Seller Forums
Sign in
Sign in
imgSign in
imgSign in

Recent discussions

Latest activityRecently createdMost viewedMost voted

Recent discussions

Latest activityRecently createdMost viewedMost voted
pinPinned by community manager
user profile
Seller_z3k8APxGfbQEK
user profile
Seller_L7r7lC30GBvkX
user profile
Seller_i3BQXQMmRlwip
user profile
Seller_LdUIJiNZnrTNK
user profile
Seller_cqm1NpCzzXarj
user profile
Seller_p27bs0l5E6QqD
user profile
News_Amazon
user profile
Seller_IiLCzWNcEixPU
user profile
Seller_Fg2fqaWOnEtha
user profile
Seller_73fouIsp31nZN
user profile
Seller_bBUWnoORHmfjK

Browse by category

Recent discussions

Latest activityRecently createdMost viewedMost voted

Recent discussions

Latest activityRecently createdMost viewedMost voted
pinPinned by community manager
user profile
Seller_z3k8APxGfbQEK
user profile
Seller_L7r7lC30GBvkX
user profile
Seller_i3BQXQMmRlwip
user profile
Seller_LdUIJiNZnrTNK
user profile
Seller_cqm1NpCzzXarj
user profile
Seller_p27bs0l5E6QqD
user profile
News_Amazon
user profile
Seller_IiLCzWNcEixPU
user profile
Seller_Fg2fqaWOnEtha
user profile
Seller_73fouIsp31nZN
user profile
Seller_bBUWnoORHmfjK

Welcome to Seller Forums

Browse by category

Recent discussions

Latest activityRecently createdMost viewedMost voted
pinPinned by community manager
user profile

⭐ TODAY: Monday, 30 June 2025, 08:00 - 16:00 ⭐


👋 The Transparency Programme team is here to answer all your questions about protecting your brand from counterfeits, enhancing customer engagement, and gaining supply chain insights!


📢 How Today's Event Works:


  • Our team is actively monitoring this thread from 09:00 to 17:00
  • Post your questions in the comments below
  • We'll answer each question in the order received
  • Browse through previous Q&As - your question might already be answered!

🔍 Key Topics We Can Help With:


  • Brand protection strategies
  • Counterfeit prevention
  • Customer engagement tools
  • Supply chain visibility
  • Programme enrollment
  • Implementation support


💡 New to Transparency? Visit our Transparency programme page for a quick overview while you wait for your answer.


⏰ Event closes at 16:00 today - don't miss your chance to get expert advice!

0 votes
0 votes
561 views
36 replies
Latest activity
user profile

What would you do in this situation?

We had a customer recently that ordered (worth over £150) and claimed non delivery, despite the delivery image showing it was delivered inside their secure gates. It's also not the sort of thing someone would steal, given A) it's size and B) the type of product it is.

The customer opened an A-Z and won (unsurprisingly).

However, the same customer has now placed the exact same order, albeit nearly a month later.

What should we do in this situation? As i'm hesistent to send the order out again, only for the same customer to win an A-Z if they wish...

0 votes
0 votes
8 views
2 replies
Latest activity
user profile
Significant decrease of sales through Amazon
by Seller_i3BQXQMmRlwip

I am selling toys and I have noticed a significant decrease of sales through Amazon last months (around 30-50% in comparsion with same period of last year). I am doing the same things like in the past (checking the supplies, prices, etc), also I have a positive account health.

Have you notices same problems, or is this a common sign of any sales in Amazon, or were there some changes in the system or new rules?? Dont you know what could be the reason?

3 votes
0 votes
274 views
4 replies
Latest activity
user profile
89p charge
by Seller_LdUIJiNZnrTNK

why have I been charged 89p for each of the two (debit and credit) cards I was asked to update? I haven’t sold a book in the last 3 months and currently I have none listed.

0 votes
0 votes
7 views
1 reply
Latest activity
user profile
Amazon Buy Shipping is a joke!
by Seller_cqm1NpCzzXarj

This is becoming a joke now at this stage, 4 orders this week have either been lost or just not delivered when buying shipping labels from Amazon buy Shipping. I know it is a Royal Mail problem, but it never happens when I buy my postage directly through Click and Drop. Then again if I do that I get penalised on account health. Going round in circles and losing orders every week now at this stage. I post personalised greeting cards A5 using 2nd class with Amazon buy shipping and they insist on buying it through them or my ODR is affected. I have tried to speak with chat support and you all know how that goes, reading from a screen and passing the buck to Royal Mail as per usual. Why can't we just buy direct from Click and Drop??? and not have our account health affected. Disgraceful in my opinion.

