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Dear Sellers,

I recently sold an item on Amazon, and the customer submitted a return request stating, "I ordered the wrong item." The return was automatically accepted by Amazon.

However, when I received the returned item, the package was damaged, and some of the cream had clearly been used. I also found out that Amazon has already issued a refund to the customer.

This is the first time I've experienced an issue like this, and I'm unsure how to proceed. Is it worth contacting Seller Support? I would appreciate any advice on how to report this kind of behavior and how to claim my loss.

Thank you in advance for your help.

Best regards,

Hi guys, This is absolutely a huge plea for help, im beyond lost with this now, and i consider myself extremely computer literate, I work with alot of code , design websites and more, keep myself present on github, i know the ins and outs of everything about the internet, i can build, fix and do anything with computers, i know how to build a house from footings to roof from 10+ years of building experience but YOU KNOW WHAT I AM NOT CAPABLE OF DOING!?!? Fixing my amazon seller.

As seller central has no live chat and lets be honest no real support at all for people looking to sell on amazon, as everyone knows you have to go through the very meticulous process of submitting information at the hope its correct, wait for a week and get a message back with a templated messaged that includes links to stuff you've gone onto a 1000 times already.

I have been told I am connected to another seller account - I have gone through every single one of my emails and cannot find a single other seller account that's activated or present for me to access, Every other account i have when logging into the seller central UK, directs me to amazon pay or tells me the email has no account connected to it.

I have tried connecting my main account to other accounts using global accounts connection to see if that works, nothing.

I have tried logging into the amazon pay accounts and closing them but i can't close them without verifying information, one of the limits of verifying that information is having a valid website URL, seeing as i'm not going to spend time building website for every amazon pay i've accidentally opened or didn't use in the past, But as advised by amazon support, the amazon pay accounts have NO correlation to amazon seller!

The Weird exception to this rule here, is that amazon are telling me i have a 2nd seller account which is under the same name, MY CURRENT ACCOUNT USE TO TO BE - It's like the system has not registered that the accounts are one and the same just i changed the name and email address.

I've explained this in upwards of 20 support cases to which i get the same boring useless templated response telling me to upload information and PROVE HOW I HAVE NO CONNECTION - how do you prove how you have no connection to an account you don't have access to or does not exist.

should i take a picture of the wall?

Should i take a picture of myself shrugging and not packaging products because i can't sell them.

im sorry, amazon live in a reality I don't.

Does anyone here, have a solution, some magical wand im missing, i am losing my mind

I cant reiterate to amazon anymore that i do not own, posses have or ever had a second account and they won't give me any further information so i can't do anymore.

I just want a blank slate at this point but i can't delete accounts without verifying them, the irony is, one of my amazon pay has 0 performance faults/notifications or health issues and it still wont let me close it.

Help

hi everyone,

I have been selling on Amazon since May 2024, and in that time have maintained relatively consistent sales.

All of my products are shipped via FBA,

Recently Amazon have been increasing my reserve amount every single month, now to the point there is over 6k in reserve, I have contacted Amazon over 15 times in the last 2 months and have had 0 conclusion just the same automated response.

Has anyone else had this? I have no account health issues, no A-Z claims, no open charge backs so no idea why Amazon will not pay out,

This money is from over 3 months of sales so there is no reason for them to keep it it has all cleared and they just keep increasing the reserve,

Hope someone can help!

We sold a Pokemon card to a customer for £30. Customer, upon receiving the card, took it our of protective packaging and opened a return. Today we received his return, except that there is NO PACKAGING. He stuck the return lable on the card !! THIS IS INSANITY. I don't know if this guy just wanted to punish us or make us angry by doing something gross like this.

PLEASE HELP. I'm speechless. Amazon auto authorised his retun and refund is pending.

I navigated to the page 'manage your brand' yesterday to check our brand portfolio.

The image next to one of our registered brands has been changed to a completely different product (not one that we own or sell)!

I have exchanged various emails with amazon "support" and they have been completely useless. They are not telling me how or why this has happened, and are not telling me how I can change this. They are instead claiming that our main image is in violation of Amazons main image policy (it is not, and it is also not what I emailed them about).

Has this happened to anyone else? Is this an inside issue with Amazon?

Does anyone know how I can remove and replace the image in the brand portfolio view?

Hi Amazon Team,

I need help from an Amazon representative please. We sell Cypriot BBQ Grills that have absolutely no electrical or electronic parts but all of our listings for these grills have been wrongly deactivated by Amazon in Germany due to ''Extended Producer Responsibility (EPR) in Germany – Waste from Electrical and Electronic Equipment (WEEE)''.

Could you please help us fix this?

Thank you.

Anyone else having issues with QZ Tray today?

No matter what we do, we keep getting the same error: QZ Printing Failed for the Following Orders.

We've uninstalled, reinstalled, installed an older version, nothing works. It's worked fine for well over a year now.

We now have to buy shipping individually on over 160 orders. This is going to be a long day.

I got a "customer" that was suspicious from the beginning. First she claimed she did not receive the order. Tracking showed it was delivered. Then she filed return requests with various reasons:

1. No longer needed 2. Accidental order 3. Unauthorized purchase 4. Item defective or doesn’t work

All in all 17 (!!) return requests. I answered to her immediately, said that I will of course refund her when I get the order back. The item in question is the most valuable thing I have ever sold in my 15 years of selling here, so I reported her to Amazon TWICE, saying that this person is trying to scam me. Her communication was extremely poor, like this:

"I don't even ask in mailbox I ask for refund thank you no DVD there I have the DVD not sent."

"The reason for returning the DVD to the mailbox thank you no items refund all good."

So, it was impossible to communicate with her. Yesterday she filed an A-Z claim. I answered to Amazon, sending proof of delivery. Amazon immediately granted the refund. I then appealed, proving again the delivery and also proving that the item was as described (another false claim from the buyer). Today Amazon decided to "uphold" their decision, because I had not responded to the buyer’s return request before the claim was filed.

To me it seems that Amazon is just trying to make new rules so that they can take my money. Should I really have responded to all 17 return requests? They are all auto-approved by Amazon with my general instructions. This person would have had already 4 weeks to return the item, but clearly she did not do anything about it.

If there is a rule that one should somehow respond to multiple return requests by the same buyer (how can one actually respond to those?), this buyer made all these multiple requests on purpose. Some morning I would have 5 return requests from her.

Besides taking my money and stealing an expensive, rare and out of print item (it is now selling for 180 euros), Amazon is counting all this against me and putting my marketplace at risk of deactivation. I sell so little that this one order means now that I have 33% defect rate.

All this doesn't seem fair to me. I am really getting tired of all this bs.

discussion.

Hello, does anyone know what bank accounts I can use in the UK, I have a mettle business account however Amazon is saying that I can't use this. What business bank accounts can I use and what do other people use?