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I am sorry if this has been posted already, I did check by searching "Windsor Framework" in the forums and saw six results that did not relate. If this is already an ongoing topic I'd appreciate a link to it.

I started a Seller Support case on 28 Mar 2025 asking

"No customer EORI number or AIRN for Northern Ireland order from England, for Pay by Invoice customer.

Pay by Invoice means I can not contact them and ask for this.

What is Amazon doing to ensure business customers from Northern Ireland will be providing EORI number or AIRN for shipping?"

The case is still open and I've been receiving the regular "Nothing to worry, we will make sure to provide useful information. Hopefully the investigation will give a clear path regarding ongoing issue. Thanks for your understanding."

I've not seen any news about this, or had any emails, has anyone else heard anything?

Hello

I have a problem listing a used copy of 'The Gonzo Papers Anthology' by Hunter S Thompson because I need brand approval from the publishers Picador. This seems unlikely because I have been able to list other Picador titles without such approval required. I have listed it on Ebay without any such nonsense-any thoughts please,

Thank you

想要批量上传商品，需要下载空白表格，但没有中文版本，很吃力。怎么解决？

Why is it that there are so many errors in the Amazon catalogue that it is a joke, well, it would be a joke if it wasn't so serious, images in green the product is pink, 12 pack of an item when it is only one, so many different issues with incorrect listings and nobody will listen, seller support are powerless, the catalogue team don't talk to seller support and there is nobody else to appeal to, so the only option is to remove the listing or get a customer complaint for incorrect items and the listing remains for the World to see with serious errors.

Sellers could resolve this issue if only someone would listen, if a seller supplies images and 100% proof that a listing is incorrect, then why can it not be changed?

This issue with the catalogue is now at a level where it is making Amazon look completely incompetent and causing huge issues with returns and bad customer service.

When Amazon expect such high standards from sellers, why are there such poor standards in Amazon itself?

discussion.Why is it so difficult to close an Amazon account? I did a complete removal of my products from Amazon's warehouse in January. I received all my items and I paid all applicable fees. I deleted all my listings, and have been awaiting the 3 months time frame after my last order. It's been more than 3 months and I still can't close my account. Amazon keeps telling me that I have stranded sku's at their warehouse and even though I've explained that whatever items they have does not belong to me, they can't seem to understand. The customer service is zero help, it's as if they lack understanding no matter how many times I try to explain that the information in their system is incorrect, and they are adding someone else's products to my inventory.

I have been advised by Account Health Support to reach out through this forum to request the help of the forum admins.

I Have spoken to various mid-level agents in Seller Support Leadership and Account Health Support Leadership about an issue (Case ID 9672281942). These conversations always end with the agent(s) advising me that they are unable to deal with the issue and they are going to escalate the matter up to the UK Executive Team (UK Head Office).

The case has been going on for over a year now and I have not yet spoken to the UK Executive Team.

I am now also getting Policy Violations for contacting Seller Support and Account Health Support to pursue this matter.

The agent I spoke to earlier today (Account Health Support) advised that I should reach out to the admins on the forum as they may have better luck getting this escalated up to the UK Executive Team (UK Head Office).

Elana from Acount Health Support Leadership spoke to me 9th March, x3 phone calls over several hours that day. After making a real effort to figure it out, she admitted defeat and advised she would be escalating up to the UK Executive Team (UK Head Office). This is not the first time I have been told to expect an escalation call back from the UK Executive Team (UK Head Office). I have spoken to them in the past about other issues (so I know they exist and they have phones), but they have not called me back about this new issue (yet).

Can somebody at Amazon actually get this escalated to a very senior level where they can call me back and deal with this please.

Hello

My application for brand registry was rejected, because " the brand is already enrolled".

The brand has just been registered with UKIPO. I am not the owner, but I am the first to be authorized. It has never been registered on Amazon UK as I confirmed with the brand owner.

Case ID: 11033046182

Could you please review the case and tell us the exact reason why the brand is enrolled?

@Seller_z3k8APxGfbQEK @Seller_Huz6FT08OxHAR @Seller_mIRnuhdx7l5sN @Seller_j9Bd91CW3ZVpr @Seller_XUNeUuvrQDpgP

Just went to puchase a Royal Mail label from buy shipping on Amazon and its removed the option, just had Hermes/Evri??? Is this a gitch or a new change?

Thanks

More and more I'm getting customers (rightly) annoyed at items (2nd class letter size) taking up to 9-10 working days to deliver. Often the replacement & original turn up on the same day - in other words, holding back mail until they have enough to 'justify' going to that address.

Yes, I offer 1st class upgrades from letters up to ParcelForce sizes. But not many are willing to pay the extra charge, especially for a low value item.

Anyone else experiencing the same?