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I currently have an active Amazon USA seller account registered under my Pakistani company. I want to expand my business to Amazon UK.

I have a few questions:

1. Do I need to create a UK Limited company to sell on Amazon UK?

2. Can I continue using my existing Pakistani company’s registration for Amazon UK, or are there any restrictions?

3. What are the key compliance and tax requirements I should be aware of (like VAT, EORI, etc.)?

4. Any recommendations or best practices for Pakistani sellers expanding to Amazon UK would be appreciated!

Your guidance would be appreciated!

I am starting the process of selling from the UK to Republic of Ireland and I would like the set up so that the Irish customer pays me for the goods, carriage to Ireland and Insurance and then is responsible for paying the Irish VAT and any customs duty themselves. Has anyone achieved this as I do not want to be registered for VAT in every EU country or indeed sign up to the IOSS scheme. Currently, my set up looks like it will take the UK products I have remove the UK VAT rate then before listing in Ireland apply a Euro Exchange Rate and then an Irish VAT rate.

I'm genuinely struggling to understand why Amazon continues to send buyers messages stating, "We're sorry, but your package is late," even when we dispatch on time and upload valid tracking information.

In a recent case, we shipped promptly, provided accurate tracking, and yet Amazon still notified the buyer that their order was delayed. This not only causes unnecessary concern for the customer but also damages our reputation through no fault of our own.

To make matters worse, we’ve already lost an A-to-Z claim where the automated system failed to correctly recognise the tracking details. Our Valid Tracking Rate (VTR) is 100%, yet these issues persist.

Why are sellers being penalised due to delays or scan issues on the carrier’s end—something completely out of our control? We’re doing everything right, but the system seems to be working against us, and it’s both demoralising and damaging.

Would appreciate any insight or shared experiences from other sellers dealing with the same.

I have sent a pallet in to LBA4 which is showing as receiving just 8 out of 304 units on board. Now the FC can't find the remainder of the 350kg pallet

Around the same time I sent a small box into LBA4 - which is showing as missing 8 units - the same ASIN showing as the 8 received on the pallet.

I'm no Einstein but it looks to me like the FC has marked the 8 units as received from the wrong shipment.

I suspect they are now searching for a pallet which they think has started to be unpacked - but actually the pallet has not been touched and is probably sitting with a pile of other 'mislabelled/misplaced' pallets at LBA4

Could an AMZ mod please help out - Seller Support just can't get their head around the fact a mistake might have been made at their end

This could help with the current backlog at LBA4 which I understand is pretty backed up

Case ID 11201218842

@Seller_mIRnuhdx7l5sN @Seller_ZyGdB49sb7An4 @Seller_Udi0JNbTrsmUV

Hi everyone,

I’m hoping someone can clarify this for me. I currently use Royal Mail 24 and Royal Mail 48 services to fulfill my Amazon orders. As you know, these aren’t fully tracked services, but they do provide delivery confirmation when the parcel is delivered (a barcode scan at delivery).

My question is — if I dispatch an order using Royal Mail 24/48 with delivery confirmation, and later a customer opens an A-Z Guarantee claim saying the item wasn’t received, how is this handled by Amazon’s system?

Since the decision process is largely automated (AI-based, not human-reviewed initially), and these services aren’t classed as ‘tracked’, would the AI still side with the customer even if I can provide the delivery confirmation scan?

Would appreciate hearing from other sellers who’ve been in this situation — or if there’s an official Amazon position on using services like Royal Mail 24/48 for fulfilling orders and how it affects A-Z claims.

Thanks in advance for any advice!

Hi everyone, I’m currently facing an issue with my account registration and could really use some guidance.

During the registration process, I mistakenly entered my EIN in the Company Registration Number field. Unfortunately, the field became uneditable (greyed out) after submission, so I haven’t been able to correct it.

Because of this mismatch with my official documents, my account has been deactivated, and my reactivation request was rejected.

I've reached out to support multiple times, but each time I get the same generic response within seconds: “Submit an appeal.” It doesn’t address the issue of the uneditable field, and I’m stuck in a loop without being able to fix the core problem.

Has anyone experienced this or know how I can get the field unlocked or reset so I can enter the correct info and properly verify my account?

Any help would be greatly appreciated!

Hello, last week we had this charge for the first time ever: Payment_retraction_items .

We cannot track where it came form and what is it for?

Anyone else having this issue?

I received a negative feedback on a football cake topper, with the customer claiming I sent the wrong colour. However, the customer selected red when placing the order, and I’ve confirmed that we did indeed send a red topper as requested.

The topper includes a team name, and the customer had entered "Derby County." They are now saying the topper should have been black, as that is the team’s official colour. However, there was no mention of this in the order notes—only the team name and a red colour selection.

I feel this isn’t my fault, as I strictly followed the customer’s instructions. Do you have any suggestions on how best to handle this or what action I should take regarding the feedback?

Order 205-1729008-9231501

Dear Amazon Support Team, @Seller_hnDMgUKxMh1V4 @Seller_Huz6FT08OxHAR

I hope this message finds you well. I am writing to formally request to escalate a delivery dispute related Order 205-1729008-9231501.The order in question was shipped via ParcelForce on June 10th, 2025, and the tracking information confirms that it was delivered on June 11th, 2025, at 13:17 to Mr. E. Heath The proof of delivery indicates that a male received the package. However, the customer has claimed that the item was not received. In response, I provided the customer with the proof of delivery and reached out to ParcelForce for further investigation.This morning, ParcelForce confirmed via email which has been shared with Mr. Elliott that their driver returned to the delivery location and took a photograph of the correct door, which corresponds with the proof of delivery. They have verified through GPS tracking and the revisit that the package was indeed delivered correctly.Furthermore, I learned from ParcelForce that they attempted to contact the buyer, who was uncooperative and acted suspiciously, even ignoring requests for his full name. Given these concerning circumstances, I strongly suspect that the buyer may be attempting to deceive us.I kindly request that Amazon conduct a thorough investigation into this matter, particularly regarding the buyer's account activity. I have attached the photo taken by the driver today, which confirms delivery to the correct address.I am struggling to understand how a refund could be issued to the customer when there is substantial evidence supporting the delivery. I appreciate your attention to this matter and trust that a fair decision will be made.Thank you for your assistance.Best regards