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Dear Amazon Seller Support,

I am writing to express my deep disappointment regarding a recent chargeback that has been unfairly deducted from my business account.

The order in question was successfully delivered to the customer. I have submitted clear proof of delivery, including the shipping slip and tracking number. Additionally, the customer has explicitly confirmed receipt of the order via email, which I also shared with your team. Despite this, the funds were still reimbursed to the customer through a chargeback initiated via their bank.

What is most concerning is that Amazon falsely claimed the order was not delivered, and even after I submitted the proof for the third time, my documentation was ignored and the funds were taken from my account without my consent.

This experience is extremely disheartening. As a small business paying monthly subscription and transaction fees, we expect a fair and transparent resolution process. Unfortunately, it feels like Amazon consistently sides against small sellers, without proper investigation or support.

I urge Amazon to review this case thoroughly and take appropriate action to return the unjustly deducted amount to my account. I would also appreciate a clear explanation of how such a decision was reached in the face of the evidence provided.

A buyer made a purchase Mon, 19 May 2025, 19:48 BST, the Ship by date: Tue, 20 May 2025 BST to Wed, 21 May 2025 BST and estimated Deliver by: Fri, 23 May 2025 BST to Thu, 5 Jun 2025 BST. This buy has now requested a return.

Return Reason:

Missed estimated delivery date

Buyer Comment:

I needed the game by today and it hasnt arrived in time

I sent her this message:

Hi xxxxx,

Thank you for reaching out, and we're truly sorry to hear that your Talking Hearts Conversation Cards didn’t arrive in time for your needs.

We completely understand how frustrating it can be when timing is important. Based on the order details, your estimated delivery window was between Friday, 23 May and Thursday, 5 June, and the item is currently still within that timeframe.

That said, if the item is no longer needed due to the missed occasion, you’re absolutely welcome to proceed with the return once it arrives.

If there's any way we can help reroute or assist further, feel free to let us know.

We truly appreciate your support and hope you’ll consider us again for future gifts or games.

Warm regards

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She has purchased an Amazon return label for what ever product, because tracking the order shows it has not been delivered and her return product is estimated to be returned 23rd May to 25th May.

I have been trying to cancel the request but I keep getting a system error to try back in 15mins. Been trying all day but nothing. Amazon as auto-authorised the return, I'm afraid the customer will be refunded if I'm not able to cancel the request and she will still be able to keep the item. Does anyone have any suggestions on what I can do? I have reached out to support but wasn't helpful.

We have a competitor offering unrealistic delivery timeframes and a cheap product.

They're getting so many negative feedbacks and complaints (36% positive out of 53 reviews). And surely A-Z Claims.

I would have though Amazon would have suspended them by now..

We've been warned by Amazon about suspension just for going over the 4% ODR before.

Have Amazon changed their policies towards bad sellers?

So the photo shows the package in the letterbox, A to Z granted.

Letterbox is more than Amazons own delivery network do, my packages get left in my garden, even though I have a parcel drop box, 6 different safe locations but my small business is the one who gets penalised because the customer "claims" non delivery.

As all us Sellers and the Mods know, the A to Z system is broken. Probably because its run by AI like the rest of Amazon.

Am so cross about this.

205-0515300-4929941

Buyer claimed that some of the new items sent were damaged, returned an empty box, I filed a Safe T claim with attached photos showing empty box and returns label and claim was denied. Can anyone advise on the appeal please.

Screen shots to follow.

VAT registered company, currently manually doing our quarterly returns. We have contracted with AVASK for EU Vat services but they do not cover the Home marketplace i.e. the UK. Can anyone recommend an easier way to do this? We find it tedious. Is there a sofware solution, or can we set up automated reports? etc...

Hi Spencer @Seller_XUNeUuvrQDpgP

Here's what happened

We received an email on April 7th that HMRC had sent us an email about UK company establishment(NETP), and Amazon had temporarily frozen some of our payments.

We have been communicating with HMRC for the past two months and submitted the documents they needed, but since HMRC responded slowly, we decided to solve the issues on our account health and release the payments.

We paid the owed VAT calculated by Amazon on May 10th, about 30,000 pounds, and sent proof of payment to mdri-exec-escalations@amazon.co.uk

But it has been nearly 20 days, and we haven't received any feedback. During this period, Amazon told us that they are still investigating, but we haven't received any disbursement for nearly a month, which has a great impact on our cash flow. Prime Day is coming, and we need a lot of cash to prepare sufficient goods.

Please help me see if you can contact the relevant team? We are sure that the owed VAT has been paid to Amazon's bank account.

@Julia_Amazon @Ezra_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Winston_Amazon @Maja_Amazon @Ash_AMZ @Abella_AMZ @Angie_Amazon @Seller_j9Bd91CW3ZVpr

Best

Hi everyone,

This evening, we’ve been hit with hundreds of sudden charges on our account under the description:

"Carrier delivery label adjustment due to under-charged delivery label"

These adjustments are:

Hitting all at once with no prior notice

Going as far back as April 2025

All related to EVRi Seller Fulfilled Prime (SFP) shipments

Providing no clear breakdown or calculation of how the so-called "undercharge" was determined. All we can see is that its a duplicate charge to the original buy shipping charge.

This has caused massive billing disruptions and we're concerned it may be a system-wide issue or billing error. A few example order IDs show the same problem with duplicate or unexpected label charges retroactively applied.

We have raised this with both EVRi and Amazon support, but are still waiting for an explanation or fix.

Is anyone else seeing this?

Would appreciate hearing from other SFP sellers (especially those using EVRi) to understand if this is isolated or affecting others too.

Thanks in advance for any insight!

@Seller_mIRnuhdx7l5sN