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Dear Fellows.

i and other FBA sellers were getting good sales on popular shampo listings. than comes the FBM seller. he is taking all the sales on proce of 7.99£. this price is not possible for FBA seller as it gives only 2p in profit. its second month and its getting upsetting now. FBM seller is taking all bu box. rest of us are just watching the sales down. i reduced my asin price for 8.99£ but even than amazon is not giving me bu box.i heard Amazon is all about Prime.aka FBA.

SUGGESTIONS PLZ.

THANKS

Good Evening All,

Has anybody noticed a sales drop since using holiday settings. I got back off holiday yesterday before going on holiday I was getting 50 orders a day now I only got 23 today and it seems really quiet any ideas?

Thanks All

This time I paid Tracked 48 postage to receive an old kitchen cloth. It's not a lot of money but Amazon should have rules in place for things like this. Even because the reason for returning the item without paying the postage didn't make sense. Off to safe-T claims.

Am I the only one who struggles to reconcile payments with outstanding orders - the payment amount never seems to correspond to a whole number of orders. Am I missing something?

Amazon seller support continues to amaze.

I have a book listing supressed because I dont have permission to sell that brand. its been that way for a while so i thought I would just try again.

I pointed out that firstly, brand approval is not necessary for second hand books, something which has been confirmed in the law courts. And secondly that the listing had been supressed because I dont have permission to sell 'Penguin Brand' I pointed out that the book is actually published by Michael Joseph and not Penguin.

and this was my reply

Please be informed that in order to maintain a safe and trustworthy shopping experience, certain products cannot be listed or sold on Amazon or may be subject to additional requirements because of supply chain authenticity risks.

Your account does not currently meet the criteria required to list these products due to account metrics, distribution pathways of the brand, or other factors.

If your account becomes eligible to sell this product, you will see "Apply to sell" next to the product in the "Add products" feature in Seller Central.

Honestly, what is the point of Amazon even claiming to have seller support in the first place ? Its just ridiculous.

Hi everyone,

We’ve been facing a recurring issue that I believe many other sellers might relate to.

When fulfilling orders, we often receive customer details where only the first name is provided no surname, initials, or anything else. Unfortunately, most couriers do not accept shipments with just a single name on the label. It creates a logistical problem and raises the risk of delays or even returns.

We’ve been trying to resolve this by politely messaging customers and asking them to provide their full name. However, in our experience, 9 out of 10 customers never respond, leaving us stuck. In some cases, we’ve had to “make up” placeholder names or reverse their first names neither of which is a professional or safe practice. Many names also carry cultural or linguistic meanings, and altering them could unintentionally cause offence.

As sellers, we’re trying our best to provide fast and reliable service, but this puts us in a difficult position where we have to choose between delaying dispatch or risking problems with delivery.

We kindly request that Amazon consider implementing a solution to this perhaps by requiring customers to provide a full name at checkout, or by adding a system prompt if only a single name is entered.

This would not only help sellers ship orders accurately and on time but also improve the customer experience overall.

Would love to hear if others are experiencing the same and if Amazon has any plans to address this.

Thanks

Hello everyone,

I am facing a frustrating issue with my Amazon seller account. Despite submitting all the requested documents multiple times for verification, my account remains deactivated. I have opened several cases, but I keep receiving the same generic responses without any real resolution.

The most confusing part is that I am successfully selling on other Amazon marketplaces without any issues, using the same documents that are being rejected here. It feels like an endless loop where my efforts and valid submissions are being overlooked.

This situation is severely impacting my business, and I urgently need assistance. Has anyone else faced a similar issue? If so, how were you able to get Amazon to properly review your case? Any guidance on escalation methods or contacts who can help push this forward would be greatly appreciated.

Looking forward to your insights!

Thanks in advance.

Amazon account deactivated as submission submitted 48 hours ago but still no responseneither i can request call meoption only i can create case but three cases created but no response

hi, selling on amazon for a year, had a KYC and bank verification check back in february, due to a technical problem at amazons end my bank account took 6 weeks to verify, on monday 31st march i actually got a call from pablo and the problem was rectified over the phone within minutes, after messages and phone calls to support nearly every day for 6 weeks. i was told to wait 3 days which is standard practice , and then my funds would be available (over £5k) today is the 4th day and the funds havent moved, contacted support this morning again and ive got through to another person who hasnt got a clue and just tells me he cant do anything because its automated. so im back to square one, no funds, no hope and a business that is going to go down the pan if i cant get some cashflow. apart form the odd one or two people, the support is pretty much stealing a living from big jeff.

any sensible support people on here able to help?? or shall i just give up and close my account?