thing with the second order, but this time Amazon denied the claim, and I believe the account may have been banned. So clearly something was flagged.

The issue now is that Amazon keeps upholding the first claim, even though I have clear proof of delivery showing the parcel was collected with signature. But there’s no way to attach this proof directly to the claims team.

I’ve done everything right, and I have evidence, but there’s no channel to send it to the right team. I simply can’t accept a £400 loss to a scam like this. I'm really trying to communicate with Amazon and resolve this properly, but there’s no clear way to do that, and I genuinely don’t want to go through the dispute resolution or legal route at all, but right now it feels like im not being given an option :/

Orders -

403-9259206-4273120 - This is the order in question that Amazon shouldnt have refunded.

402-4600318-4161160 - Amazon correctly denied this one.

Thanks,

@Seller_XUNeUuvrQDpgP

Hello,

We have been invited to sell on Amazon and to open an account on Amazon which we (painfully) did and finally passed KYC verification and then listed our product after a long battle as they were already in the amazon database. We are the official brand operator in the UK of our products.

and now that we are finally ready we get the following message :

"We are not accepting applications to sell: Other Health & Personal Care category in Used, Refurbished, Collectible condition(s). Other Human Ingestible products in New, Used, Refurbished, Collectible condition(s)"

and product are not restricted as we saw some old resellers offering them without any issues

can someone help ?

regards

@Seller_TSXM2A5nxWSuH @Seller_z3k8APxGfbQEK

Dear Amazon Seller Community,

We are facing an issue during the KYC verification process, where our Wise account is not being accepted, despite the fact that Wise is accepted as a deposit method on Amazon.

We submitted all required documents, but our verification was rejected without a clear explanation. We would appreciate insights from sellers or Amazon representatives regarding the possible reasons for this rejection and the best steps to resolve the issue.

- Has anyone else experienced this with Wise during KYC verification?

- What documents would Amazon require to validate a Wise account successfully?

- If Wise is an approved deposit method, why would it not be accepted for KYC verification?

Any guidance or shared experiences would be incredibly helpful. Looking forward to your advice!

Thank you,

Dear fellow sellers,

Pull up a chair. You’re going to want popcorn for this one.

Amazon just suspended our entire Belgium account over a single ASIN: B0C44266R5. The reason? According to Amazon, our dry, dual-tipped cotton swabs apparently contain the “medicinal ingredient: Povidone-iodine.”

Let me be crystal clear: these are DRY cotton swabs, individually wrapped, no liquid, no iodine, no magic potions, no wizardry. Just clean cotton on a stick. We even uploaded product photos to prove it. They’re about as medicinal as a Q-tip in your glove compartment.

Here’s the kicker—this ASIN was already flagged once, and then cleared and reinstated by Amazon back in September 2024. We provided evidence. They agreed it was compliant. Fast-forward to today, and bam—full account suspension. This, despite the ASIN never being sold, never linked to a violation, and now deleted entirely from our catalog.

We currently run over 600 active ASINs, do $500K+ monthly, employ 20 staff, and have zero history of violations. All of that is now frozen because the system linked “cotton swabs” with “iodine.” We’ve taken every proactive measure imaginable, yet here we are—penalized over a catalog mismatch.

If this can happen to a clean listing that’s never shipped a unit, it can happen to any of us.

We’re appealing directly and respectfully asking Amazon to reverse this enforcement and reinstate our account. In the meantime, if you've faced something similar—especially misclassification or catalog glitches—drop your story below. We need each other's support more than ever.

And if anyone from Amazon’s teams is listening: cotton swabs - iodine. Let’s fix this.

RockDealer

My account has been deactivated for nearly 2 months because of VAT address verification problems. Now all these problems have been fixed and yesterday I received the notifications that my information has passed verification and my account has been reactivated.

But it is 30 hours later and still my account is deactivated, my inventory is still stranded and disbursements held. I can only imagine that there is a technical problem which is preventing reactivation. There seems to be no way forward.

This is really urgent because my EU inventory (47,000 units) is scheduled for disposal next week and I have no way to receive it myself, so if that happens it will be the end of my business.

@Seller_gAhPNiLrkfTcr Please can you help me with this?

@Seller_DNQGSsdC7DccM @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_gAhPNiLrkfTcr@Seller_XUNeUuvrQDpgP @Seller_mIRnuhdx7l5sN @Seller_z3k8APxGfbQEK@Seller_TSXM2A5nxWSuH

Hello All,

We have recently received multiple negative feedback comments that are primarily related to issues beyond our control—such as delivery problems or customers ordering the wrong item. These issues do not reflect the quality of our service or the accuracy of our product listings.

As a result, this feedback is unfairly impacting our performance metrics and overall business reputation. We kindly request a review and removal of these feedback entries under Case ID: 11106136422, as they are not reflective of our service. Thanks