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This is beyond unacceptable.

We issued a full refund over 70 days ago, and now the same buyer has somehow managed to open an A-to-Z claim on that already resolved order. The buyer does not have the item, has been returned and refunded in full, and yet Amazon has allowed this claim to proceed. How is this even possible?

This individual has ordered from us twice before and left two negative feedbacks within the very hour of delivery not just the same day, the same hour. We've reported this behaviour repeatedly, flagged it as abusive, and received no meaningful action in return either feedbacks remaining and keep harming my account.

Now, not only is this malicious buyer still active, they are being empowered to exploit the system further opening claims months after resolution. This is a clear breakdown in process and seller protection.

We are expected to meet the highest standards as sellers, yet we’re given zero defence against blatant abuse. Amazon’s failure to close such an obviously invalid claim is a direct threat to seller integrity and business stability.

Customer issue:

Property Damage or Personal Injury Incident

Delivery estimate: 18 February 2025 - 21 February 2025

We demand an explanation:

How is a claim allowed on a refunded order after 70+ days?

What safeguards are in place to prevent this kind of abuse?

Why are repeat offenders not being flagged and restricted?

Enough is enough. This treatment is not just unfair it is harmful. Amazon must be held accountable for failing to protect its sellers from this kind of exploitation.

I’m posting this to share a recent case that I believe clearly demonstrates the level of injustice some of us sellers are facing and to ask, if this isn’t a hostile environment for third-party sellers, what is?

A customer bought a clay BBQ grill from me. Over a month after delivery, they broke it and then filed an A-to-Z claim. Despite the return window being long closed (Amazon's own 30-day policy), Amazon accepted the claim, refunded the customer, debited my account, and applied an Order Defect Rate (ODR) penalty to my account because i decline the return when customer request out of policy return.

Let’s be clear:

The product was delivered (only 3 days late, and the claim was NOT about delivery) but amazon always seeking problem to punish sellers

The customer caused the damage can see from picture below.

The return request was outside the allowed time frame by amazon rules!

I was simply following Amazon’s own policies by declining the return.

Yet I was hit twice: once financially with a refund from my own pocket, and again with an ODR penalty, which could affect account health and future sales.

I’ve appealed, of course they decline what else can be is it ? but the bigger issue is: how are we expected to run sustainable businesses under these conditions? If customers can break items, ignore return deadlines, and still be fully protected while we’re punished for following the rules, then what does seller protection even mean anymore?

Has anyone else experienced similar cases? This kind of treatment is not just unfair it borders on hostile. It’s time Amazon held itself to the same policy standards it expects from us.

@Seller_j9Bd91CW3ZVpr@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM@Seller_z3k8APxGfbQEK@Seller_Huz6FT08OxHAR Can you please check this madness and delete this ODR from my account and return my money back please?

Hi

3 images are attached. The Revenue Calculator image shows, I suppose it's a best guestimate, which just about matches the final statements of the Transaction Details page.

But I have two questions:

1: In the Revenue Calculator I input zero for VAT. As the amounts seem to be correct, does that mean that the customer has paid the VAT? And where can I find invoices for each sale detailing this?

Those two were question 1, lol.

2: In the fourth image attached, Customer Shipping Sales, I have noted that some customers are paying for shipping, whilst the majority are not. Why is this, and why does it appear as a payment to me?

Those two were question 2, lol. I may be cheating with the number of questions I promised, but...

Thanks for your time, fellow Sellers.

Discussion. I want to talk to an account specialist. I need a time for an interview, the call me now option is not working. I have been trying to talk to them to solve the issue. I have made a mistake in the business address, which is why I want to talk to the agent

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP

@Seller_TSXM2A5nxWSuH

Can someone from Amazon please help us?

Our account was deactivated 8 weeks ago and, I assume, we cannot get it re-activated because we are unable to provide an invoice dated in the last 365 days. We have provided invoices from 2015 and 2018 together with Amazon order numbers that confirm we have sold stock volumes in line with the quantifies of the ASIN we purchased.

The Brand stopped selling this ASIN in 2023 so it is impossible to obtain an invoice in the last 365 days

The Brand National Account Manager has provided an email stating:

"I can confirm that B****** and N** Limited purchased 20 of item F2CD000b06-E from us in

September 2015 via our official Distributor, ********* (Inv number Z050551) and a further 56

units in August 2018 (Inv number DB36418)

B****** and N** Limited are approved to sell B***** stock, on Amazon in Europe, that was purchased from us or our registered

distributors.

This item was declared No Longer Available (NLA) by Belkin UK in 2023 due to our range update at

that time."

Is the problem that AI picks up on the fact the two invoices we provide do not comply with the 365 day rule?

We have worked hard over the last 12 years delivering first class customer service. Can you help / guide us so we can continue please?

Thanks in advance

Deesale

Dear Amazon Seller Community,

@Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH

We are facing an issue during the KYC verification process, where our Wise account is not being accepted, despite the fact that Wise is accepted as a deposit method on Amazon.

We submitted all required documents, but our verification was rejected without a clear explanation. We would appreciate insights from sellers or Amazon representatives regarding the possible reasons for this rejection and the best steps to resolve the issue.

- Has anyone else experienced this with Wise during KYC verification?

- What documents would Amazon require to validate a Wise account successfully?

- If Wise is an approved deposit method, why would it not be accepted for KYC verification?

Any guidance or shared experiences would be incredibly helpful. Looking forward to your advice!

Thank you,

Hi all, I am getting rather frustrated with Amazon seller support, or complete lack of it.

I have several listings that have been deactivated due to potential pricing errors.

There are no errors, the product is for say 5 or 10x of a product that usually sells for £14 each. The one for 5x is 63 and 10x is 120.

I have contacted seller support and asked that a human actually takes a look and it will be obvious that there is no error. I have also played with the max-min figure for the product but nothing seems to work.

Each time I am given an automated response saying nope I’m wrong the listings will remain deactivated.

Any help is much appreciated

Hi,

We are closing down the Ltd company, and I'm just selling off the final stock under my own name (we have purchased the remaining stock from the company). However, Amazon still has our account registered as a business and I can't edit the bank account (it says the account needs to be in the name of my business)

I've asked SS, but I'm not holding out much hope for a good solution - so I thought I'd ask here to see if anyone has any ideas :)

Thanks

Andy

@Seller_TSXM2A5nxWSuH @Seller_z3k8APxGfbQEK

Dear Amazon Seller Community,

We are facing an issue during the KYC verification process, where our Wise account is not being accepted, despite the fact that Wise is accepted as a deposit method on Amazon.

We submitted all required documents, but our verification was rejected without a clear explanation. We would appreciate insights from sellers or Amazon representatives regarding the possible reasons for this rejection and the best steps to resolve the issue.

- Has anyone else experienced this with Wise during KYC verification?

- What documents would Amazon require to validate a Wise account successfully?

- If Wise is an approved deposit method, why would it not be accepted for KYC verification?

Any guidance or shared experiences would be incredibly helpful. Looking forward to your advice!

Thank you,