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Hi everyone,

I wanted to share my experience in case it helps others — and also because I’m feeling extremely disappointed and powerless after months of trying to resolve this with no success.

In April, my Amazon professional selling account was deactivated due to an alleged link with another seller account. The only supposed connection? We are both registered at the same serviced office building — but with different unit numbers, different companies, and no actual relationship at all.

We’ve never met or heard of the other company before this.

Amazon claimed we were linked. So we did everything in our power to prove otherwise:

We contacted the other seller (yes, Amazon support suggested we find them ourselves!)

They kindly gave us a signed letter confirming we have no connection

We got a letter from the landlord showing we are renting separate units

We submitted our Companies House registration documents

We even moved our company address to avoid further confusion — and still got rejected

We waited, truly hoping that someone from Amazon’s internal team — a real human being — would review the evidence and see the truth. But instead, our appeal was rejected again.

And here’s the shocking part: when we followed up with Customer Service, the representative casually told us that Amazon had now linked our account to a completely different company — not even the original one they mentioned.

At this point, we’ve lost all trust in the process. It no longer feels like there is a real investigation or fair review. Just automated decisions, no transparency, and no accountability.

Amazon has taken away our right to sell without proper cause. We’ve done everything right — submitted every document they asked for — and yet we’re being treated like bad actors.

This has deeply hurt our small business and left us feeling voiceless.

Has anyone experienced anything similar? Is there any path forward when you've done everything and still get nowhere?

Thank you for reading — and for any support or guidance you can offer.

Hi everyone,

I’m hoping someone here can help or at least give some advice.

My Amazon UK seller account was deactivated over 10 months ago due to claims that two of my products were counterfeit.

I run a white-label business, selling products under my registered brand. I buy from legit UK suppliers, no shady sourcing.

Amazon asked for documentation, and I provided everything:

White-label agreements,Trademark certificates, Invoices from verified UK supplier

FDA, GMP, and ISO certificates

Later they said they only needed documents for one product , so I focused on that and resubmitted. Amazon even contacted my supplier directly to verify the invoice and my supplier confirmed the transaction, but replied a few days after Amazon had already rejected my appeal.

Since then, I’ve submitted 11 appeals with all the required documents and confirmations. Every time I get the same generic email:

“We received your submission but do not have enough information to reactivate your account.”

No details, no feedback. At one point they even asked again for docs on both products, which contradicts their earlier message.On top of that, Amazon deducted £2,947.49 from my withheld balance due to a “violation” but never explained what violation. My total withheld funds is £6,245.75, and my business has basically collapsed. I had to close my office and lost my income.I’ve called Seller Support multiple times, and all they say is “resubmit what was asked,” but the responses seem completely automated. It feels like no one is actually reviewing my case.I’m asking if anyone knows how I can escalate this or get an actual human to look into it. I have all the evidence, documents, emails, and even the supplier’s confirmation ready to share.

Thanks in advance for any help.

I am an individual seller in the UK, looking to sell a book on Amazon. I have opened the account and UK bank verification is in the process. However I can see all these other European markets on there. What does this mean? Do I need to verify all of them?

I would like for people from different parts of the world to be able to buy the book, so what do I need to do to make this possible?

Thanks

i need to get ungated for a brand but the brand only exist on amazon.

can i buy 10 unites of this brand and ask for a invoice and use that to get ungated ??

Just a heads up! We just noticed that we are at risk of deactivation due to the Late Shipment Rate.

We posted orders on Monday using Royal Mail, Click & Drop integrated with Amazon. All orders cleared and were definitely marked as dispatched yesterday. Today somehow some of those orders are now marked as they were posted today (we didn't post anything today!), and as it's after the recommended shipping date we are at risk. Can't win.

@Seller_hnDMgUKxMh1V4 @Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH @Seller_mIRnuhdx7l5sN@Seller_gAhPNiLrkfTcr

This stopped working for me about a week ago. I use it a lot when searching in BMVD but it is currently a dead link. This is using Firefox, an Amazon recommended browser.

I'm not sure if it affects categories outside of BMVD but it must be reducing sales if buyers are unable to see all variations of a given title.

Amazon search in books and media is bad enough as it is but this is making it even worse.

I also note that the 'manage inventory' tools have been very slow recently. It often takes several seconds between pressing a button on the edit page and the system responding.

I'm guessing these requests are being handled by remote servers across the globe?

Checking today, it seems the problem is more prevalent in media titles than books.

Example here:

https://www.amazon.co.uk/Abbey-Road-50th-Anniversary-Deluxe/dp/B07VLMMG2F

Image here highlighting the link in yellow:

Every time I submit my documents, I receive an email requesting KYC verification within seconds—usually less than two minutes. It makes me wonder if anyone is actually reviewing the documents or if my account is stuck in a loop.

I'm a Canada-based seller, and my account works fine in other marketplaces. I'm not sure what’s going wrong with my EU/UK account.

We have noticed several products that have been changed to our brand name despite them not having any association to us. I have provided website links to our entire product range to no avail. I have tried to file violations on brand registry but cannot as they are 'our' brand. Both Brand Registry support and seller central continue to plunder new depths of incompetence with reasoning behind the refusal to acknowledge the problem despite me linking the pinned article to my cases.

I followed the advice in the thread and reported the problem but have had no response yet. Complaint ID 1353280272

Case ID numbers include 11358353402 and 18146178951

Has anyone been successful in getting this changed? It is causing us harm to our brand reputation, confusing customers and Amazon are unwilling to help remedy the problem.