Hey everyone...
I’m posting here as a last resort after more than three months of going in circles with Seller Support, trying to resolve a false dangerous goods claim that has effectively crippled one of our bestselling products. On 25 April 2025, a competitor flagged our light bulb listing as a safety risk. This is a product we’ve sold over 50,000 times without a single complaint, injury, or issue, and something we’ve been incredibly proud of. In response to the claim, we immediately followed Amazon’s guidance to the letter. We obtained updated certifications and third-party testing, recalled over 2,000 units at our own expense, and redesigned our packaging to meet all the additional labeling and compliance requirements Amazon requested.
We’ve done everything asked of us and more, yet we remain stuck. For over 90 days, we’ve been told the issue is due to a single unit that is supposedly “stuck” in a fulfillment center. No one can tell us where it is, what’s being done about it, or why it’s preventing reinstatement of the listing. Every time we contact Seller Support, we receive the same copy-and-paste response: “At this time, I do not have any update to provide on this issue, but I am still actively working on its resolution with our internal team.” That message has been repeated for months. The case has been escalated more than 10 times, but these escalations seem to have no weight. Even contacting Amazon’s managing director email has resulted in complete silence.
We’ve suffered significant financial losses, wasted countless hours, and are losing faith in the platform we’ve invested so heavily in. This is no longer just a policy issue. It feels like we’re stuck in an automated loop with no access to anyone who has the authority or willingness to help. We are a small business doing everything right, and we’re being penalised for trying to comply. If anyone in this community has experienced anything similar, or has advice on how to break through this wall, your help would mean everything. Case ID: 11055085232.
Pinned by community manager