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Hello, I have two Amazon accounts and both are deactivated, both have no sales, activity and violations, when creating the second one I had problems with verification, which I fixed by closing the first account, then the second one, and no matter how hard they try I can't get anyone to do a general review and see that this is a mistake, I invested a lot of money in trademark registration, labels, packaging and nothing, how do I continue

Dear Amazon Seller Support,

I am writing to express my deep frustration and disappointment with the unacceptable level of customer service and the unnecessarily complex process involved in opening a Seller Account on your platform.

For over a month, I have been trying to activate my account. Despite providing the requested bank verification details multiple times, the system continues to ask for the same information. To make matters worse, I have already been charged £30, yet my account remains inactive and unresolved.

I have made several attempts to contact customer support, but I have been met with confusing responses, long waiting times, and transfers between departments that ultimately lead nowhere. For example:

A call to your UK support line led to a transfer to a chat agent who, after two hours, informed me he only covers Canada and the USA and could not assist.

The "Online Seller Contact Service" agents often provide irrelevant responses that do not address my issue, likely due to language barriers or lack of training.

Most email channels are "no-reply," leaving sellers with no reliable method of communication.

Your systems and processes are overly complicated and feel more like navigating rocket science than opening a business account.

This situation is unacceptable. I am requesting the following immediately:

A competent Amazon representative to directly contact me and resolve my account issues.

A full explanation of why my bank account cannot be verified, despite you managing to charge me.

A refund of the £30 if you cannot activate my account or provide clear next steps.

As it stands, your service is not only failing to support new sellers but also appears to lack transparency, proper guidance, and functional communication channels.

Please treat this complaint as urgent. I expect a prompt response and resolution.

07566865663

I am trying to remove an ebook that I no longer want to be available. Keep running into brick walls. I am not the greatest at techno but even the simle steps don't seem to lead anywhere? And (polite) suggestions?

Before searching on google and other places - ill appreciate if someone knows the legal department address where i can send letter befor action to amazon.

Seller support provided me US address and bluntly told me thats the only address they can provide and i thnk thats not true - UK seller wants to take legal action for the problems caused by amazon UK should have someone to approach in UK or did we gave that to US :)?

Nos sure explaining my reason will help - but in brief started on amazon in 2011, grew and runined in last year what i belive and as amaozn acknowledged even was am erro from amazon side.

Hope they amazon dont strike with the iron hammer and close my account for writing this.

BTW - my account is fully operational and in pristine condition and with zero warning or alert at the moment.

Pranav

Hi all

please can anyone tell me ? why amazon charged me £31 just opening seller account today thank you

My question to the moderators of this forum is:

When will Seller Support improve to a level which actually resolves an issue as fast and as quickly as a Buyer reaching out to the customer service for buyers, one call, one email, BOSH!

Why, when reaching out for help and support, do I receive an email which is for an order from 10th September 2024, which has nothing to do with the order I reached out for?

HELP PLEASE, HELP

We have learnt that the tracking we provided at dispatch has not shown up in the Amazon system, which has negatively affected us. However, our metrics for VTR are 100%, which is somewhat confusing.

Please kindly review this for us.

11091150012

11091121142

@Seller_mIRnuhdx7l5sN @Seller_XUNeUuvrQDpgP @Seller_j9Bd91CW3ZVpr

Good Afternoon Moderator Team,

Please assist us with these, all related to our account.

11070405692

11073770632

11074700442

11083854612

At this moment in time, we cant progress but giving a lot of time to do so and get resolved.

11098734742 case number

Please help us, we would not ask if we did not think the system was not working.

I'm sharing the case number here because I am getting nowhere fast and we really need your help.

@Seller_Udi0JNbTrsmUV,

@Seller_j9Bd91CW3ZVpr @Seller_mIRnuhdx7l5sN @Seller_z3k8APxGfbQEK @Seller_Huz6FT08OxHAR