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Hello, Ive had 2 orders where both of them were delivered with a photo of delivery, proof of signature and GPS cordinates showing item was delivered at that address. One buyer even acknowledged that the photo is of his yard but said he hasnt received the order. Both of them opened a claim and amazon refunded them both. Went through appeals and was told that as buyer didnt receive the item refund has been issued. What more proof do you guys need? ????

this is totally unfair on amazons part. As a small business we continue to suffer due to fraudulent actions of buyers.

Order ID: 205-5081902-4238749

Order ID: 202-3280404-5900327

@Seller_TSXM2A5nxWSuH / @Seller_gAhPNiLrkfTcr / @Seller_DNQGSsdC7DccM

So, the Customer Reviews page is being discontinued in favour of Voice Of The Customer.

I find VOTC useless. I have a couple of "Very Poor" listings because of Negative Customer Experience (NCX), but it doesn't give any useful feedback. Reviews usually (but not always) give you some information you can work with.

Unless I'm missing something, VOTC doesn't tell me anything about why the customer had a negative experience.

Hello

I have been hit for Product Detail Page Tampering reason being

Attribute needing correction; brand

Detected inaccurate or inappropriate content; "brand name which is our brand"

Amazon remove my listings

However we own the brand.

Our brand is set up in Brand Registry

We also submitted the certificate from the UK Patent office confirming we own the brand

I also sent product image of my product which clearly have our brand on the packaging and the product itself

Amazon rejected my appeal the reason being we do not have enough information at this time to remove the violation

I even called them twice but they do not help as you are speaking to people in India and whist they try to help - they have limited thing they can do and they do not offer anything much apart from appealing again. On my second call the lady was insisting I made changed to listing recently. I said I hadn't appart from pricing but I concluded she didnt know what she was talking about so I politely ended the call.

I am at a loss what to do now.

The longer amazon this goes on my listing looses rank - I spent so much time and effort in advertising in building up the rank.

Its so frustrsting and i dont think any business can survive will policies like this

Can someone help please @Seller_mIRnuhdx7l5sN

@Seller_Udi0JNbTrsmUV

@Seller_j9Bd91CW3ZVpr @Seller_z3k8APxGfbQEK @Seller_Huz6FT08OxHAR

Complaint ID: 17984446531

I just appealed again (more detailed letter and product images showing my brand but still same repsonse

Hello

I have been hit for Product Detail Page Tampering reason being

Attribute needing correction; brand

Detected inaccurate or inappropriate content; "brand name which is our brand"

Amazon remove my listings

However we own the brand.

Our brand is set up in Brand Registry

We also submitted the certificate from the UK Patent office confirming we own the brand

I also sent product image of my product which clearly have our brand on the packaging and the product itself

Amazon rejected my appeal the reason being we do not have enough information at this time to remove the violation

I even called them twice but they do not help as you are speaking to people in India and whist they try to help - they have limited thing they can do and they do not offer anything much apart from appealing again. On my second call the lady was insisting I made changed to listing recently. I said I hadn't appart from pricing but I concluded she didnt know what she was talking about so I politely ended the call.

I am at a loss what to do now.

The longer amazon this goes on my listing looses rank - I spent so much time and effort in advertising in building up the rank.

Its so frustrsting and i dont think any business can survive will policies like this

Can someone help please

Complaint ID: 17984446531

Hi,

I've just started doing Online Arbitrage and luckily managed to find a few profitable products, I've noticed though I'm gated on all of the brand so need to submit invoices for selling approval.

Is it possible at all that Amazon would accept retail invoices for ungating, I'm struggling to find wholesalers and buy direct from the brands in question but can obtain an invoice for the retailer.

I assume it wouldn't work but just wanted to ask to see if anyone else had been successful.

Thanks

Currently I have to sign in and put OTP in around 15 times a day, is this normal??

Received a Product Authenticity Customer Complaints for B0D86BP6M2.

Took a bit of digging, but found out that recent customer left a comment on Voice of the Customer that he thinks "the package doesn't look authentic"

No feedback was given or return requested, so not entirely sure where that commens is coming from, but anyway.

I only buy from Bandai authorised distributor, and have all invoices ready. Submitted them immediately.

3 days later have a response - Amazon could not match the item on my invoice to the ASIN.

I highlighted it on the invoice.

My distributor lists this item on their invoice as

DRAGON BALL SUPER HERO SON GOKU (R) SHF

Amazon's title is

TAMASHII NATIONS - Dragon Ball Super: Super Hero - Son Goku Super Hero (Remission), Bandai Spirits S.H.Figuarts Action Figure

It is the same item, I only list using EAN which matched.

What shall I do? There's nowhere to provide comment when I try to resubmit the invoices. Just resubmit them again?

I have asked my distributor if they could add to the title, they said yes, they can add another line just below this one on the invoice adding EAN and Bandai Tamashii Nations.

But this makes me worried if Amazon in their infinite wisdom will think this is an altered invoice and just nuke my account for that?

Please, seasoned Sellers, I need your advice!

Hi everyone i am going to start the seller fulfilled prime trial, however slightly confused as some places it states i can set a cut of time of 2pm and some places it says 4pm can these be changed and which is correct? from my shipping settings i can change the times so i am a little confused as i have a direct price from EVRI for SFP which has been integrated on veeqo so labels will be bought on there and dispatched from veeqo but confused on the dispatch times, if someone can help and just guide me would be much appreciated

kind regards

Has anyone experienced difficulties with appealing Premium Delivery removal through the appeal process?

I'm now in day 5 of the dispute. The claim is my VTR has dropped to 75%. I buy all of my shipping through Amazon and the tracker ID is automated so this can not be my issue. I have sent numerous emails to the appeals email and I have either a invalid email address used (which is not the case) so I re submit the email again and get the response I need to provide an plan on how to improve. How can I improve an Amazon automation issue?

5 days and going, this is absolute incompetence in my opinion. Any help would be greatly appreciated.