2 votes
0 votes
159 views
14 replies
Latest activity
user profile
Seeking selling approval.
by Seller_p27bs0l5E6QqD

increasingly I am asked for receipts for a restricted product.Can this be any receipt from a wholesaler but not necessarily the product I am applying for?I ask because some sellers seem to have got approval even if the product is not new,so they cannot get a receipt for second hand goods can they?

0 votes
0 votes
11 views
3 replies
Latest activity
user profile

You can now get authentic product reviews before launch when you enrol eligible Fulfilment by Amazon products in the Vine programme after creating listings.

Customers enrolled in Vine Voices can review your products pre-launch, which allows you to launch a product with up to 30 genuine customer reviews on the first day it’s available for sale.

To enrol now, go to Enrol a product in Vine.

For more information on how to launch, go to our Vine Seller Guide.

0 votes
0 votes
23 views
2 replies
Latest activity
user profile

1. Listed a generic product on an ungated listing which was for the generic product

2. Chinese seller emerges and changes product title to include thier selling name (previous brand name remains) and alter the listing to look like thiers. The brand and subsequent trademarks has no relevance nor connection to them, hence the fact they had to submit a counterfeit claim with all details being about brand. Clearly Amazon did not check it and allowed it blindly to hit my account.

3. They submit a IP Violation for COUNTERFEIT goods claiming "unauthorizedly listing our product and has improperly used our brand name, product title, images, videos, and A+ content on their product page. This constitutes a serious infringement of our trademark rights and copyrights, and has already caused harm to our product sales and customer ratings."

4. Obviously all the above is false, its not even thier listing (all EU markets retain the original title which contains the brand name - which is NOT them) - the listing existed and I listed the product I also have to sell against it correctly. No IP has been infringed, nor any harm.

5. What is the procedure to report the seller who is trying to manipulate the listing and also claim a full monopoly on sales?

6. I am so tired of this rubbish on Amazon, Im truly deflated, not bothered, and dont even care about it, but want to simply resolve it as I walk one step closer to leaving this selling platform, in the hope at least, one day when the day comes, we can part ways with no hard feelings... I just havent got the energy for it anymore...

4 votes
0 votes
189 views
3 replies
Latest activity
user profile
A-Z for a pending order
by Seller_Fg2fqaWOnEtha

I've had and lost many ridiculous A-Z claims, but this one takes the prize. I had a pending order as part of Subscribe & Save that sat as pending for weeks before disappearing altogether. Since I couldn't process the order, the customer never received it, despite Amazon continuously sending them messages with different delivery dates. Eventually, the customer filed an A-Z claim, and now my ODR has been impacted. Why? I haven’t done anything wrong! I don't have any control over pending orders!

@Seller_DNQGSsdC7DccM@Seller_Udi0JNbTrsmUV

1 vote
0 votes
7 views
0 replies
Latest activity
user profile

I'm just a small scale artist selling my work on Amazon but recently because one item was a day late I have negative feedback from this person given before he even contacted me and his subsequent message was titled 'where's my stuff'. I am now on a warning as my account is showing a 2.7% rather than the 1% required and being threatened with my account being closed.

I am unable to report the feedback as it doesn't meet Amazon's criteria.

What do I do in this situation?

Thanks.

0 votes
0 votes
103 views
2 replies
Latest activity
user profile

Hi everyone,

I recently completed the brand qualification for Arlettia™, and Amazon confirmed my approval to list new ASINs under this brand. They advised me to wait up to 24 hours for the changes to take effect.

However, this is now the third time I’ve gone through this exact same process. Every time, I get approval and wait as instructed, but I still receive the error code 5665 with “trademark authorization required” when trying to create a listing.

I have carefully checked that the brand name is typed exactly the same as approved, with no spelling errors, extra spaces, or wrong capitalization.

I’m feeling very frustrated because I keep having to restart and the issue never gets resolved.

Has anyone experienced this repeating problem? How did you manage to solve it?

I would really appreciate any advice or tips.

Thanks in advance for your support!

0 votes
0 votes
4 views
0 replies
Latest activity

FAQ

Learn more about Seller Forums, how to participate in discussions and more!
View FAQs

Community Guidelines

Tips to maintain a safe and inclusive environment
View Community Guidelines

Release notes

Stay up to date with improvements coming to Seller Forums.
View release notes

Conditions of use

Review Terms and Conditions for Seller Forums
View Terms of Use

Privacy Notice

Review Privacy Notice for Seller Forums
View Privacy Notice

Report abuse

Use this form to report abuse of Amazon policies
Report