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My Fulfilled by Merchant account is enrolled for seller pre-paid returns labels, but customers aren't being offered pre-paid returns labels. How can I fix this? Thanks.

can you give me some advice about my listing

We use FBA to sell...when a customer returns a product, sometimes Amazon deem the item unsellable.

We have set "return" (back to us - the seller) for such instances....our FBA settings have been set this way for many years.

However last month Amazon disposed of about 10 items (which had they been returned to us could have been inspected and sold off as B Stock with a percentage off) ...when we disputed...all we get is "you were notified ...and check your associated FBA settings"

Well...

1. We weren't notified &

2. Our settings haven't change din over 10 years!

Anyone else experienced this?

Hello,

I have been hearing that the saving shown below only applies when your items are FULLY received

For me, this rarely happens, there is always a short count somehow - i check very thoroughly and have systems in place to ensure the count

Is it true that the saving only applies if the shipment is received in absolute full with zero descrepencies?

In which case, would it be a better strategy to send in smaller volumes of items such that you reduce the chance of a miscount

For example if you have 1000 units to send, you would send 10 shipments of 100 items rather than 1 shipment of 1000 items incase one thing was found wrong and the whole 1000 items don't benefit from any savings?

Many thanks

Customer ordered a power bank, power bank and retail box has production serial number e.g. if produced in June 2025

Customer initially reported receiving a damaged item, amazon gave them full refund instantly, we contacted customer and asked what is the issue then customer sent us photo, claiming we shipped them used unit, which is 100% wrong, fake attempt, provided us an image of an old, used device which is impossible as we do not sell used nor stock any used power banks, all come factory sealed and once seal is broken you cannot seal these back the same way.

We Responded, denying that its fraudulent claim: we shipped 100% factory-sealed, brand-new unit. Image provided is not our stock. ( like we see in movies if we can get a search warrant of customer home via police search lol, i am 1000% confident customer will be found using both devices or at least our new device will be in their possession.)

When we denied, as we are company and not selling any used products anyway, customer left negative feedback trying to prove they are right and we are wrong, claiming used product received. Its not about giving refund and resolving the issue, its fraud and deception case which we will not accept and take the blame on us as we have shipped customer 100% factory sealed product.

We Replied customer, stating: "We fully deny your claim, as we delivered a brand-new sealed box. We leave this with Amazon's investigation team, but as a business, we cannot accept such claims; these are highly damaging for small businesses and cannot be continued." Advised customer that product has 2025 june production serial number printed underneath, and the product pic they shared is not our stock, not sold by us, not purchased from us, not ours at all.

We then filed Amazon T-safe claim which obviously has been denied, yet customer’s claim persists. Sadly its not the first time we’ve faced such issues on amazon; we know the customer’s tactic, but fear Amazon may favor them, leaving us unsupported.

Today we have received a policy warning that we have used inappropriate language to customer and our account could be deactivated!!!! but its the customer who is making a false claim.

Could anyone advise, how do we resolve this fake claim case effectively, protect our business, and remove the negative feedback? Amazon’s lack of support is frustrating. We have already requested feedback removal which also has been denied. We have tried all options but hitting the wall at the moment!

Just to confirm, customer has not returned the so called used item, we have not received anything back from the customer. It was sold by us on FBM but prime customer.

OID: 204-6627021-3688351

Hi everyone,

Recently, I’ve noticed that some of our FBA units go missing, and the reimbursements we get from Amazon are below our actual cost.

Has anyone else experienced this?

How did you handle it?

Thanks!

skzaheen@amazon.com is this a real amazon representative

Please can sometime tell me how to access and customise dates ranges for the Daily Inventory History. This option seems to have disappeared as an option in seller central Europe. I can access Inventory reports, customise the columns but cannot customise the date ranges?

I recently requested a remeasure request as I had noticed to listings have an FBA Fee attached to them of £2.42 + VAT. I got a response that the enquiry had not resulted in any refund but now the FBA fee has been lowered to £1.46 + VAT on both listings (this is the correct fee as they are just a single eyeliner in each.

I responded to the case explaining that the fee had infact changed and I am due a decent sizxe refund but again I got a response that no refund is due?

Has anyone else gone through similar to help with next course of action please? This isnt something I have ever gone through before, Ive just always had an automatic refund following the re-measure.

Case IDs 11364677242 and 11364740882 incase anyone from amazon themselves read this