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I have participated in LD and BD, but Amazon is currently slow to list. there is a lot of FC transfer and Reserved? What should we do in this situation?

Hello, @Seller_XUNeUuvrQDpgP

I am saddened to say that our shop has recently experienced a loss of buy box for all ASIN in the shop, and I hope you can help with a complaint to resolve it!

Let me begin by stating that we are fully entitled to use the shopping cart.

1. our account is in good health and our shop scores are high, 2. customer reviews and feedback on our products and shop are excellent and our shop and product scores are high, 3. we use FBA for shipping, 4. our products are reasonably priced and we have not had any significant price increases 5. we are professional seller

I think I have the qualification to get a shopping cart, but I have lost the Featured Offer (buy box) all of my products(ASIN), please help me to solve this problem, thanks.

Here's the ASIN of our shop's lost buy box:

B0DN1X15LG

B0DN1VXYY9

B0DN1T8CXM

Your prompt attention to this matter is greatly appreciated, and we earnestly hope for a swift resolution to this pressing issue. Thank you for your understanding and support in ensuring the seamless operation of our business on the platform.

Warm regards,

@Seller_XUNeUuvrQDpgP

Hello

I created an LTD in UK in April 2024. However, I do not meet the criteria for a UK establishment. My annual expected turnover is less than 85k. Should I declare VAT exemption or not.

discussion.from earlier this year you can walk into a post office and buy tracked postage.

It is good value but when I queried with Cs why the option was not there it aid I was not registered for this option I use a franking machine for my other platforms and do now send the occasional purchased at post office tracked for slightly higher value but need to buy from amazon to meet vtr?

Anyone in this position or overcome it.

Has anyone encountered a customer who received an empty package for an FBA order?

Amazon also approved his refund request.

I also can’t see any return information.

Now I not only lost the goods, but also lost the money.

Why does this happen to FBA orders? Is there no one who can handle it?

i had a phone call from seller support staff and he was trying to bully me into changing the COO info. I feel overwhelmed and i just want to close all my european stores.

i contacted seller support and they don't have a clue.

does anyone know how i can do this please

the way he was behaving on the phone made me sick, i couldn't understand his strong french accent. He was repeating himself and was speaking so fast. He wouldn't let me speak. He was acting like a bully tbh. Im almost 50 years old and the guy who phoned me sounded like a kid. I asked to speak to his manager and he laughed and said i can't. Then he just hung up the phone.

I think I have got proof that Amazon are cheating/fixing the shipping system!

Until this morning I was shipping PRIME with Evri. Due to ongoing issues with Evri, I have taken PRIME off. (Still using Evri).

Same item on PRIME will arrive tomorrow........using the SAME shipping medthod but item not listed as PRIME.......Delivery shows as Saturday 30th - Tuesday 2nd......seriously! (dates shown to buyer- as we all know this makes a huge differnce to them buying/not buying)

No matter the options/setting used the earliest I can show on a listing is Saturday 30th even if the ONLY option is NEXT day delivery....I think this shows that Amazon are cheating the shipping settings and strongly believe this may be unlawful......

maybe some can correct me on this?

Hello Everyone,

Recently sold a PS5 pro, was sent special delivery, with signature, GPS location, photo, and weight confirmation. Customer claimed empty parcel, even though the images showed no seals broken, and got refunded by Amazon through A-Z Claim (bought shipping label from Amazon, no extra protection, what so ever).

Of course, challenged the claim, and awaiting an outcome, but wanted to ask, claiming through royal mail, what would be the best way to go about it?

Cheers

BUYER CHANGED DELIVERY ADDRESS DIRECTLY WITH COURIER AND THEN COLLECTED THE PRODUCT AFTER HE HAD FILED AN A-Z CLAIM AND RECEIVED HIS REFUND. PLEASE HELP

Hi,

Can anyone help with this issue.

The customer Changed the Delivery address to a local pick up point directly with the carrier and then filed an A-Z claim and amazon notified me of the A-Z in the evening and by the next morning they had refunded it. At which point the customer collected the parcel and there is proof which I have sent to Amazon but they have disregarded and said it was refunded because the item was not delivered to his home address but this is not in my control especially when it was being delivered to Italy, I cannot stop a parcel being delivered to a local pickup if the customer changes it.

For Amazon Customer Services, this is my 3rd time posting. The case info is below which i have sent but still waiting for you to reply:

the order number is 407-1146804-3656350.

I can't see a case ID on the email from the A-Z team but the reason for refusal of my appeal was as follows:

Why was my appeal denied?

We have reviewed all available information and determined you did not fulfill the order to address we have on file. All orders must be shipped to the address provided by Amazon

I have since raised this with customer service as the A-Z claim was raised a 9pm GMT and the claim was granted 6am the next day giving me less than 24hrs to respond which is very unreasonable and not right.

The case log in relation to this is: 10151465082 which is still unanswered and showing as transferred but nobody has resolved this since 29th August 2024