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Hi i am new seller and i have my first 3 orders pending i did the verify payment but they still not been sent not sure what to do?. Thanks

I recently had my FBM listings suspended due to a low Valid Tracking Rate.

I have submitted an appeal, and have the listings reinstated, and I have been told my items are classified as exempt from the VTR metrics, but I have to select a specific shipping method when dispatching my orders.

But nobody can tell me exactly which shipping methods I need select? My items are not sent tracked, due to the low value (usually between 3-6GBP).

Anyone have any idea what method I need to select to ensure the orders are correctly marked as exempt?

Thanks.

I sold two items in early June. Despite numerous requests and support conversations including being lied to and conversations terminated I still cannot get paid. Everything is verified. I asked for address details so I can send a letter before action. They refused. I am a small business and cannot cope with cash flow like this. The goods have been shipped, no issues, over 30 days. Can anyone help?

我们已经注册并在亚马逊备案多年的品牌，忽然被人恶意注册了其他类目。并向我们索要20多万。我们向亚马逊提出了申诉，亚马逊一直说被提交到了法律团队，让我们等待，但是已经过去一个多月了，申诉一直在审核中。我们尝试多次联系亚马逊电话团队，每次都说帮我催下，如果十天后还没有结果，就再次打电话给他们。我已经打了四次，依然让我等待。我的账户已经停用四十多天了，怎么办？真的很着急。

Hi everyone,

I’m currently going through the KYC verification process for my Amazon UK seller account. The first time I submitted my address verification document, it was unfortunately rejected due to incorrect information (my mistake).

I then received an email from Amazon’s verification team asking me to upload a new, valid address proof document. However, when I went to upload the correct file and clicked “Save and Submit,” the system instantly showed an error saying the document is invalid – before even checking the file contents.

I’ve double-checked:

• The file is in PDF format (also tried JPG)

• It’s under the file size limit

• No special characters in the file name

• No sensitive edits or alterations

This makes me wonder – is this a system bug? Or is the document upload portal already locked after the first rejection?

Has anyone encountered this before? Is there a way to request a new upload link or contact the KYC support team directly for reset?

Any advice would be much appreciated!

Thanks in advance.

I am selling toys and I have noticed a significant decrease of sales through Amazon last months (around 30-50% in comparsion with same period of last year). I am doing the same things like in the past (checking the supplies, prices, etc), also I have a positive account health.

Have you notices same problems, or is this a common sign of any sales in Amazon, or were there some changes in the system or new rules?? Dont you know what could be the reason?

I know there have been numerous discussions on these subjects but I think it is worthwhile to clarify the current position.

This morning I have tried to list a book publitshed by Thomas Nelson & sons. Amazon say I need permission to sell this "brand" . The requirements for this permission are quite beyond the normal second hand bookseller.

Also I tried several weeks ago to list several books without ISBNs. I have gone through the very long rigmarole of applying for GTIN exemption. I never heard back from Amazon on any of these applications.

Am I safe in assuming it is now impossible to sell books on Amazon in these 2 scenarios?

Hi all, I need help on some help on how can i put item on here with unbranded item without getting any issue on amazon algorithm on brand or another issue.?

Need some help with this.

I ask AMAZON "PLEASE DO NOT ASK ME TO ANSWER VIA A "NON-REPLY" EMAIL THAT YOU SEND" Ignored

OR ANSWER YOU THROUGH NORMAL SELLER CENTRAL AS ALTHOUGH I CAN LOG IN...... I CANNOT ACCESS THAT PART OF SELLER CENTRAL. Ignored

This has been the case since 17 dec 2024 since when I have sent letter/affidavits witnessed by notary public at a cost of £90.00 to Amazon Seattle and Amazon London. Ignored

Notaries are appointed by the Court of Faculties of the Archbishop of Canterbury and are subject to regulation by the Master of the Faculties. I am amazed that even this was ignored.

I have been seeing since 17 Dec 2024: You do not have access to the global snapshot card - you may need to check your permissions for visibility.

I have a very difficult situation that has arisen with my Amazon Seller account, and the normal help channels are not able to help saying they don't recognise my email address, which incidentally they have just sent to.

I have received answers that were not helpful at all and not relevant, and just the same copy and paste answer over and over again.

And I cannot answer except to open another case because of the restriction.

I only partially have access to my 6 year old seller account. This seems to be because I am no longer the user in the user permissions area, and there is no history of any other users in that area too? I cannot imagine what has happened here.

AMAZON are still selling my FBA Items and from the emails I am getting every time an FBA items is sold AMAZON owe me about £1,800 which has never been paid to my banks account. They also still have about £1,600s worth of FBA stock.

THE ACCOUNT SAYS HEALTHY

I have never had any problems like this before and the account health is perfect because everything goes by fulfilment by Amazon. Nor have I had any email notifications that anything is wrong.

Please help I am 82 years old and my wife and I still having to work at our small picture manufacturing business. So as you can imagine, this is quite important to us.

Best Regards and thanks in advance