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Hi all,

I’m hoping someone else has come across this — I’m seeing repeated £2.50 “Carrier Delivery Label Adjustment” charges from Amazon on shipments sent via EVRi using Buy Shipping, where:

The item is under 1kg

I’ve entered valid dimensions and weight

The carrier-audited values match exactly

I’ve already been charged for the label (typically £3.00)

Example:

For one order, I declared the parcel as 45 × 35 × 16 cm, 1000g.

The actual item was much smaller (522g, 14 × 2.6 × 21 cm), but I over-declared to be safe.

Amazon charged £3.00 for the label — then later hit me with a £2.50 surcharge, citing “Carrier delivery label adjustment due to under-charged delivery label.”

This is now happening across dozens of orders, and after reviewing just a week’s data, I’m already seeing £500+ in unexplained extra charges.

It seems to happen specifically when using EVRi through Buy Shipping, and even when all the entered and audited data match.

Has anyone else experienced this?

I've raised a case with Amazon, but would love to hear from others before escalating.

Any experiences or advice appreciated.

Thanks,

Hi All,

A customer has contacted me this morning to advise their parcel from April did not arrive, i have gone on to their order to reprint the delivery label so i can check the tracking and there is no option to re print it? i have checked orders from this week and i am able to reprint the label, but on orders a few months old.. the option has been removed? any help would be fantastic thanks.. i dispatch orders myself via MFN

Has anyone else been in a situation where a customer returned a FBA item, that came back to Amazon unfullfillable, but the inventory hasnt been available for removed since January.

They are charging storage fees on it, as its a large coffee machine, yet don't knw where they have stored my inventory

hi we notice today over £300 was was missing from our account evri had taken made false claim and took so much money ecah parcel was no penny this time it was 3.17 please let me know if this has happen to you.

Dear Amazon

The information DOES show all the information neededEvery time I send your the require info you say it is no good, I have opened new bank accounts even and sent 3 different accounts and all you say are not able to verify I am in need of some help please

as my account is deactivated I have limited access to help on amazon

I'm trying to understand how this is calculated and at what point these numbers are actually updated?

Will give you example - on 19th of May we sent 180 cubic feet worth of goods to Amazon FBA. On that day, prior to creating that shipment, our number for Average Daily Shipped volume was 7.54, average daily inventory 1480.

Shipment was delivered on 20th, all items checked in on 21st.

Today Average Daily Shipped volume changed to 7.7

But it should have increased to about 9.52, no?

If we Shipped 180 cubic feet of goods, this is (180/13)/7 = 1.98 average daily volume over 13 weeks. So should be 7.54 plus 1.98?

I also fail to notice when exactly that number is being updated - when we create shipment? When it gets delivered? When goods are checked in? Or when shipment status changes to closed?

Changed my account to a sole trader as had problems linking the limited business bank account.

Thought id sent all correct document to amazon ie UTR for me as a person to do this.

Amazon have deactivated my selling account as it did not pass verification

Now I am having no help on how to reactivate my account

I have tried several times to link my bank account for payments and none of the banks accounts in my name work.

The help option in amazon does not give me the required option to solve my problem in reactivating my account

So a created a new amazon selling account and that was closed too as you can't have 2 accounts and have been told to sort out my first account to get it reactivated by an agent in person on telephone

BUT HOW DO I DO THIS ?? Its impossible to get any help of feedback

Hi @Sakura_Amazon_ @Sarah_Amzn @Julia_Amzn — we need help with a feedback issue.

Case ID: 11141343162

Order ID: 205-3308678-6025940

Apply for re-review of order #205-3308678-6025940 negative feedback (involving product reviews + full refund)

Dear Amazon seller support team,

We have again applied for negative feedback from order #205-3308678-6025940 because the feedback part involves product reviews and we have a full refund, in line with Amazon's feedback removal policy. The specific reasons are as follows:

First of all, the feedback content includes product reviews, not just service issues

The customer feedback mentioned that "black tennis skirt is missing", which is a description of the product itself (out of stock/not received), rather than a simple service evaluation.

According to Amazon's Buyer Feedback Policy Article 5.2.3:

"When the feedback content is mainly aimed at the product rather than the seller's service, the seller can apply for removal. When the evaluation focuses on the product's characteristics, availability, or the product itself, it should be submitted through the product evaluation system rather than the seller's feedback system."

And we have a full refund and the problem has been completely resolved

According to item 3.1.7 of the "Seller Feedback Removal Guide":

"When the seller has provided a full refund and resolved customer complaints, the relevant negative feedback no longer reflects the current transaction status and can be removed as obsolete information."

We have refunded 100% in full as required by our customers (see attachment for refund vouchers), which complies with Amazon's principle of "remove feedback after problem solving". However, customer feedback did not mention the facts of the refund, which resulted in incomplete content and could mislead other buyers.

Finally, this feedback does not objectively reflect the overall transaction experience

After discovering logistics problems, we actively contacted the customer and provided a 40% refund compensation (the customer did not accept it). Finally, the full refund was made as required by the customer, but our active handling was not reflected in the feedback and did not meet Amazon's "fair evaluation" requirements.

According to Section 4.5 of the Feedback Abuse Policy:

"The buyer submits inaccurate or misleading feedback knowing that the problem has been resolved may constitute a misuse of feedback."

The Amazon team is asked to re-examine and remove this feedback to ensure fairness of the evaluation system.

Attachment provides:

Full refund record

Communication records with customers

Sincerely,

Longbao

Hi everyone,

This evening, we’ve been hit with hundreds of sudden charges on our account under the description:

"Carrier delivery label adjustment due to under-charged delivery label"

These adjustments are:

Hitting all at once with no prior notice

Going as far back as April 2025

All related to EVRi Seller Fulfilled Prime (SFP) shipments

Providing no clear breakdown or calculation of how the so-called "undercharge" was determined. All we can see is that its a duplicate charge to the original buy shipping charge.

This has caused massive billing disruptions and we're concerned it may be a system-wide issue or billing error. A few example order IDs show the same problem with duplicate or unexpected label charges retroactively applied.

We have raised this with both EVRi and Amazon support, but are still waiting for an explanation or fix.

Is anyone else seeing this?

Would appreciate hearing from other SFP sellers (especially those using EVRi) to understand if this is isolated or affecting others too.

Thanks in advance for any insight!

@Seller_mIRnuhdx7l5sN