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Hi all,

Is anyone else seeing issues with deferred payments not being released, even after the expected release date?

A large portion of my disbursements are marked as deferred, which I know can happen. But a few of them have passed their listed release dates, and the funds are still being held. My account health looks fine, and support hasn’t given a clear answer.

Has anyone had this happen before?

Did your funds eventually clear?

How long after the release date?

Any idea what might trigger these extended delays?

Would appreciate any insight.

Thanks!

@Seller_gAhPNiLrkfTcr _ @Seller_Huz6FT08OxHAR @Seller_z3k8APxGfbQEK @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH Need your help guys.

Hello everyone,

I’d like to raise a serious concern regarding our large-item shipments. As our products are bulky, the shipping cost often exceeds the value of the item itself. To manage this efficiently, we partnered with a trusted private courier that offers live tracking and meets Amazon’s allowance for private or in-house couriers.

However, despite uploading tracking information, Amazon frequently displays an "Item may be lost" message to customers after 10–15 days. This results in customers filing A-to-Z claims, which are being approved—even in cases where we have provided photo evidence clearly showing the customer accepting delivery.

This is impacting us significantly:

We are losing the item,

Losing the payment,

Losing our account health (ODR),

And wasting time and effort trying to resolve these unfair claims.

We have multiple order IDs and supporting documentation proving delivery to the correct address, with evidence. But unfortunately, our input doesn't seem to be considered.

We kindly ask for your support in addressing this issue and ensuring sellers are treated fairly when valid proof of delivery is available.

Kind regards,

Anthony Blake

I sold two items in early June. Despite numerous requests and support conversations including being lied to and conversations terminated I still cannot get paid. Everything is verified. I asked for address details so I can send a letter before action. They refused. I am a small business and cannot cope with cash flow like this. The goods have been shipped, no issues, over 30 days. Can anyone help?

Hi everyone.

I had a customer order something, it was sent and delivered (at least according to Royal Mail "track your item" website - I checked the code I have and it says it was delivered), but a couple of days after that I got a return authorisation notification email.

It's been a couple of weeks since the return request and I still haven't received the item back. The email + "manage returns" page includes a new tracking ID (Royal Mail), but every time I try it on the Royal Mail website, it comes up with this message:

Sorry, we're currently unable to confirm the status of your item with reference ***so-and-so***. Please try again tomorrow.

I am not used to this (new?) Amazon auto authorisation thing. This is probably a stupid question, but is there something I was supposed to do or click on on the "manage returns" page to activate the return process or something (not including the "issue refund" button since I haven't got the item back yet). I hope it's not up to me to click on something to activate or whatever the return process, because if so I've been keeping the customer waiting a long time (although they haven't bothered to contact me at all after I messaged them saying I still haven't had the item returned).

OR

Am I supposed to do nothing except wait normally for the item to be returned. I don't get many returns, but those few I have had in the past I think they didn't use this auto authorisation thing. Frankly this auto authorisation thing is just confusing me (or more likely I'm just needlessly confusing myself as always - sigh).

Anyway, the customer has a couple more weeks to return the item (within the 30 days return time), but nevertheless I would just like to know it's not me delaying the item from being returned or something.

This is becoming a joke now at this stage, 4 orders this week have either been lost or just not delivered when buying shipping labels from Amazon buy Shipping. I know it is a Royal Mail problem, but it never happens when I buy my postage directly through Click and Drop. Then again if I do that I get penalised on account health. Going round in circles and losing orders every week now at this stage. I post personalised greeting cards A5 using 2nd class with Amazon buy shipping and they insist on buying it through them or my ODR is affected. I have tried to speak with chat support and you all know how that goes, reading from a screen and passing the buck to Royal Mail as per usual. Why can't we just buy direct from Click and Drop??? and not have our account health affected. Disgraceful in my opinion.

Hi All, am a seller that does not meet the requirements for VAT and put in my claim for a VAT refund 7 months ago now. Amazon just message me every 7 days to that they are looking into the issue. Given we are now 7 months past i need to escalate this. Any advice on how?

Amazon lost 7 units of a product from the fulfillment center, so I applied for reimbursement of the amount (COST OF GOODS) with case id "11232128652", and Amazon gave me only around 72% of the landing cost back to me, which is absurd, and it shouldn't happen.

Here is the breakdown of the inventory:

-----------------------------------------------

Total Shipped/Receiving = 10

Lost Inbound = 7

Available = 3

Inbound/Reserved = 0

Defective/Expired = 0

Damaged (Potential Reimbursements) = 0

Sold = 3

Refunded = 0

Removed By Seller = 0

Per Unit Cost of Goods = £16.24

Total amount of lost goods = £113.68

-----------------------------------------------

Giving total missing items of 7 units

I only got £82.32 from Amazon instead of £113.68.

What should I do in this case?

@Seller_j9Bd91CW3ZVpr

@Seller_mIRnuhdx7l5sN

@Seller_XUNeUuvrQDpgP

I'm at my wits end and Seller Support is shockingly useless, in a way that I just can't fathom for such a big company in 2025. I could honestly cry with frustration. We have a big promotion coming up which hinges on our Prime Day Discounts being in place and I've been trying to enter Price Discounts for weeks now and I fill in the forms, press submit and it just goes back to the first page with no error message but also no price discount in place. It just does nothing. I'm in a useless loop. It makes no difference which browser I use or which device. It's like Groundhog day just going back to the beginning with nothing done in the middle making any difference.

I spoke with support, shared my screen and they opened a case (11270326322). And now all I get from support is emails telling me its with an internal team and they'll get back to me. Forgive me for being sceptical but I've got another support case open that has been with "an internal team" for 4 months now and the apparent internal team hasn't contacted me EVEN ONCE! Nothing. Its so frustrating and I just can't believe this is how an amazing company like Amazon runs. Does anyone have any suggestions of what I can do to get this sorted? I have no faith that support are going to get back to me or get it sorted, so is there anything I can do?