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unfulfillable reserve
by Seller_SB3BLY61kR65e

The relevant asin is open for sales, but the product is closed in my inventory in the form of a closed unfulfillable reserve I did not find a problem with the product, but it is still not open for sale if someone who has experienced this or someone who is authorized can fix this problem and open my product for sale.

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VAT on Product Final Price
by Seller_sy39Kbwj9bn0T

Hi,

At revenue calculator I notice there is an "Other Cost" automatically showes some amount while using mobile app. On laptop or computer tge same option mentioned as VAT in percent and by default it shows 20%.

My question is: do I need to pay the VAT on my each sale?

Note: I am not VAT registered and my turnover will not go beyond £90000 yearly.

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UInverified negative review/statement
by Seller_TwEDTy1xy5xnx
Amazon replied

I've received a unverified negative review against one of my listings.

I suspect it's one of my competitors as they are currently trying to undercut me on another platform.

Also, another red flag is that the account the review has came from is from a person that has only ever left 2 reviews and the last one was in 2023 and that was for products which they had actually purchased.

It raises the question, why have they all of a sudden decided to come along and leave an unverified, misleading negative review/statement for our Biotin, Copper and Zinc product which they have not purchased from us.

Also, the person has either researched this or they have interest in supplements (competitor)

The statement they have left is 'Zinc prevents the absorption of copper'

This is misleading as it is only excessive zinc which can reduce the absorption of copper.

The review/statement is intended to mislead potential customers and to harm our business and prevent people from making a purchase.

Any useful help to get this fake/misleading review removed would be appreciated.

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PROBLEMS with setting the account
by Seller_iuTf2M5WZa1pX
Amazon replied

Hello everybody! Someone please help. I am struggling to set the account. From Amazon asked some extra-translated business documents. But until we fixed it, everything is restricted - even the options to add the new documents. From the other side, they charge us every month. We got support, but they don't answer from 1 week. Is anyone has experience with that issue?

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Does anyone know how to remove the ability to sell to customers who use "invoice by Amazon"???

We keep having customers getting refunds direct from Amazon for products we have already sent to them, without them opening a return request or returning the item.

We cant open a SAFE-T claim as they are INVOICE BY AMAZON customers.

Talking to customer service members is like talking to a brick wall literally.

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Chargeback Amount GBP 22.91 on a £2.99 order?
by Seller_FR0RYjm1PpXls

Is this a scam? The tracking says delivered

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Transparency Serial Numbers not accepted?
by Seller_xh5nGgLkmdaka

Hello,

I recently sent some stock that require transparency codes to a fulfilment centre, which were all marked unfulfillable as they 'weren't labeled with the transparency codes'.

I applied the codes the brand sent me to every product. Is there somewhere I need to enter these codes on seller central?

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How to contact Seller central uk
by Seller_VpRAxJIHhsOdP
Amazon replied

Hi Amazon,

I am opening this discussion after getting no help from anywhere regarding my Amazon Seller Central account.

A few years ago, I worked on my Seller Central account for a few months, and then I wanted to stop that and close my Amazon Seller Central account. Back then, there was a support line, and an Amazon agent online said to me Why are you closing this account? Just disable it and you can re-enable it whenever you want, and you won't get charged.

So listen to that Amazon agent and disabled my account, it's only few months ago i started receiving emails from Amazon regarding unpaid invoices, as i mentioned before, my account was already disabled, and the credit card attached was expired as well.

Now I am unable to see anything on my account, also I don't want to attach my card and get charged with these invoices that i am not even entitled to pay, hence i am hesitent to enable my credit card.

I need to speak with someone from Amazon seller support to understand why I am getting these charges while this account is disabled.

I have tried to raise this several times,s but there is no way I can get this sorted myself. I need urgent help to get this issue sorted ASAP?

Kind Regards

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Our Customer returns for international sales requirements state that you must offer customers specific options for international returns of Fulfilled by Merchant items over €25 or £20 (including VAT).

Starting August 11, 2025, if you don’t offer any of the options below to your Amazon.de customers for orders shipped from outside Germany respectively within three calendar days of the return request, we’ll refund the customer on your behalf and charge the amount to your seller account.

The same three calendar days window will apply to your Amazon.co.uk customers for orders shipped from outside the UK from August 11, 2025. This update replaces the current window of four calendar days that was implemented November 11, 2024. These charges are not eligible for reimbursement via SAFE-T claims.

You must offer one of the following options:

  • A domestic return address in Germany and prepaid return label. Go to Return Settings to add an address. For help to obtain a domestic return address, go to our Returns Provider programme. To understand who is responsible for return costs, go to Return Reason Codes.
  • A pre-paid international return label for items shipped from your non-German fulfilment location. Upload a pre-paid return label when you receive the return request. Return costs are always your responsibility if you choose this option.
  • A full refund without returning the item. Set up automated refund rules with Returnless resolutions.

From August 11, 2025, we’ll also enable Amazon pre-paid return labels for Fulfilled by Merchant orders with Amazon Return Shipping Services for cross-border Amazon.de returns through DHL Connect and DPD. Amazon pre-paid return labels automatically provide tracked, pre-paid return labels for customer-initiated returns within our return policy and can help you comply with the international return requirements.

For details on carrier coverage and rates, go to Shipping costs for Fulfilled by Merchant returns.

For more information on our international returns policy, go to Customer returns for international sales.

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@Seller_XUNeUuvrQDpgP @Seller_mIRnuhdx7l5sN @Seller_hnDMgUKxMh1V4 @Seller_z3k8APxGfbQEK @Seller_Huz6FT08OxHAR

Dear Amazon Team,

I am reaching out for assistance regarding two FBA shipments (FBA15K9K4BGT and FBA15KCB9W48) where part of the inventory has gone missing after delivery.

Despite case communications (Case IDs: 11168707402 and 11288925372), my reimbursement claims have been denied, and I am unable to escalate further through normal seller support channels.

Situation Summary:

Both Shipments were sent via Amazon-partnered SPD (UPS).

Carrier Updates in Seller Central confirm all boxes were delivered and received.

However, products were not stocked in full and are missing from inventory.

Amazon support insists the shipment is "counted and confirmed" and denies reimbursement, despite system evidence showing all boxes were received.

This clearly indicates an internal FC issue, not a shipping or labeling problem.

This seems to be a system or handling error after receipt, and I kindly request moderator support to escalate this for reimbursement.

Thank you so much for your help — I am a small business and greatly appreciate any guidance or escalation support.

Warm regards,

Joyce

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