Have a return on the way back to me with the return reason "No reason given" with No further information.

Who is responsible for the return label cost. This doesn't seem to be covered in policy. Is it treated as a change of mind?

Has anyone else been in a situation where a customer returned a FBA item, that came back to Amazon unfullfillable, but the inventory hasnt been available for removed since January.

They are charging storage fees on it, as its a large coffee machine, yet don't knw where they have stored my inventory

order number 204-3849654-5052329

order value £396.75

So we had a customer initially contact us for a product that was late.. ( out of our hands, courier failed delivery) we got the typical. this is for my daughters birthday and its her only present , we offered that they could return it or refuse delivery. but beyond that nothing we could do

6 weeks later.. they come back and say that they have opened and destroyed and disposed of the box.. realised some screws missing. and that it was a returned item sold as new ( not true) due to damage made when attempts at assembly - they just damaged it trying to build it 6 weeks after their daughters birthday

They demanded a full refund. without return - after the return window

We offered replacement parts, but would not give them a refund - certainly not without a return.

They preceded to create an A-Z claim. saying they never received it.

Amazon granted it

We appealed this. showing the proof of delivery and the chat with the customer about the product they received

amazon granted them a refund

no way to appeal, so opened a support ticket to speak to a CS. that created an appeal.. and the CS stated they can not help if its in appeal.. but requesting help creates an appeal.. so how?

Amazon again granted a refund. "no further action necessary"

yes further action necessary -

attempted again to contact support.. again cannot help as - yuou guessed it contacting support opened another appeal. support said that they would escalate it to the mysterious unreachable a-z department

minutes later..

Granted. no further action required

What the actual??

The customer literally talks about having the item. and we have photographic proof of delivery. we went above what was necessary. but amazon just gives things away for free

are amazon part of some giant fraud rackett?? or do they just like giving people free stuff and charging sellers?

I’m a brand owner, and I’m trying to relist a product that was previously deleted, but now Amazon is blocking me from reusing the same SKU and GS1-assigned barcode?

Amazon support are refusing to help as the listing is “tombstoned” - whatever that means... It no longer appears in my active inventory, but I can’t recreate or relist it using the same identifiers. Every time I try, I get an error that I cant use the same SKU.

I own the trademark associated with the brand

I am the original brand and content owner

I purchased my barcodes directly from GS1

The SKU and barcode are already printed on thousands of units

I’ve reached out to Brand Registry support about 10 times requesting a full reset of the catalog data tied to this product, but its never taken seriously and they basically say: "the system says no, sorry". I’m hoping someone here, moderator or experienced seller, has insight on getting Amazon to clear or disassociate the existing listing so I can relist properly.

I cannot change the SKU or barcode due to packaging constraints

All I need is for Amazon to reset its catalog metadata, why cant they do this??

Has anyone dealt with this and gotten a resolution?