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Hello,

We have a large shipment of stock which has already been assigned barcodes/EANS, when creating the feed file I mistakenly entered the incorrect Brand Name "Wallace and Gromit", The correct Brand would be "Pokémon".

(we are not the brand owners of either of these brands, we just have permission to sell under them (Brand Approval))

These are new products so no sales, reviews or activity has been seen on the new ASIN's created. We have tried deleting the products and re-uploading with the correct data with no success. We have tried multiple times to resolve the case through the Amazon Support (Amazon Brand Registry Support) only to be told only to creating new EAN's for all the products is the only way.

I understand why Brand names are protected to stop abuse, but there are fresh ASIN's with zero activity, which are basically defunct / un-usable by anybody in the future anyway.....

Its frustrating to see when other posts on the subject show companies having their brands changed / hi-jacked, and a genuine mistake like this is unfixable..

Is there really no way to get Amazon to change the Brand allocated to this ASIN, or is it possible to even have Amazon delete the ASIN's entirely so we can re-uploaded our Feed file with the EAN'S and create new correct ones?

Any advice would be appreciated.

Regards

Currently I have to sign in and put OTP in around 15 times a day, is this normal??

Hi guys. just seeing what your opinions are on this.

we shipped an order out, customer messages us back to say they were not home. it was delivered to a safe place which was pictured in the tracking.

we asked them a question about it and they then put this reply

"You are clearly not reading what I send and you clearly don’t want to resolve this as a seller. I have no time to play silly games with you. Read what I have sent you and read it properly and you will see how I got the picture. This issue falls with you as you have chosen Royal Mail as the courier. If you don’t issue me a refund I will have no alternative but to leave an honest review of how you have failed to resolve this issue for a paying customer. I will also have to repost yours and my email replies so your customers can see what problems they will face trying to resolve the issue with you. Issue my refund now please as I haven’t got my items and I have done nothing but comply with you"

instantly from experience it looks like they are trying to have us over on this because you dont just do that . so the item has been delivered but i dont know what to do for the best. i think they have just decided to say they dont have it as they know they could easily get something for free.

interested on some thoughts

Honestly, all I ask is they actually read the case notes and look at attachments. Is that really too much to ask?

If anyone with any sort of clout at Amazon happens to be reading this, just spend 10 minutes reading some Support Cases, the replies from Amazon Support Staff are literally pointless.

This is just 1 example, I gave up.

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Hi

Can anyone help. On the 8th May our seller fulfilled orders were deactivated until we prove delivery of our recent orders. We have had a number of appeals rejected and account specialist are no help either. All of our postage is purchased through amazon buy postage, the items sent as large letters so posted through letter boxes but we do get delivery confirmation on most delivered items . I have provided everything asked of us in our appeal including purchase invoices to show we have stock, stock in FBA also, receipts for our amazon buy postage labels and a spreadsheet with order showing delivery confirmation if available provided by URLs from royal mail. Each appeal has been rejected asking for the info i have provided. We was told once recent orders have been confirmed as delivered they will reinstate our seller fulfilled orders but these orders are delivered and they have proof. After nearly 2 months without any cash flow and after providing all the info im not sure what i can do now.

Can anyone at amazon help and tell me where i have gone wrong?

Looking at my account several thousand £ has been given in refunds for products sold up to 18 months ago. When it was released that mineral oil was contained in the ingredients of some Jolly Rancher candy i immediately withdrew the stock units.

Under the Consumer Rights Act 2015, if a product is faulty, you have the right to a full refund within the first 30 days of purchase.

After 30 days:

If the issue is discovered after 30 days, but within the first six months, you are entitled to a repair or replacement, and if that is unsuccessful, a full refund.

Perishable goods:

For perishable goods, the 30-day limit may be shorter and based on how long the item would reasonably be expected to last.

Has anyone else found them in this same position... with perishable items

Hi,

Does anyone know how to turn off out of area location on Amazon so that we dont get any orders from specific areas

Hope someone can help?

I am trying to buy Amazon RM postage for a letter size greetings card and for some reason on one particular order it is only offering Evri drop off-which would cost more than the item!!

I have sold this item before and have always been able to select 2nd Class RM but for some reason it won't let me do it today, I have tried changing the sizes/weight but it is still only offering Evri?