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This is becoming a joke now at this stage, 4 orders this week have either been lost or just not delivered when buying shipping labels from Amazon buy Shipping. I know it is a Royal Mail problem, but it never happens when I buy my postage directly through Click and Drop. Then again if I do that I get penalised on account health. Going round in circles and losing orders every week now at this stage. I post personalised greeting cards A5 using 2nd class with Amazon buy shipping and they insist on buying it through them or my ODR is affected. I have tried to speak with chat support and you all know how that goes, reading from a screen and passing the buck to Royal Mail as per usual. Why can't we just buy direct from Click and Drop??? and not have our account health affected. Disgraceful in my opinion.

Hi Amazon

We list two new pressure-reducing toys with magnets in May this year, but during the delivery period (no sales), our products were subject to product safety random inspections and reviews. Please check Case ID: 11236214092; 11216575702.

In June, our inventory arrived at Amazon warehouse, but the product details page was deleted. We provided the required documents as required. On July 2 and July 3, we received a notification from the product safety team that we had passed the product safety review and informed our products that we would recover. However, almost a week has passed. Although our product details page has been restored, a large part of our new product inventory is still in unsold (defective products), and our product inventory has not been restored!

It has been almost a week now, and the relevant team has not responded! This has seriously affected our sales business. Please help us process it as soon as possible and restore our inventory!

Thanks!

@Seller_XUNeUuvrQDpgP@Seller_z3k8APxGfbQEK@Seller_DNQGSsdC7DccM@Seller_mIRnuhdx7l5sN@Seller_TSXM2A5nxWSuH

Hi Everybody,

A customer ordered the wrong product according to the following messaged received via Amazon customer support:

"Reason for contact: Hello, the customer would like to return this item for a refund as he ordered wrong item and he doesn't want to pay a return postage. Please help the customer with a prepaid return label as fast as possible so that he can return it for a refund. Thank you so much."

The order was fulfilled by merchant (not FBA or Seller Fulfilled Prime)

The customer then opens an A-Z using the reason "not correct description" which contradicts the earlier message.

We comment on the A-Z case stating the customer has selected the wrong reason in an attempt to avoid paying return charges.

A-Z claim is granted.

We appeal and the appeal is reject stating "You did not provide a valid prepaid return address to the buyer."

I have checked the listing and it does not say "Free Returns" which to my understanding is correct for a fulfilled by merchant offer.

Am I missing something here or has something changed with the returns policy. Do we still have to offer a prepaid returns label for a change of mind/buyer remorse order. It is an oversized item (not heavy and bulky) but nonetheless expensive to return.

TIA,Steven

I am selling toys and I have noticed a significant decrease of sales through Amazon last months (around 30-50% in comparsion with same period of last year). I am doing the same things like in the past (checking the supplies, prices, etc), also I have a positive account health.

Have you notices same problems, or is this a common sign of any sales in Amazon, or were there some changes in the system or new rules?? Dont you know what could be the reason?

Dear Amazon Seller Support

could you please give me another opportunity to use the market place because, like I said in

my previous appeals, l didn't list the products in a way to avoid detection, but I was

completely unaware and new on the platform, when Amazon launched in South Africa, so all this happened because l was over- excited

to start selling my products on Amazon.co.za and thought red light therapy products fall under beauty

category, not knowing that Amazon regards it as a medical device

please accept my humble apologies from the bottom of my heart and give me a second

chance, to start afresh, l am not going to list any medical devices again, unless, if I have the

required documents.

Thank you and I am looking forward to start afresh

Amazon ES charged me 30.02 euros for "EPR Pay on Behalf Fee - Spain" I do not sell to Spain or any other country, I have export turned off so FBA products are not sold to other countries and I have holiday ON permanently turned on. I only sell in the UK. I am not a manufacturer and this fee probably applies to manufacturers. How can I avoid the fee in the future and how can I get back the paid 30.02 euros?

Has anyone lese received their seller fees for June? We have and they are totally wrong - our invoice + VAT is around a tenth of the fees taken? Almost like someone has left a zero off the amount. We know what we have paid and it does not correlate at all.

Or are we all getting multiple invoices to cover one period ? Ours state 01.06.25 - 30.06.25 but the amount is garbage - This relates to seller fees not Ads they are held elsewhere now.

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_TSXM2A5nxWSuH I have seen a few new names appear on the forum,presumably new moderators ? eg. @Danny_Amazon. BUT as yet it does not seem possible to correctly tag him. I have also noticed a few other new names. It would be helpful for us to have an up-to-date list of current forum moderators, as it also seems that there may be some who are no longer active ? A while ago there was a thread with the names of the forum mods.

Also, the list of categories below does not include a relevant category for 'forum' issues. That would be useful as none of the other categories are relevant to select. Thanks.

Hi all,

I am a new seller and need some assistance on getting my brand approved. I first tried to get my brand approved and Amazon’s team responded that the brand needed to be permanently affixed on the product or packagings. To this I had to accrue some additional expense and ordered a stamp and tried again and then the team responded for the same brand name with the below msg.

During our review of your application, we have identified that the Brand Name you submitted **xyz** is misusing another Brand's intellectual property rights. To maintain a safe and trustworthy shopping experience, this Brand name cannot be approved for use on Amazon. In view of the aforementioned, we had to decline your application.

I see thousands of brands which are just strings of characters getting approved so it’s very confusing why this was not raised in the first round of review.

On checking the brand list of Amazon’s brands, the brand name I was applying for wasn’t registered so it’s quite confusing and not reliable especially for new sellers.

Any help on this would be appreciated as it’s honestly very frustrating.

Thanks