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Hi, several months ago Amazon decativated my seller account. The failed to inform me that my listings were however still active, it seems & I recently was sent notification of a sale. I am unable to reactivate my account & I don't want to either because I have no spent several days, of extremely stressful conversations & emails back & forth with Amazon & the refuse to assist. As far as I know I will still be charged the Amazon fees for the sale & they'll continue to accept any sales because they refuse to deactivate my listings.

I don't know how any company is allowed to treat its users this way.

Never used to be much of an issue this, very occasionally I would get a message from a customer saying the item was late and they need a refund.

Over the last couple of weeks I am getting many messages asking me for a Refund as the item hasn't arrived on time and it is too late to be used. Almost always these messages come on the Expected Delivery date or the day afterwards. I am getting it all hours of the day and it is driving me mad.

I know Royal Mail can be slow but is there any kind of change in Amazon messaging which anyone is aware of which is driving this?

This is particularly impacting Letter Post sent by Royal Mail where there is no tracking.

This is different to the Item is Lost messages I get which I am used to (and still get!).

I have now spent three weeks trying to get my application accepted but never get a clear answer as to why not. I have uploaded a document which matches exactly what the tick boxes ask for and yet no one can give me a reason as to why it's being declined.

Unfortunately feel like I'm getting no where with it.

My case ID is 11201289632 - Please if someone could take a look and actually give me a proper written response rather than a copy and pasted auto-reply.

needing some help. I have a personal account ordering £5/600 worth of units and then claiming a refund. The units are never returned. This person also has a seller account to the same address and is selling the same items they are stealing from me. This has occurred with every order they have placed, costing me over £1500. I need help asap to get this blatant fraud investigated and stopped. Also is there any way for me to get this money back ? Thanks

hi any body know what kind of invoice amazon accepted i get marketplace invoice they dont accept

Hi everyone,

I’m hoping someone can clarify this for me. I currently use Royal Mail 24 and Royal Mail 48 services to fulfill my Amazon orders. As you know, these aren’t fully tracked services, but they do provide delivery confirmation when the parcel is delivered (a barcode scan at delivery).

My question is — if I dispatch an order using Royal Mail 24/48 with delivery confirmation, and later a customer opens an A-Z Guarantee claim saying the item wasn’t received, how is this handled by Amazon’s system?

Since the decision process is largely automated (AI-based, not human-reviewed initially), and these services aren’t classed as ‘tracked’, would the AI still side with the customer even if I can provide the delivery confirmation scan?

Would appreciate hearing from other sellers who’ve been in this situation — or if there’s an official Amazon position on using services like Royal Mail 24/48 for fulfilling orders and how it affects A-Z claims.

Thanks in advance for any advice!

One of the biggest mistakes over the last few years in my opinion was the withdrawal of the right to reply in the feedback section. It is incredibly frustrating to not be able to reply to these publicly.

The fact there are no replies to a negative and positive comment which is available on every other platform, suggests to the layman and potential customer that we simply don't care about our customers experience. It will also separate the wheat from the chaff.

What does everyone think? A waste of time? Or shall we at least try?

Hi everyone,

I've been selling books for the past year but over the past month been doing some research and looking to move into Online Arbitrage and just wondered if anyone could offer any advice/thoughts on the below.

So I'm looking to source from Online retailers and will ensure I always get an invoice when sourcing products/ Stock. Does any know if Retail invoices are accepted by Amazon for both Ungating purposes and also in the case of IP Complaints?

I know Amazon don't accept retail receipts that's why I've chosen online Arbitrage rather than Retail Arbitrage but can't find any information regarding retail invoices.

Thanks

I uploaded the product video three times, and each time it was rejected saying my video was illegal。Does anyone know how to contact the Amazon team to help with revisions? Or provide some reference suggestions?