Welcome to Seller Forums

Amazon send me link, but it does not work!!!!

@We apologise for the inconvenience. It seems that you may not be eligible to participate in the virtual identity verification at this time.

Please check the latest performance notification to confirm you have the correct link to the video verification

https://sellercentral.amazon.co.uk/mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render

Please try refreshing your browser page or clearing your browser cache and cookies before clicking on the link to see if that resolves the problem.If the issue persists, please contact Amazon Seller Support with any error messages that you see, so we can assist with your request.@

Please help.We are a family lighting business.We sell light bulbs that are Energizer or Eveready Branded.We have all the letters from Energizer and the approved UK distributor granting licence to sell Energizer.We have GS1 barcodes but when we try to list with letters and images attached Anazon just keep rejecting.We are getting nowhere on the case logs and really need to speak with a Senior UK Anazon seller support customer service person.Do any sellers gave experience of how they overcame this or a good contact to help us at Amazon.It feels like rather than putting Energizer as the brand we will have to pay hundreds of pounds to get our company name trade marked and use that as the brand as many other sellers are doing.Please please help as our sales are drying up as we are struggling to list any Energizer products on Amazon.

Hello fellow sellers,

I'm reaching out in utter desperation and hoping someone here has experienced this frustrating loop and can offer guidance.

My Amazon seller account has been deactivated since October 2024 (that's 8 months now!) for a product that I only listed and never actually sold.

Since then, I have been tirelessly appealing this decision. Each time, despite providing comprehensive documentation, I receive the same unhelpful, templated "insufficient information to reactivate" response.

Here's what I have submitted repeatedly:

*Invoice for the product: Clearly showing purchase from the distributor.

*Distributor Authorization Letter: A formal letter from the distributor confirming my authorization to sell their products.

*Bank Statement: Proof of transaction matching the invoice.

*Email Dispatch Proof: Confirmation emails received directly from the distributor for the order.

My distributor is a fully authorized and legitimate distributor. I've done everything by the book, but I just keep hitting a wall with these generic responses.

Now, to make things worse, my ability to contact Amazon Seller Support has been severely restricted:

The "Call option" on my Account Health page is now completely gone.

When I click the "Contact Us" link, it displays the message: "Sorry, you are not authorised to view this page."

I am completely locked out of communicating directly with Amazon to escalate this or request an internal review. This is incredibly damaging as my account remains deactivated for a product I haven't even sold.

Has anyone faced a similar situation where contact options are completely removed for a deactivated account? How did you manage to get through to a human agent or request an internal appeal review when the usual channels are blocked?

Any advice or successful strategies would be immensely appreciated. I feel completely helpless.

Thank you in advance for your time and help.

Regards,

Never used to be much of an issue this, very occasionally I would get a message from a customer saying the item was late and they need a refund.

Over the last couple of weeks I am getting many messages asking me for a Refund as the item hasn't arrived on time and it is too late to be used. Almost always these messages come on the Expected Delivery date or the day afterwards. I am getting it all hours of the day and it is driving me mad.

I know Royal Mail can be slow but is there any kind of change in Amazon messaging which anyone is aware of which is driving this?

This is particularly impacting Letter Post sent by Royal Mail where there is no tracking.

This is different to the Item is Lost messages I get which I am used to (and still get!).

Hi everyone,

I've been selling books for the past year but over the past month been doing some research and looking to move into Online Arbitrage and just wondered if anyone could offer any advice/thoughts on the below.

So I'm looking to source from Online retailers and will ensure I always get an invoice when sourcing products/ Stock. Does any know if Retail invoices are accepted by Amazon for both Ungating purposes and also in the case of IP Complaints?

I know Amazon don't accept retail receipts that's why I've chosen online Arbitrage rather than Retail Arbitrage but can't find any information regarding retail invoices.

Thanks

Hi Amazon team,

I’m writing with concern about my UK Seller Central account, which was recently closed without any clear reason, even though I submitted all required documents for KYC and VAT verification.

• I provided valid VAT registration, company documents, identity verification, and bank statements — everything requested was uploaded on time.

• Despite full cooperation, my UK account was closed and no reason was shared — only that the decision was final.

• Meanwhile, my USA Seller Account passed all verification steps successfully and is currently active — which shows that my documents and identity are valid and recognised.

This makes the situation even more confusing, as I used the same business information and documentation for both marketplaces.

I kindly request that someone from the KYC or compliance team re-review the UK account closure, as it appears to be either a misunderstanding or a backend error.

Here are some case ids which gets closed or transferred:

11153270132

1117645964

We got this email from amazon:

"Having reviewed your account thoroughly, we have decided that your account will remain closed. All information provided by you has been considered in detail. This decision has been reached because we have not been able to successfully process your application to open a Selling on Amazon payment account.

I am unable to provide you with any further information. We may not respond to further correspondence regarding the closure of your account."

please help:

@Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_mIRnuhdx7l5sN @Seller_fgtTzyHQfOM1x @Seller_Huz6FT08OxHAR @

— I would really appreciate if you could help escalate this for a manual check or internal review.

Thank you so much for your time and support.

Hello.

When your item/sku has been approved from product compliance, when does the product go back live again?

or do you have to delete that original listing and start again by adding the product?

i just don't know what to do - we sent a order out which we received all accordingly to standard procedure order sent out next day by the dispatch date and delivered to the customer - only for us to receive a message from customer 3-4 days after saying the item needs to be delivered at there new address - we explained item has been sent out days ago and to the address which is on the order invoice - but they were not having any of it as they did not have access to the old address - only to notice they opened a claim and it got granted - how is this possible - the chat and proof of delivery the address on the order sheet everything provided to the customer in black and white but clearly amazon never bothered going through the chat messages and the proof - i dont have option to appeal or nothing i think i have had enough maybe its time to close the business

I uploaded the product video three times, and each time it was rejected saying my video was illegal。Does anyone know how to contact the Amazon team to help with revisions? Or provide some reference suggestions?