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Hello, This accounting yeat I have come close to the VAT threshold (including all Amazon "expenses" such as FBA fees).

These expenses come to almost £20K (roughly half of which are FBA fees {carriage, warehousing etc}).

Should I be including FBA fees when calculating my VAT taxable turnover?

Thanks

See below my issue. Thanks all in advance

I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.

I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations

With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.

Hello Everyone,

I am hoping some one can help here / adivse.. is anyone from Amazon here please need your help.

Our prodcut dimensions was incorrect which causing us to pay higher FBA fees, we sent the proof of measurement and the main issue is the height only which causing us to pay higher FBA fees. our product height is 2.4cm and when we raised we got reply that there is no change and height still is 3.71cm looks like they just copying from the system. When we raised the case again they measured it correctly and chat representative told me that after measurement height is 2.50cm and you should be in lower tier of FBA (for standard envelope) but you need to wait 48hr before system to get update as I can see internal system showing 2.50cm,but few days passed and sytem no updated probably due to refund...

anyway we raised this system issue gain but was told they will do the re measurement again, please note that we didn't request for re measurement this time as we were hoping that system will get update correctly as was told in previous chat. but they told us that only option is to do the re measurment and they came up this time again with 3.71cm forcing us to pay higher FBA fees which we didn't agree and after few messages they did the remeasruement and on 06/06/2025 we got 2.40cm happy days but again system not updated this time :( we waited 48 hrs and then when we contacted through chat they said as few measurments were done recently so they will use median :) which will force us to pay higher FBA fees...they simply forcing us to keep paying higher FBA fees for no reason :(.

what should I do now? anyone please from amazon can step in and looks for us please this is clearly not accepted.

Case IDs: 11103443982 , 11146391312 (on 6th June they confirmed height is 2.40cm).

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_TSXM2A5nxWSuH @Seller_Huz6FT08OxHAR@Seller_j9Bd91CW3ZVpr

Hi,

I am struggling to get my shipments collected by DPD. I have email the DPD seller onboarding team but I have not had a response for over a week. Amazon is not helping in this matter either. I need my boxes collected ASAP. Can anyone please offer any advice ?. Thanks

@Seller_TSXM2A5nxWSuH@Seller_DNQGSsdC7DccM@Seller_z3k8APxGfbQEK

I am messaging here in the hope an Amazon moderator can look in to this for us as we are flatly refused a resolution via the A-Z appeal and Amazon seller support. The buyer in this case returned the wrong item for a refund, order ID 205-0306167-9114720.

We have documented proof in the Amazon message thread where the buyer states they returned an item different from the one purchased. Their actions directly violate Amazon's policies regarding honest returns and proper use of the A-to-Z Guarantee. This claim was wrongfully granted and the resulting account defect is unjustified, as we fulfilled the order correctly and acted in accordance with Amazon's policies throughout the process.

Who do we contact now for the following

Reassessment and reversal of the A-to-Z Guarantee decision for order 205-0306167-9114720.

Immediate removal of the associated defect from our account metrics.

Consideration of this buyer’s misuse of the A-to-Z process, as it undermines the trust and integrity of the Amazon marketplace.

We are committed to providing excellent customer service and complying with all Amazon policies. We hope Amazon will uphold fairness by correcting this matter.

What should I do if my customer's delivery address is wrong and I don't get a message back when I send an email?

I'm finding it increasingly difficult to contact the Royal Mail regarding surcharges which are due to their machine error. On a weekly basis I use the Royal Mail Contact Finance Form which used and used to get a response within 24 hours. For the past 3 weeks I am not recieving any response at all from the Royal Mail. Is anyone else finding it difficult to challenge these surcharges?

Thanks