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We sold a Pokemon card to a customer for £30. Customer, upon receiving the card, took it our of protective packaging and opened a return. Today we received his return, except that there is NO PACKAGING. He stuck the return lable on the card !! THIS IS INSANITY. I don't know if this guy just wanted to punish us or make us angry by doing something gross like this.

PLEASE HELP. I'm speechless. Amazon auto authorised his retun and refund is pending.

Hello everyone,

I hope someone from the Amazon team or community can guide me here.

I’ve been an Amazon seller for a while and recently made a mistake by accidentally clicking “Transfer Account.” Since then, my account has been locked pending re-verification, and I’ve been trying everything I can to resolve it.

At first, Amazon asked for a bank statement. I submitted one — the same kind that was previously accepted. Then they said they needed a certified bank letter from my business bank (Wise). I went ahead and provided that official letter — several times now.

The letter clearly includes:

My company name

Sort code and account number

Wise's bank logo and contact details

A date within the last 180 days

Despite this, Amazon keeps rejecting the document with the same generic message:

We are contacting you because we need additional documents to continue with your account review. Please upload the documents in seller central and submit for verification.

What documents should I provide?

Please provide a scanned copy of a certified bank letter for the business.

What are the document requirements?

-- The document must be dated within the last 180 days.

-- The document must show the bank name and the bank logo.

-- The document must be signed or stamped by the bank.

-- The document must include the account holder's name, residential address, and bank account number.

-- The document must be in one of our supported languages. The supported languages are English, Chinese, Dutch, German, Italian, Spanish, Swedish, French, Turkish, Polish, Portuguese, Arabic, Hindi, Tamil, Vietnamese, Thai, Korean, and Japanese. If the original document is not in a supported language, provide a copy of both the original document and a certified translation.

I’ve tried contacting Amazon through Seller Central, and I’ve replied to the emails from seller-verification@amazon.co.uk multiple times, but I receive no reply or explanation. I feel completely in the dark.

I want to be very honest — this is my only business. I rely on Amazon to pay my rent and my bills. It’s been more than a week now. I’m not trying to game the system. I made one small mistake and now I feel like I’m being punished with no way to fix it.

Can someone please help escalate this? I’m willing to provide any other documents you need.

I just need someone human to look at my case.

Thank you so much for reading,

Ciao a tutti, improvvisamente i nostri tempi di consegna sono stati allungati di quasi 10 giorni rispetto al normale. Abbiamo provato a correggere dal menù di gestione spedizioni ma nulla, non cambia assolutamente niente. Ovviamente come conseguenza, abbiamo perso quasi tutte le buybox... specifico che le nostre metriche sono molto buone e feedback 100% positivi. Qualcuno saprebbe darci qualche suggerimento?

Grazie in anticipo!!

Hi ,

I’m new to selling on Amazon, and we’re planning to import Marvel 3D key tags from China. Before importing, I tried to create a new product listing on Amazon, but I found the process quite complicated.

Could anyone please guide me through the steps or share some tips on how to create a new listing correctly?

Thank You

customer claims item was defective and was reimbursed without the item being returned. I sold a high end expensive bath fixture and it was not returned. The item needed to be professionally installed. It was new. Customer filed an A-Z claim and was reimbursed without returning the item. It was almost $900. It also went towards my defect rate and effected my account. I provided all the information I could for the claim without having the item. This is not right . My account is at risk of deactivation now.

I OPENED THIS ACCOUNT 5 MONTHS AGO, AMAZON HAS BEEN CLOSING MY ACCOUNT CONTINUOUSLY REQUESTING ADDRESS VERIFICATION FOR THE LAST TWO MONTHS, I OPENED IT WITH A DIFFERENT ADDRESS BUT I AM CURRENTLY AT AN ADDRESS WITH AN INVOICE, I SENT ALL THE DOCUMENTS, EVEN THOUGH MY ACCOUNT IS VERIFIED, AMAZON CONTINUOUSLY CLOSES MY ACCOUNT

Anyone know how to deal with this?

Over the last 24 hours a buyer has started ordering FBA items and then cancelling them. So far 3 different (but very simjilar products)

9 Orders in total, a few minutes apart

All FBA apart from one FBM (which is how I spotted it)

Report to Amazon? Ignore?

Not sure if it's a targetted attack or just someone with no clue

Hi all,

I've never really bothered tracking customer returns through FBA but a couple of months ago had a customer make a return and as far as I can tell it's not yet been returned (although he's been refunded)

I've tried searching for the order number in the "FBA Customer Returns" report but can't find it.

Is there some other way to check it was actually returned and ended up back in stock?

And does anyone have a set of steps they use to check on a regular basis that everything has been returned?

Hi Amazon Team and Seller Community,

I’m reaching out here in hopes that someone from Amazon Brand Registry can take a fresh look at my case.

My access to the “Report a Violation” tool in Brand Registry was revoked after I submitted an IP complaint (Complaint ID: 10737148902) which I later realized was filed in error. I retracted the complaint from my side as soon as I became aware of the mistake. Despite this, the report still shows as “under review,” and eventually, my access was removed.

I submitted an appeal under Case ID: 10995832052, where I explained the situation and outlined the preventive steps I’ve taken to avoid this happening again — including reviewing Amazon’s IP policy thoroughly and implementing a stricter internal validation process.

Unfortunately, my appeal was rejected.

I understand Amazon’s need to maintain integrity in IP enforcement tools, but I genuinely rely on this tool to protect my registered brand and prevent hijackers from damaging my listings. I’m not trying to misuse the system, and I respectfully ask for another opportunity to prove that I can use this tool responsibly and in line with Amazon’s policies.

If anyone from the Amazon team can escalate this or offer any guidance, I’d deeply appreciate it.

@Seller_j9Bd91CW3ZVpr

@Seller_Huz6FT08OxHAR

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@Seller_mIRnuhdx7l5sN

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