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Seems the number of items purchased displayed on the listings has reset? My item usually displays “800+ sold in past month” now only showing ‘50+’ Does this happen every year, not a huge deal as it’s happened to all other competitors.

Sold Switch OLED

Customer opened return for "No longer needed".

Console arrived back today. It's a different console, with heavy scratches to the screen, battered box, personal information left on the console, the switch dock is covered in sticky residue, the dock door is missing and the FBA / FNSKU label is for a different seller which is actually for a "New" console. We sold it as "Used - Very New".

There are multiple pieces of evidence that this is an obvious fraudulent return.

What are my next steps? The return is still open.

Do I contact the customer? Do I send it back? Do I close the return?

I understand Amazon is likely just to grant this to the customer but I've never seen such a blatant fraudulent return which even has the customers personal information still logged into the console. We sent them a flawless console.

The last 2 weeks of my like have been so frustrating ...currently part of Seller Forfilled Prime

I have rtried to proactively claim excemptions for those orders i was unable to buy shipping on Amazon Buying Shipping as the only service offered was not appropraited for the customer opening times, weight or value of parcel - I was told I couldnt do that unless there was an issue - the issues is they have now put 2 days on all my PRMIE listing so sales dropped massively I would say this was an issues

This morning thought i would talk to someone to try to resolve issues ... logged case Amazon called me back , the agent started to tell me how to buy shipoing and didnt listen to what i was saying , he then out me on hold and after 5 mins discounted the call .... so I then tried online chat to then be told he couldnt do anything beacuse the previous agent had closed the case as resolved and that i needed to log another case ...

You need the patient of a saint ... i feeling like locking myself in a dark room and screaming

I see in USA the max box size one size has increase to the below-

Maximum length: 36.0 inches × 2.54 = 91.44 cm

Maximum width: 25.0 inches × 2.54 = 63.5 cm

Maximum height: 25.0 inches × 2.54 = 63.5 cm

https://sellercentral.amazon.com/help/hub/reference/G200141510#GRZ9LDQWFPXTRZ38

To confirm the same has not applied to UK/EU?

Hi everyone,

Is anyone else experiencing a widespread glitch with the “Bought in past month” figure across all listings?

As of yesterday, every single one of my ASINs is affected. Most of them typically show 1,000+ orders per month, but now they’re all displaying just “50+ bought in past month” — even though my actual order volume hasn’t dropped.

This seems to be a front-end display issue, but it’s concerning because that number adds social proof and trust for potential buyers. A sudden downgrade to “50+” across the board could seriously impact conversions.

I’ve raised a case with Seller Support, but so far no clear answers. Just wondering if others are seeing the same issue, and if anyone’s heard back from Amazon with confirmation that this is a known bug?

Appreciate any insights.

So Amazon have yet again deactivated one of our listings due to detected pricing errors

ASIN B005FOVIPC

When I look at the item It's Amazon themselves that are selling this and they are offering it at £2.90 with alleged free shipping.

Now Amazon don't charge themselves a fee unlike their selling partners (yeah right), so to match the offer or get even close to it we would be selling at below cost price and stumping up the shipping charge that even with basic Evri shipping is a few pence more than the selling price, so therefore at a big loss.

And the offer to anyone that wants to buy one of these off Amazon, Amazon are offering 'delivery in 6 to 7 months'.

So all in all they've taken this product off the market place as they've go no stock themselves and once again denied us the opportunity of selling these. I truly wonder if Amazon are just extracting the urine.

And I take it this is all legal and above board.

Any mods care to comment?

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_XUNeUuvrQDpgP

We own an Amazon store underneath one brand name. To save the hassle of having multiple Amazon pages per brand, we wanted to list another brand's products we own underneath the first.

I have managed to get the product listed - I had to provide signed evidence of our brands' association through the brands application bit, but now that iv finally got the products live - I am not allowed to ship them into FBA using the manufacturer barcode.

I've spoken with support agents, and I am repeatedly being told that 'After further investigation we have found that, ASIN: 123456 is restricted from using manufacturer barcodes.'

They can't seem to tell me why it's restricted - the item is a board game aimed at ages 10+. But no one can tell me why its restricted.

I don't want to send the product in under an Amazon label as it's additional cost in terms of admin and inconvenience our side - and It's never been a problem before using the manufacturer barcode. All I can think is that It's because I am selling a different brand? (despite the fact that we own that brand too and I have had approval to list the product!)

Can anyone offer any advice to get this fixed? I'm getting so fed up with all these hoops we have to jump through to get products on Amazon nowadays.

Sorry for the heading but why does not Feedback Manager consider 'scam' as obscene? It instantly rejected our removal request for a review wrongfully calling us 'scam' despite our in policy best efforts. Moreover, the human associate I contacted on support directed me to Feedback Manager again and again for its removal. Dear Forum Mods, can you please have a look at this?

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_j9Bd91CW3ZVpr

ORDER ID:206-2767417-6096345 CASE: 11326959692

This feedback meets multiple criteria for removal based on Amazon’s guidelines:

The buyer admits the issue was their own mistake ("my mistake I didn't notice"), which aligns with Amazon’s policy to remove feedback based on buyer error.

The comment includes accusations of a scam, which violates Amazon's guidelines on inappropriate or abusive content.

The complaint, which was written just 3 days after the order, is focused on shipping costs and cancellation timing, not the actual product or service quality. But they got the item at the lowest price compared to other sellers in a timely manner eventually.

We always ship orders promptly and provide tracking with DPD. The parcel was already dispatched when the cancellation request came in, which is consistent with Amazon’s handling expectations.

We kindly ask that you review and remove this feedback in accordance with the above

Thank you for your time and support.

(also thank you @Seller_6HXPDZ2n6YG3n )

Hi all,

I’m trying to disable Cross-Marketplace Settlements (CMS), also known as Negative Balance Adjustment. When one marketplace (e.g., UK) has a negative balance, Amazon pulls funds from another (e.g., DE) instead of charging the credit card on file.

This creates issues with VAT reconciliation and accounting across regions. I’d prefer each marketplace to be financially independent, with charges going to its own card.

Has anyone managed to opt out of this? Is escalation to a specific team required?

Any guidance is appreciated.

Thanks