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A buyer asked to return an item. Amazon have refunded them even though I have not received the item back.

When I appealed the decision they said the item had been received back which is a blatant lie. When you look at the evri tracking number it says: “We've got it. We've received your parcel at the ParcelShop and will be collecting it shortly”

Amazon have essentially washed their hands of it and as usual their useless seller support team refuse to engage properly and it is impossible to speak to anyone. Even if you do get through to someone they said they aren’t the right team to deal with it. Just a shocking company.

Evri are also very difficult to get hold of. I am trying to speak to someone but it is very difficult and I am waiting for a call back but not holding out much hope. Their phone lines and chat bots are no help.

It sounds like the package might be lost and I might need to try and claim the money lost back through evri, if I can ever speak to anyone. Or is it possible the buyer never sent the item back?

Regards

I have purchased the GTIN for my product from GS1 and completed the required details for a new listing. However, upon submission, I encountered error 5461, which prompted an additional dialogue screen for review submission. I proceeded to provide all necessary information, including images of my product, packaging, brand, and barcode.

Despite this, the seller approval application team rejected my submission, stating that the GTIN provided is not valid. I have thoroughly verified the GTIN through both the GS1 website and my GS1 account, confirming that it is active and correctly associated with my product. The response from Amazon lacks clarity, and I am unsure of the next steps required to resolve this issue.

Hi all,

I’m hoping someone else has come across this — I’m seeing repeated £2.50 “Carrier Delivery Label Adjustment” charges from Amazon on shipments sent via EVRi using Buy Shipping, where:

The item is under 1kg

I’ve entered valid dimensions and weight

The carrier-audited values match exactly

I’ve already been charged for the label (typically £3.00)

Example:

For one order, I declared the parcel as 45 × 35 × 16 cm, 1000g.

The actual item was much smaller (522g, 14 × 2.6 × 21 cm), but I over-declared to be safe.

Amazon charged £3.00 for the label — then later hit me with a £2.50 surcharge, citing “Carrier delivery label adjustment due to under-charged delivery label.”

This is now happening across dozens of orders, and after reviewing just a week’s data, I’m already seeing £500+ in unexplained extra charges.

It seems to happen specifically when using EVRi through Buy Shipping, and even when all the entered and audited data match.

Has anyone else experienced this?

I've raised a case with Amazon, but would love to hear from others before escalating.

Any experiences or advice appreciated.

Thanks,

Hi everyone,

This evening, we’ve been hit with hundreds of sudden charges on our account under the description:

"Carrier delivery label adjustment due to under-charged delivery label"

These adjustments are:

Hitting all at once with no prior notice

Going as far back as April 2025

All related to EVRi Seller Fulfilled Prime (SFP) shipments

Providing no clear breakdown or calculation of how the so-called "undercharge" was determined. All we can see is that its a duplicate charge to the original buy shipping charge.

This has caused massive billing disruptions and we're concerned it may be a system-wide issue or billing error. A few example order IDs show the same problem with duplicate or unexpected label charges retroactively applied.

We have raised this with both EVRi and Amazon support, but are still waiting for an explanation or fix.

Is anyone else seeing this?

Would appreciate hearing from other SFP sellers (especially those using EVRi) to understand if this is isolated or affecting others too.

Thanks in advance for any insight!

@Seller_mIRnuhdx7l5sN

hi we notice today over £300 was was missing from our account evri had taken made false claim and took so much money ecah parcel was no penny this time it was 3.17 please let me know if this has happen to you.

Last year I had an email saying I would be put on Amazon reserve policy, but I emailed and requested the extention to September 2025, which they did. Now this is coming a bit closer I wondered if it will happen or will we get the chance to extend it again? Will we get advance notice?

I keep getting these absolutely ridiculous "Suspected Intellectual Property Violation".

All the brands have absolutely nothing to do with my items.

Lego. Hasbro... etc all keep trying to say completely unrelated art prints and posters are somehow associated with them.

Anyone know why this could be happening? Is it just Amazon errors or is somebody making incorrect reports on purpose?

Any help or thoughts are greats appreciated.

I have my account for almost 2 years now but i never used it to sell anything but recently decided to start selling as my registered company. However, when i created my account i opened as an individual and now that i want to change from individual to privately owned business, i have no option to change it.

I spoke to help team many times and each of them gives me a different reason and different instructions to follow but none of them works. One of them told me to upgrade my selling plan from individual to professional selling which i did but it did not give me any extra features to change.

Hi fellow sellers,

I’m sharing this issue hoping to get some help, or at least bring attention to what feels like an endless loop with Seller Support.

We had raised a removal order (ID: 2504021RV5) for one of our ASINs (B07CJXFLQ7), which was enrolled under the Transparency program.

Here’s what happened:

a) We initiated a removal order-419 units, Amazon started dispatching the units (partially) to our return address. We received 231 units, most of them in badly damaged packaging & 12 units were missing in this package—which we documented & reported to Amazon

b) Amazon accepted it was FC mishandling & agreed it was their fault. So clearly, they acknowledged service failure from their end.

c) During this process, some units were still under FBA, queued for removal. But meanwhile, Amazon deactivated the ASIN citing it as a “prohibited product”.

Still, we followed all instructions, & one of our open cases about 12 missing units was accepted by their team. The case was even marked as "Transferred to Accounts" on 16 May 2025.

Since then, we have received nothing—no update, no reimbursement. Instead, we keep getting the same copy-paste response saying the ASIN is inactive or falls under prohibited product policy n hence is not eligible for reimbursement.

At this point, I don’t even want reimbursement—I just want to know where are my 12 missing units?

--> Amazon picked them, never delivered them, accepted their fault, & now says nothing can be done because the ASIN is inactive. Isn’t that unfair?

If a seller had made such mistakes with FBM, the customer would be refunded immediately, and our account would be penalized.

Refer to case ID-11079455682 , Then new Case was opened - ID-11130179412

I hope someone from Amazon or the community can guide me on how to escalate this or get a real investigation done—not a robotic script reply. Regards...ABee

@Julia_Amazon @Winston_Amazon @Simon_Amazon @Sarah_Amzn @Ezra_Amazon @Spencer_Amazon @Roberto_Amazon @Angie_Amazon