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Friends, Amazon recently released new requirements for EN 131 drop tests for the products we sell. However, Amazon itself did not provide any specific laboratories that can conduct this test. We tried searching and found a few, but they don’t even respond.

Does anyone have any recommendations for a laboratory that can perform this test against EN 131 standard?

Any help would be appreciated!

@Seller_z3k8APxGfbQEK @Seller_XUNeUuvrQDpgP @Seller_hnDMgUKxMh1V4

in the past two we have had numerous amount of refunds where Amazon is refunding customers as item described. It’s easy not described and not return the item we have not even received the items back. We have had so much loss on these orders below they are just constantly pouring in. Can somebody have a look and refund us back? This is absolutely pathetic now if Amazon will keep refunding customers.

202-1105953-3469949

206-4274496-2009936

026-3192847-4413901

206-4406710-3962714

026-7483046-1319529

204-5143966-4547546

204-9667041-0297133

203-8150612-8932348

202-9140930-3420305

206-1864117-5631516

206-2383566-2728355

205-0970388-9695545

205-4942294-1505945

202-1351660-2789157

206-9426122-1708349

205-2604370-5969166

203-5676869-7153962

206-6406969-7953168

026-6818770-1469965

206-0802355-7365940

206-6540180-5537906

204-7389654-2958724

This is more of a rant, but my Preventable Contact Rate and Buyer Dissatisfaction Rate are skyrocketing.

This is because of Amazon's "Your item may be lost" emails.

These emails encourage people who did recieve the items to get in touch to try and get a freebie, increasing my Preventable Contact Rate. And when I show them the proof that the items were delivered, they mark the conversation as "Not resolved" which goes against the Buyer Dissatisfaction Rate. Please note that none pursue it once presented with the evidence.

I'd tag a mod, but is there any point?

EDIT: And to add salt to the wound, I've just had an Item Not Received claim from two and a half years ago, on which I'm certain to lose an A-Z.

If a mod does see this, Order 203-5822312-2813944 shipped 24-Sep-2023 16:05 GMT.

Has anyone else noticed the brand names on their listings changing over the last 2 weeks? It started off with a couple of listings being rebranded Erkic, then yesterday it was 76 of my listiings rebranded Erkic, several rebranded GONDMAX and today some of the listings that had been rebranded Erkic had changed to PIROIT overnight. I am the only seller on the listings, so no one else is selling the items. The only common denominator is all the listings have positive feedback on them and I have several thousand listings with no feedback whatsoever, so that is not a coincidence. When I click on the 3 new brand names Erkic, Gondmax and Piroit, they are a collection of listings from hundreds of different sellers from alcohol to t-shirts and everything in between. Have I missed something that everyone else knew about or is it just the bots experimenting? It wouldn't make much difference if it wasn't for the fact I can no longer edit some of my own listings despite being the manufacturer and the only seller? Is anyone else noticing their brand names changing?

I have been trying to submit the promotion repeatedly for more than 2 weeks, but I always get the same error. How can I solve this problem?

I've provided Amazon with a valid invoice from Notino for the purchase of 10 units. I know many others who have used them to ungate before. However I've been declined about 10 times in a row. I've even show in person product photos and bank statements but still declined. What else can I even do??

I opened multiple tickets, each time the support agent said the product title will be changed in 48 hours. It never happens.

Also, they expect me to check again after 48 hours ( as if I have nothing better to do) and then I can only reply to the ticket for 96 hours after that it gets forever closed.

10954497282

Seller support resolved my issue at the first attempt. Amazing!

Seller support resolved my issue at the first attempt. Amazing!

April Fools!

(sorry)

Hi

I need some help with this, I have a lot of money on hold and have gone through verification. But received this email

Hello,

We've completed our investigation and carefully reviewed the information that you submitted. Based on this review, we've determined that you're using your account to engage in deceptive, fraudulent, or illegal activity. Falsifying or misrepresenting your identity or activity in our store and trying to circumvent or abuse our systems violates Amazon's policies. As a result, we're withholding the funds in your account.

How do I resolve this issue